Best AI Assistants for Microsoft 365

Your AI Receptionist, Answering Every Call 24/7 SmartestVoice is an AI receptionist for small businesses that answers phone calls, books appointments and replies to customers around the clock. Stop missing calls, cut front-desk costs and give your team more time for the work that matters. AI phone answering: A virtual receptionist that picks up every call in under a second, with natural conversation instead of IVR menus or hold music. WhatsApp and website chat: One AI assistant for calls, live chat and WhatsApp Business, so every enquiry gets an instant reply. Online appointment booking: Books, reschedules and cancels appointments automatically, with buffer times and staggered slots that keep your calendar realistic. Call and booking analytics: See call volume, missed-call recovery and booking trends in one dashboard. 24/7 answering service: Nights, weekends and holidays are covered, with no extra staff needed. Built together with the businesses that use it, SmartestVoice gets better after every conversation.

Introducing your daily AI assistant designed to enhance both your professional and personal life. With Copilot, you can optimize your workflow, increase your efficiency, unleash your creativity, and maintain connections with those who matter most—all while seamlessly adapting to your individual preferences. This intelligent companion provides innovative solutions for boosting productivity and creativity, ensuring you stay linked to the people and things that are significant to you. Easily discover what you need, receive pertinent responses to your inquiries, and enjoy online shopping with confidence, knowing you're securing the best deals available. Whether you need answers, inspiration for your creative endeavors, or assistance with your tasks, Copilot is here to transform your ideas into reality effortlessly. Crafting stunning visuals and refining your written work becomes an enjoyable experience, and no matter your interests—be it web browsing, seeking knowledge, tapping into your creative side, or generating valuable content—Copilot opens the door to endless opportunities for exploration and growth. Its versatility makes it an invaluable tool for anyone looking to elevate their everyday experience. Copilot Vision is a new AI feature within Microsoft Edge that provides real-time assistance as you browse the web. It scans the web page you’re on, analyzes the content, and offers helpful insights or guidance on tasks such as planning activities, shopping, or learning new information. This feature is built with privacy and security in mind, allowing users to opt in at any time and ensuring that all browsing data is deleted once the session ends. Initially available to a limited number of Pro subscribers, Copilot Vision is set to expand over time.

Introducing Microsoft 365 Copilot — your innovative partner in productivity. This remarkable tool harnesses the capabilities of advanced language models alongside your data from the Microsoft Graph and various Microsoft 365 applications, transforming your written input into an unparalleled productivity asset. Copilot seamlessly integrates into Microsoft 365 in two distinct manners. It collaborates with you within the familiar Microsoft 365 applications you utilize daily — including Word, Excel, PowerPoint, Outlook, Teams, and more — to stimulate creativity, enhance productivity, and elevate your skill set. Additionally, we are excited to unveil a completely new feature: Business Chat. This feature operates across the advanced language model, the suite of Microsoft 365 apps, and your personal data — encompassing your calendar, emails, chats, documents, meetings, and contacts — enabling you to accomplish tasks previously thought impossible. You can interact with it using natural language commands, such as “Update my team on the changes made to the product strategy,” and it will create a comprehensive status report synthesizing information from the morning’s meetings, emails, and chat discussions. With these advancements, the potential for streamlined communication and collaboration has never been greater.

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.

Microsoft Autopilot is a persistent, proactive AI agent within Microsoft Copilot that is designed to perform ongoing work on behalf of users and teams. Formerly known as Scout, Autopilot can be assigned a role and goal and then continue executing tasks without waiting for repeated instructions. It can monitor communication channels, follow up on threads, run recurring processes, and return to a project days later while preserving context. Microsoft describes use cases such as managing a supplier review process, building schedules and workback plans, preparing for meetings, handling follow-ups, and requesting updates from stakeholders. Because Autopilot is cloud-hosted, it can continue working even when the user is not actively using Copilot. The agent operates inside the organization’s Microsoft 365 tenant with its own identity, memory, computer, and workspace. Microsoft IQ provides business context so Autopilot can better understand organizational knowledge, data, and workflows. The agent can appear in Teams, Outlook, chats, channels, and documents and can be mentioned similarly to a colleague. Organizations retain control through permissions, audit capabilities, governance, defined objectives, and boundaries around the work Autopilot performs.

Identify which support tickets need urgent attention, streamline your service teams, and prioritize customer satisfaction. Y Meadows efficiently compiles data from various platforms, removing the necessity for service representatives to switch between different systems. Allow Y Meadows to handle straightforward tickets, giving you the freedom to concentrate on the more intricate ones. Train machine learning algorithms to not only interpret messages but to grasp their contextual meaning by employing your specific terminology through customized "Labeling." Y Meadows AI seamlessly integrates with both your internal systems and any existing ticketing platforms. Utilize artificial intelligence to define the precise workflow for specific ticket types, employing branching logic to execute either simple or complex tasks across multiple systems. Additionally, monitor automation processes with human oversight, especially for tickets that demand complete accuracy, ensuring a higher standard of service. This approach not only enhances efficiency but also builds stronger relationships with customers by addressing their needs effectively.

Gain exclusive access to our newest AI models, enjoy increased usage limits, and be the first to try out innovative features. Elevate your experience with AI integrated into your preferred tools for productivity and creativity. Ensure priority access to the latest offerings from Microsoft and OpenAI, even during high-demand periods. Discover a transformed way of using Word, Excel, PowerPoint, and Outlook with the innovative Copilot features that streamline your tasks. Leverage advanced AI voice technology to engage with Copilot, allowing for seamless, natural interactions. Effortlessly generate drafts, quickly summarize lengthy emails, and craft stunning presentations on any subject with ease. By utilizing Copilot Pro, you will save significant time daily as cutting-edge AI enhances the web versions of your favorite Microsoft 365 applications. With these powerful tools at your disposal, you can boost your efficiency and creativity like never before.

Gemini Enterprise app is a comprehensive agentic AI platform designed to improve productivity and collaboration across organizations. It enables users to connect various workplace tools and data sources, providing a unified environment for searching, analyzing, and generating content. The platform supports multi-step automation through AI agents that can perform tasks across different applications without manual intervention. Users can leverage prebuilt Google agents or create custom agents using a no-code interface, making AI accessible to both technical and non-technical teams. Gemini Enterprise app also offers centralized control over data access, permissions, and workflows, ensuring secure and compliant operations. It is suitable for various departments, including marketing, sales, engineering, HR, and finance. By grounding AI outputs in enterprise data, it delivers more accurate and relevant results. Overall, it helps organizations operate more efficiently and make data-driven decisions.

Exceed.ai helps marketers increase their SQL conversion rates by working alongside their team. Our AI-assistant engages with every lead, attends every inquiry, qualifies every lead at scale, in real time with a personalized human-like two-way conversation over Email, Website Chat and SMS. The AI assistant automatically rings in sales when qualified leads are ready for a conversation with a human and book a meeting on your rep's calendar. Exceed integrates seamlessly with your CRM. It automatically updates your marketing automation platform to reflect the most recent lead status. This includes leads who are qualified, change jobs or leave the company. Exceed.ai is helping companies like Monday.com, SugarCRM and LTSE to exceed their goals.

Supervity offers a suite of AI-powered agents that enable businesses to automate operations and enhance productivity. With capabilities like Agentic Chat and Agentic Voice, Supervity enables businesses to simulate human-like conversations, automate outbound phone calls, and support real-time co-browsing. These agents are designed for seamless integration into enterprise systems, enabling employees to work faster and independently. Whether you're in finance, HR, IT, or customer experience, Supervity’s AI agents can help automate repetitive tasks, improve decision-making, and drive digital adoption.

Amazon Q Business is an advanced, fully-managed assistant powered by generative AI, aimed at assisting employees in locating information, gaining insights, and taking actionable steps within their workplace. This innovative tool allows users to communicate in natural language to seek data, produce content, or develop simple applications that streamline workflows. It offers a cohesive search functionality that spans various systems and data sources, ensuring swift, precise, and pertinent answers to intricate inquiries derived from documents, images, audio, video files, and additional application data, complete with citations and references to maintain transparency. Employees can utilize Amazon Q Business through its web-based conversational interface compatible with browsers such as Microsoft Edge, Google Chrome, and Mozilla Firefox, in addition to applications like Slack, Microsoft Outlook, Word for Microsoft 365, and Microsoft Teams. Furthermore, with the capabilities of Amazon Q Apps, users can efficiently automate tasks, content generation, and workflows by articulating their needs in their own language, enhancing productivity and efficiency at work. This seamless integration of technology empowers teams to focus on more strategic initiatives while reducing the time spent on routine tasks.

Max serves as your AI colleague within Slack, designed to transform your team's context into actionable next steps, reminders, escalations, daily briefings, and pieces ready for review. Unlike traditional chatbots, Max integrates seamlessly into Slack, ensuring that the outcomes are delivered right where they are needed. As your team's activities span various platforms like email, CRM systems, project management tools, documents, meetings, and conversations, critical deadlines, requests, decisions, and follow-ups often get lost in threads and interconnected systems. Max simplifies this by taking straightforward language requests and converting disorganized information into coherent reports, summaries, drafts, follow-ups, and task lists. You can interact with Max as you would with a colleague: specify the desired outcome, and let Max gather the necessary inputs from various sources before you evaluate the final product with the relevant context included. The process begins with two essential routines tailored for busy Slack teams: Delegation and Morning Brief. Through Delegation, users can assign tasks, set reminders, establish deadlines, monitor completion, and set escalation protocols directly in Slack, while Max continues to engage with responsible parties and provide updates. This functionality not only improves productivity but also fosters a more organized workflow within the team.

You’ll be pleased to know that you won’t need to invest the next six years creating an AI assistant from scratch, which could hinder your progress in other important areas. Moreover, you’re not required to settle for a basic bot that merely provides generic responses borrowed from other companies. Instead, our platform offers you a fully branded AI assistant that is ready to launch immediately, capable of handling 85% of the frequently asked questions in your industry, allowing you to decide which queries to activate. This will significantly save time for your team during their workday, enabling you to innovate and develop unique features tailored to your business, all while your AI assistant engages with tens of thousands of customers simultaneously, around the clock, through conversational AI. As you explore your own Reef dashboard more deeply, you’ll uncover additional insights, and we’ll be right there with you, managing the technology to ensure your AI continues to evolve and improve over time. This partnership not only enhances your immediate efficiency but also sets the stage for long-term growth and adaptation in an ever-changing market.

Unleash serves as your ultimate destination for optimizing collective intelligence, making knowledge management easier and enhancing the accessibility of information. Our sophisticated engine interprets user intent via advanced semantic search, evaluating the connections between words to deliver pertinent results, even when queries are less than perfect. Simply pose a question, and you will receive AI-generated answers pulled from your comprehensive knowledge bases. With superior search functionalities, effortlessly locate and retrieve the information you require all in one platform. You can seamlessly integrate Unleash's AI-driven bot into various applications such as Slack, Teams, and Zendesk, providing your team with immediate automated responses directly sourced from your organization’s knowledge repository. Tailor the knowledge base of the bot to ensure it provides precise and relevant answers, enhancing the insights offered on your platforms. Discover details about ongoing projects, team collaborations, and experts in various domains. Effectively manage your organization’s knowledge through wikis, curated collections, and quick links, and enjoy the flexibility of accessing this valuable information from any work environment. This comprehensive approach ensures that your team remains informed and engaged, fostering a culture of collaboration and continuous learning.

Amazon QuickSuite serves as an integrated workspace that combines generative AI and analytics, aimed at empowering business professionals, data analysts, and subject matter experts to transform data, processes, and internal expertise into practical insights and automation solutions. This platform unites various features, including interactive dashboards and visualizations powered by the existing QuickSight service, natural-language query capabilities, generative business intelligence, workflow automation, in-depth data exploration, research assistance, and support for integrations with enterprise systems and SaaS applications. Users can effortlessly link diverse data sources such as spreadsheets, cloud data warehouses, third-party applications, and on-premises databases, enabling them to pose inquiries in everyday language, create dashboards, set up scheduled reports, or initiate automated processes. Additionally, from a workflow perspective, it equips non-technical users with the tools needed to streamline routine tasks like report creation, notifications, and data integration through intelligent, agent-driven workflows, thereby enhancing overall efficiency and productivity. This comprehensive functionality ultimately fosters a more data-driven culture within organizations, promoting better decision-making and operational effectiveness.

Copilot Cowork is an advanced feature within Microsoft 365 Copilot that focuses on turning AI-generated ideas into real actions across workplace applications. Instead of functioning only as a conversational assistant, the system is designed to execute tasks, coordinate workflows, and help users manage complex work processes. Users simply describe what they want to achieve, and Copilot Cowork transforms the request into a structured execution plan. Powered by Microsoft’s Work IQ technology, the system analyzes information from emails, meetings, files, and messages to understand context across the Microsoft 365 ecosystem. It can help organize schedules by reviewing Outlook calendars, identifying conflicts, and suggesting meeting adjustments to protect focus time. The tool can also generate meeting preparation materials such as presentations, briefing documents, and follow-up messages for teams. For research tasks, Copilot Cowork gathers information from internal files and external sources, organizing findings into structured reports and spreadsheets. The platform can even coordinate cross-team initiatives such as product launch planning by creating analysis documents, competitive comparisons, and project timelines. All actions remain visible and controllable, allowing users to review recommendations and approve updates before they are executed. Designed for enterprise environments, Copilot Cowork operates within Microsoft 365’s security, compliance, and governance framework to ensure safe and reliable task automation.

Claude for Small Business is a business productivity platform that uses AI to help companies simplify operations, automate repetitive work, and improve efficiency across teams. The solution connects with popular business applications such as PayPal, QuickBooks, HubSpot, Slack, Microsoft 365, Google Workspace, Canva, and Docusign to create a more connected workflow environment. Businesses can use Claude to manage payroll preparation, organize overdue invoices, reconcile payment settlements, generate reminder emails, and create financial forecasts without relying on multiple disconnected systems. The platform is designed for quick implementation, allowing teams to start using AI-powered workflows without lengthy onboarding or dedicated technical support. Claude keeps business owners and employees involved throughout the process by allowing them to review and approve tasks before completion or automate them fully if preferred. Security and trust are central to the platform, with protections in place to ensure business data remains private and is not used for AI model training. In addition to workflow automation, Claude offers educational resources such as tutorials, workshops, and AI fluency courses to help organizations adopt AI more confidently. The platform also supports scalable business growth by helping companies eliminate time-consuming administrative work and focus more on strategy, customer relationships, and operations. Businesses can install plugins, activate integrations, and customize workflows to match their existing tools and processes. By combining automation, integrations, and guided support, Claude for Small Business helps organizations modernize operations while improving productivity and decision-making.

Seesa serves as an AI assistant and agent platform that is deployed and overseen by Pentatonic on appropriate client hardware within their premises. It interfaces with various supported email, calendar, document, spreadsheet, and messaging systems, effectively consolidating information into a collective company memory while implementing personalized access controls for individual users. Users can pose questions in natural language and receive responses anchored in company documentation, complete with source citations. Additionally, Seesa generates meeting briefs, summaries, follow-ups, and established work routines for user review. Teams have the ability to configure the actions Seesa can perform and determine the necessary approval processes. Standard implementation encompasses the installation process, an agreed-upon history import, supported connections, and permission configurations, all of which are managed by Pentatonic for the provided installations. This platform is specifically tailored for organizations that rely on internal records for research, collaboration, and routine operational tasks, all while ensuring that models, memory, and agent functions remain on-site. By maintaining control over its operations, Seesa allows companies to leverage their existing resources effectively.

PILOT serves as an AI chief of staff designed specifically for founders, CEOs, and managing directors. It seamlessly integrates with Microsoft 365, leveraging tools like Outlook for email and calendar, as well as Teams for communication, to enhance user productivity. Each day begins with a concise briefing that outlines pending decisions, identifies risks and opportunities gleaned from emails and meetings, lists the day's scheduled meetings, and recommends a key priority for focus. Incoming emails are categorized based on the required actions, equipped with succinct two-line summaries; users can quickly generate reply drafts with a typed or dictated prompt, while emails that require no further action are organized into designated Outlook folders. Prior to meetings, PILOT generates an informative briefing that includes relevant context, unresolved items, key discussion points, and background information about the attendees, ensuring that users are well-prepared. Post-meeting, the tool transforms the recorded session into a summary, detailing decisions made, actionable to-dos, and a draft for follow-ups. Additionally, PILOT monitors responsibilities in both directions and sends reminders if a contact becomes unresponsive. Accessible via a web app and an iPhone application, PILOT supports English, German, and Spanish languages, and necessitates a Microsoft 365 work account for utilization, with access granted solely by invitation. This innovative tool aims to streamline and optimize the workflow of busy executives, providing them with tailored assistance to navigate their daily challenges effectively.