Best Telephony Software for SugarCRM

PBXware serves as a bridge between clients and their telecom carriers, managing all essential aspects of call infrastructure, including SIP trunking, call routing, IVR systems, auto-provisioning, and hot-desking solutions. Designed using open standards, this platform allows providers to seamlessly integrate with the existing SIP infrastructure and hardware that clients may already utilize. With the introduction of version 8, AI functionalities can be easily managed through the AI Hub, ready for deployment within days. This includes features such as Voice Agents, Live Transcription, and Text-to-Speech capabilities. The system's Event Publisher delivers real-time call events in structured JSON format instantly as they occur, enabling clients to link PBXware with their CRM systems without the need for custom coding. PBXware is available in a genuine multi-tenant architecture, suitable for both cloud and on-premise installations, and can be offered under the Bicom brand or fully white-labeled.

Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.

Hosted VoIP solution with European focus, but presence in more than 165+ countries. Premium Plus is the basis of all our solutions, so you get the best quality at the lowest price. All numbers can be used to identify you, including your Geographic, National, TollFree, UIFN, Mobile VoIP, Elastic Pool, and many other types of numbers. We also have a SoftPhone, and will soon launch other Roaming products.