Hello,
Thank you for contacting Netflix customer support.
Here is the transcript from your recent chat.
You
leuk, die e-mail, maar het is gewoon te duur geworden en netflix lijkt gek geworden. als je gewoon HD single sherm voor 8 euro had was er niks aan de hand. maar 15 pleurri om HD te mogen kijken nee dank je. groetjes, en als je dan toch spammed, doe op zijn minst een aanbieding.
You
hey dan
Dan Mark Netflix
Dit is onze Engelstalige chatlijn voor support. We kunnen je momenteel niet helpen in het Nederlands. Voor support in het Nederlands zijn we bereikbaar van 8.00 tot 23.00 uur (GMT+1). Bedankt voor je begrip.
You
you speak english?
Dan Mark Netflix
Yes, thank you. How can I help you today?
You
ok thanks. well, netflix screws up big time as you probably noticed too
You
in various ways. this chat is thanks to a spam/advertisement mail they sent trying to join me back
Dan Mark Netflix
Can you tell me more about your concern?
You
i took effort to put my opinion why it's in vein, and if you could forward that message to whomever responsible, please do so
Dan Mark Netflix
Let me take it as a feedback, but can you tell me more about your feedback, I understand you are unhappy, but can you confirm the reason?
You
the reason, they send mails and i just click the link for further help.
You
and your bot asks me for feedback, so, here you have it :)
Dan Mark Netflix
I see, so you think you are getting spam Emails from us?
You
wouldn't call it spam as i'm usually a happy customer
Dan Mark Netflix
Let me check on that, do you have an active Netflix account?
You
just i cut my monthly fees if i dont watch plenty or am bored, so they send this email trying me to rejoin
You
i do, but that's not relevant i think as its working fine as far i know.
Dan Mark Netflix
Oh so you want to not receive emails from us anymore?
You
nono i'm fine with your emails
You
but your employer seems to bit a bit, i must i say.. lost
You
and i do like to talk about it or give feedback
Dan Mark Netflix
May I know the email address linked to your account?
You
********************
Dan Mark Netflix
Thank you.
You
so, it wrote "Hi Rene, Here are 3 great reasons to come back to Netflix:"
Dan Mark Netflix
This account is currently closed.
You
and a button. and i clicked. and then clicked again once on the webpage to get your chat.
Dan Mark Netflix
So correct me if I am wrong, you don't want to receive any more emails? Or you wanted to know why it routes you to the chat page?
You
which i initially wrote in dutch, sorry for that
You
i got on this page:
You
contact customer service.
You
live chat.
You
here's the quote from the email: Hi Rene, Here are 3 great reasons to come back to Netflix: â Discover brand new TV shows & movies everyoneâ(TM)s talking about. Weâ(TM)ll suggest new titles tailored to your taste. â Rewatch old favorites. We saved your viewing history so you can pick up where you left off. â Download and go. That way you can watch Netflix even without WiFi. Ready to come back? REJOIN TODAY Or if you need help, donâ(TM)t hesitate to contact us.
Dan Mark Netflix
Thank you.
You
the last 2 words, contact us, got us directly to our chat.
Dan Mark Netflix
So you want to restart this account?
You
if i got a good deal or if you offered HD for $8
You
but you don't
Dan Mark Netflix
So you want to restart the account?
You
no, not now
Dan Mark Netflix
Where are you currently located?
You
netherlands
You
am i still talking to a bot?
Dan Mark Netflix
The plan that offers the standard plan with HD is for 11.99â.
Dan Mark Netflix
No I am a live person.
You
i think you legally entitled to asnwer, so please do.
You
am i talking to a person or a bot.
Dan Mark Netflix
I am a live person.
You
ok, thanks.
You
yes. ok.
Dan Mark Netflix
Again the Standard plan good for HD quality is for 11.99â.
You
and i'm sorry, and don't want to be impolite.
You
but as said, our chat was 2 clicks between my email and netflix'customer service
Dan Mark Netflix
That is fine, we understand.
You
so.
You
and netflix, in that very email, asks
Dan Mark Netflix
So you just want to report the layout of the email and why it routed you to us?
You
nah not really.
You
just i wonder what your bosses are up to and why and how it came this way cause.. they send an email with 3 reasons to come back.
You
but eh..
You
and i'd like to give some feedback on that.
You
don't get me wrong, i love netflix and watched a zillion hours and will.
Dan Mark Netflix
Let me take your concern and send it as a feedback, we are sending updates to your email to check if you maybe want to sign up again.
You
but your bosses and marketing team seems... weird.
You
so you send this email but dont even give some deal.
You
like spotify gives deals to come back 3 month for $0.99
You
and as far me goes.
Dan Mark Netflix
Sadly, that is just an email to ask you to sign up, however, we don't have any ongoing promotions.
You
i's just busy as soon i want watch some i just subsribe and wtahc, but slightly annoyed by the double display that i dont need but only has HD>
You
if i watch on monitor i like HD pls, on teli i don't care.
Dan Mark Netflix
Sorry but our plans are fixed, we cannot modify it for 1 screen at a time with HD quality included.
You
i understand.
You
yet, netflix sends those e-mails.
Dan Mark Netflix
So you don't want to receive emails that does not offer any promotions?
You
nono i'm fine with emails and promotions
You
but be fair, this wasnt even a promotion.
You
what deal?
Dan Mark Netflix
I understand that, so you want to receive come back emails only if there is promotion on it?
You
no. just send me all emails.
Dan Mark Netflix
And you don't want to receive come back emails that only has standard plans?
You
i want this like, uplifted. as customer complaint.
You
about customer trust in sanity of the ones owning it
You
i'll be back as soon i want watch some, i end monthly if i'm too busy doing other things, it's all fair deal. just.
Dan Mark Netflix
Let me take that as a feedback.
You
just. that this e-mail made me scratch my head so much
You
yes please.
Dan Mark Netflix
Feedback has been sent.
You
thanks.
You
i mean. i do think netflix i fantastic service.
You
good deal. fair price. watch funny shit. all good.
Dan Mark Netflix
We may not be able to update you about your feedback regarding our offers and emails, but be rest assured we will look into it.
Dan Mark Netflix
Thanks for the feedback and we will get back to you if ever we have any good deals in the future.
You
what exactly did you send as feedback?
Dan Mark Netflix
That you wanted to receive emails with good deals in the future and to have a low plan that carries HD quality.
You
sounds about very accurate.
You
really?
You
ok makes my day if you upthingied this.
Dan Mark Netflix
Thanks for the feedback. But currently we don't have a low rate plan that has HD.
Dan Mark Netflix
Anything else that I can help you with today?
You
that's ok
Dan Mark Netflix
Thanks for contacting Netflix. Always stay safe.
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