Best Visual Feedback Tools for Salesforce

Loom is a video messaging and screen recording platform built for asynchronous communication across distributed teams, customer conversations, and business workflows. Users can record their screen, webcam, or both from desktop computers, mobile devices, or a Chrome browser extension. Recorded videos can be shared through links, embedded in other applications, or integrated into existing collaboration and productivity tools. Loom includes an editor for trimming and combining clips, adding backgrounds, and inserting text, arrows, boxes, and other visual elements. Viewers can collaborate directly on recordings through comments, emoji reactions, tasks, and calls to action. Automatic transcripts and captions in more than 50 languages help teams communicate across locations and time zones. Loom AI can transform recorded walkthroughs into documents, standard operating procedures, and Jira work items while automatically capturing relevant technical information for bug reports. The platform integrates with services including Google Workspace, Slack, Salesforce, Figma, Jira, and other workplace applications. Loom also offers enterprise security and administration capabilities such as SSO, SCIM, privacy settings, custom data retention policies, video organization, and viewer analytics.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Enhance your online platforms by leveraging customer insights. Gather immediate feedback from all your digital channels to elevate the overall customer experience. Utilize this feedback to delve into the reasons behind your data trends. Pose pertinent questions to your users at critical points during their journey, empowering you to make well-informed choices. By collecting real-time insights, you can refine your website effectively. Replace guesses with actionable insights derived directly from visitors, allowing you to identify what is effective and, crucially, what needs attention, thereby enabling proactive enhancement of your website’s conversion rates. Additionally, solicit in-app feedback to enhance the overall experience of your mobile application. By seamlessly integrating feedback mechanisms into your app and engaging users at strategic moments, you can pinpoint improvements that lead to coveted 5-star ratings on app stores. Move beyond merely tracking open and click-through rates; discover users' perceptions of the content you provide and leverage their feedback to drive enhancements. Ultimately, a continuous loop of feedback will not only refine your digital presence but also foster deeper connections with your audience.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.