ngDesk Description

ngDesk provides a comprehensive all-in-one platform that encompasses support, sales, asset management, marketing, and paging features, making it both user-friendly and ready for immediate use. This platform delivers an integrated solution for customer support and marketing, facilitating the automation of various processes with ease. It consolidates everything you might need into a single accessible location. Chatbots can be created without any coding knowledge, allowing for effortless customer engagement through simple setup. The ticketing system features customizable views and shared inboxes, enhancing collaboration and speeding up ticket resolution. Additionally, custom forms can be utilized to collect essential information tailored to your specific needs, ensuring you gather what matters most. Overall, ngDesk streamlines essential business functions, making it an invaluable tool for any organization.

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Pricing

Pricing Starts At:
$4 per user per month
Pricing Information:
ngDesk Cloud: Free
ngDesk On-Premise: $4 per user per month
ngDesk Compliance: $7 per user per month
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
ngDesk
Year Founded:
2017
Headquarters:
United States
Website:
www.ngdesk.com

Media

Play Video ngDesk Screenshot 1
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
On-Premises
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support

ngDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ngDesk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Basic and unreliable

    Date: May 24 2020

    Summary: They aren't very stable. Seems like it's a half baked product that still needs a lot of improvements.

    Positive: Junk software that isn't very reliable to use. They haven't done enough to create a good product.

    Negative: This software is not very developed and doesn't work very well either.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: IT MANAGER
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    They are not able to provide a stable and robust product.

    Date: May 24 2020

    Summary: Do not cheat users. They cannot offer a product that is not yet ready for use.

    It brought us more problems than solutions.

    Please don't use it. I don't know how can anyone have a good experience with ngDesk. Nothing works as it should. Every week or day we have a new problem. Also the support is very bad. Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.

    Positive: It is an easy application to understand.
    good features for helpdesk and ticketing.
    It has great potential but many flaws.

    Negative: The app crashes too often leaving everyone without access.
    The support stops giving answers because they do not know how to solve the problems.
    Users are constantly broken and cannot login again.
    Lots of functionality issues.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Operation manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Promising Help Desk Which Works Well

    Date: Sep 20 2021

    Summary: ngDesk is super easy to use. It is highly customizable in terms of ticket categorization, automation, and routing. This saves a lot of time when it comes to assigning and categorising tickets. Overall it's a versatile support helpdesk.

    Positive: Easy to configure, Ready to go. All in one at one place. Significantly helps in reducing the support time for vetting connected and managing tickets.

    Negative: Will happy to see more integration options which are missing as of now.

    Read More...
  • Name: Cynthia R.
    Job Title: Customer Support Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Utilizing ngDesk to help customers

    Edited: Sep 13 2021

    Summary: ngDesk is best suited for startups, small and medium enterprises who like to get the best out of their software.

    Positive: The finest aspect of utilising ngDesk is that it supports multiple channels. For a free version, we are able to customize most of the features to fit my business requirements.

    Negative: ngDesk is a good platform. And I hope they keep on adding new features.

    Read More...
    1 user found this review useful.
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