Alternatives to eMunicipality

A smart city initiative places citizens at the core of its framework by streamlining interactions with local governments and communities. The rapid urbanization trends we are witnessing today pose significant challenges in various sectors, including economic, social, healthcare, and logistics. Our surroundings are filled with valuable data that often go unutilized due to inadequate communication and engagement. The vision for a modern city in the 21st century is to harness this data effectively and enhance dialogue between officials and the public. It is essential for citizens to take an active role in civic matters, thereby impacting the future development of their city or region in a meaningful way. The synergy between residents and local authorities is vital for urban progress, as this collaborative approach strengthens community ties. Furthermore, this innovative method of fostering communication among citizens, coupled with the benefits derived from analyzing collected data, leads to tangible improvements in the overall condition of municipalities. Ultimately, this customized approach aims to address the specific challenges faced by each locality, paving the way for more tailored and effective solutions.

FAMA SMARTcity is a specialized solution tailored for local government needs, providing a centralized information core that effectively addresses various aspects of city management. This innovative tool aggregates data from multiple systems and sensors throughout the city, offering a robust dashboard designed for public administrators. It seamlessly integrates with city APIs, enhancing operational efficiency. Additionally, it features a GIS map viewer that visualizes data from diverse sources, including Big Data, IoT, BI, municipal databases, and social media platforms. This creates an efficient communication channel among citizens, local authorities, and external service providers, streamlining processes and improving incident resolution. With this solution, the administration can achieve greater transparency, allowing citizens access to information about municipal assets, maintenance efforts, ongoing projects, and investments. Furthermore, it fosters deeper citizen engagement in maintaining public assets and contributes to improving the overall quality of life in their communities, encouraging a collaborative approach to city governance.

QScend Technologies, Inc. stands out as a top-tier provider of web-based software designed specifically for local and county governments, effectively managing citizen requests. With our innovative citizen request management solution, numerous government agencies and call centers nationwide have enhanced their service delivery, streamlined operations, and optimized their performance metrics. This success has established us as the go-to choice for CRM/311 software across the United States, reflecting our commitment to improving municipal services and fostering community engagement. Our software not only addresses current needs but also adapts to the evolving demands of local governance.

Local governments often select AccessE11 as their preferred software solution to enhance interactions with residents and improve service delivery. This platform effectively manages the communication between citizens and their local authorities. With more than ten years of direct collaboration with municipalities, AccessE11 offers robust tools for managing service requests and fostering citizen relationships, automatically converting citizen inquiries into actionable insights. Featuring a collection of user-friendly web portals and a comprehensive workflow engine, AccessE11 simplifies the dialogue between municipal staff and the communities they support. Committed to working alongside a broad array of small to medium-sized municipal clients, AccessE11 leverages its extensive knowledge and best practices to provide superior service request management and boost citizen engagement, ensuring a higher quality of service overall.

TownController is a comprehensive web-based software platform designed for municipalities to enhance the efficiency of handling applications, permits, building inspections, and planning processes. This user-friendly solution enables the scheduling of meetings, management of meeting minutes, and publication of approved minutes on the municipality's public website all within a single interface. Through the citizen access portal, users can conveniently enter, submit, manage, and pay for applications online. Sharenology’s TownController™ software serves as a centralized database for municipalities, facilitating the management, tracking, automation, and reporting of applications and permits, board meetings, building inspections, and other related functions. All application form data can be saved in municipal formats as PDFs and securely backed up to preferred storage options, including existing servers via FTP or various cloud storage services like Dropbox and Google Drive. This allows municipalities to retrieve and download their data whenever needed, ensuring that access to important information is available anytime and anywhere. Moreover, the system's intuitive design enhances collaboration among staff and streamlines workflows, ultimately leading to improved service delivery to the community.

A remarkable solution for smart cities aiming to improve their governance and foster connections with residents. This platform features a mobile application that enables citizens to submit responses regarding potential infections from viruses like "COVID-19" or "Dengue." Based on the information provided, medical professionals can subsequently validate or confirm these cases. Additionally, a ticketing system can be established, allowing citizens to alert the appropriate authorities about their possible infections directly through the app. Infected individuals can also use the application to regularly report their health status from home, with geolocated tickets ensuring the authenticity of their notifications, thereby enhancing community health monitoring and response efforts. This approach not only streamlines communication but also empowers citizens to play an active role in public health initiatives.

Websites and citizen engagement tools can help you build a stronger community. You must communicate in the way that your citizens prefer to engage them and become a trusted source of information. CivicPlus Municipal Websites® provides everything you need in one place to effectively inform and empower your community. The cost is also tailored to your budget. Instead of dealing with disconnected systems and inaccurate data, streamline your processes in one place. Staying connected is easy with a mobile-responsive website and tools to reach out to your citizens. Each department can update their own content, making it easier to deliver content to your staff and citizens. We know the challenges you face to keep your citizens engaged. Look inside CivicPlus Municipal Websites and don't just focus on the aesthetics. Our all-inclusive CMS offers extensive functionality to all areas of government.

Government Made Simple - For citizens, staff, and elected officials. GOGov is used daily by millions of citizens in more than 200+ local governments. It includes solutions for Citizen Requests and Citizen Notifications as well as Online Permitting. Visit GOGovApps.com for more information.

Enhance urban living and streamline customer assistance with the exclusive conversational AI framework designed specifically for cities and their marketers. Municipalities utilize our innovative technology to effectively manage information, enhance citizen support, automate various tasks, and disseminate important city updates. This allows for a more efficient handling of complaints, inquiries, and tasks that often burden citizens. By investing in citizen-focused initiatives, you can significantly elevate the public experience while enabling your organization to function at peak efficiency. Additionally, destination marketing organizations leverage this technology to automate their customer support processes, expand their content outreach, and operate around the clock, ensuring that citizens and visitors alike receive timely assistance and information. Such advancements not only foster a more connected community but also promote a thriving urban environment.

ACCEO Municipal is crafted to enhance the essential services that citizens depend on, providing comprehensive solutions for efficient municipal governance tailored to the specific demands of city managers. Featuring centralized accounting modules, detailed property and asset management, advanced recreational management tools, and resources for overseeing established regulations and city clerk operations, the ACCEO Municipal software suite empowers municipalities to manage all their needs seamlessly. Explore the extensive array of functionalities that ACCEO Municipal offers and embrace the future by integrating your municipality into the digital era, joining the ranks of smart cities with innovative software solutions from PG Solutions! With over four decades of experience, PG Solutions has built a reputation for driving innovation and fostering success among municipal leaders. Dive into our diverse product offerings, each designed to address the varied needs of your community, and together, let's embark on the journey to advance your municipality! Your community's future awaits with ACCEO Municipal.

A "Whole City App" serves as a comprehensive city-branded platform that links residents to a multitude of services, resources, and information provided by their municipality. This app consolidates functionalities such as 311 issue reporting, local news, event calendars, business listings, bill payments, and park and facility information into one convenient and user-friendly interface tailored for the city. In today's digital landscape, the most coveted space is no longer physical real estate, but rather the limited area on our mobile screens, which are increasingly competitive. It is unrealistic to ask citizens to download various applications to access different city services, making a "Whole City App" a more effective solution. This application not only enhances convenience but also fosters greater engagement by placing city hall resources directly in the pockets of its residents. By enabling users to report issues, request services, and share feedback on crucial matters, the app facilitates a more interactive and participatory relationship between citizens and their local government. Ultimately, this innovative tool empowers communities, making it easier for citizens to connect with their city in a meaningful way and actively participate in civic life.

TEKConnectGov offers tailored municipal software designed to enhance the efficiency of city operations, ultimately benefiting the local community. With its array of modular options, municipalities can choose the specific features that best fit their needs. Citizens have the convenience of applying for, tracking, and paying for permits through an online platform. The software also allows for the management of notifications and property-related complaints, reinforcing the connection between local governments and their residents. This tool emphasizes the importance of citizen engagement as a vital asset to the city. By implementing effective asset management practices, cities can reduce downtime and lower repair expenses. Additionally, staff can submit, approve, or deny time entries from any location, ensuring flexibility in operations. The online reservation portal optimizes the use of city facilities, while the system allows for the management and tracking of nuisance complaints linked to specific properties or individuals. Our knowledgeable team possesses the expertise needed to streamline processes, reduce paperwork, and empower city officials. Furthermore, the public-facing portal integrates smoothly with your city's existing website, featuring a user-friendly design that makes applications straightforward and accessible. This comprehensive approach not only enhances operational efficiency but also fosters a sense of community involvement and transparency.

With a population exceeding 320 million and countless cities and towns to safeguard, law enforcement agencies across the United States require cutting-edge technologies to effectively manage their responsibilities. CentralSquare's Advanced Public Safety (APS) focuses on creating innovative solutions for law enforcement, dedicated to offering dependable products that meet both current and future needs. By collaborating with law enforcement agencies, APS ensures that as they tirelessly work to protect American citizens and their property, they are provided with optimal tools to perform their duties efficiently. The user-friendly design allows for seamless integration of driver and vehicle data into the eCitation form, enabling officers to swiftly complete the documentation and issue citations within minutes. Additionally, the signature capture functionality allows officers to electronically sign the form, further streamlining the process. Such advancements not only enhance productivity but also contribute to a more effective law enforcement system overall.

CityView provides an all-inclusive software solution designed for community development and municipal land management. The platform encompasses everything from land use planning to permitting, code enforcement, and licensing, enabling a fully paperless workflow that accelerates the turnaround time for permits and cases, reduces duplication of efforts, and boosts overall efficiency. With a complete range of software for development, code enforcement, and regulatory services, CityView enhances the entire process. Its comprehensive features, which include permitting, inspections, reviews, and online payment systems for both citizens and contractors, help minimize time, cut costs, and reduce errors while fostering greater engagement with the community. By automating and streamlining the permit approval and issuance procedures, CityView also eliminates the need for paper in the plan review process, ultimately saving valuable time and resources for contractors. This innovative approach not only benefits municipal operations but also enhances the overall experience for residents and businesses alike.

Catalis stands as the premier Software as a Service (SaaS) and integrated payments provider in North America, serving various levels of government including municipal, county, state, and federal entities. Through its extensive knowledge, established success, and cutting-edge digital offerings, Catalis has enabled public officials throughout the United States and Canada to transform government operations and enhance citizen engagement. By focusing on modernization, they have significantly improved the efficiency of governmental processes.

A seamless communication platform that enables citizens to directly report incidents to the relevant public officials is what we provide. Collaborating with government entities, we ensure that all concerns raised by citizens are addressed swiftly and effectively. Our complimentary mobile application is available to all citizens, facilitating the reporting of incidents while allowing for real-time updates on their status. We meticulously track both the precision and frequency of the data submitted by users to enhance governmental operations, minimize emergency response times, and elevate overall efficiency. We invite citizens to download our app and share their incidents or feedback, as this will help us prioritize their local government in our service queue! By using Ctzen, you can easily take a photo, select a location, and submit it directly to your town hall. Begin reporting issues that matter to you and contribute to the enhancement of your community. Our commitment to delivering an intuitive product means that citizens can navigate it effortlessly. With no room for excuses, we urge you to download our applications and take part in creating better living environments. Together, we can foster a more engaged and responsive civic community.

Innovative Asset Management plays a pivotal role in the development of SMART Cities. MaintStar's Municipal Asset Management Software can elevate your operations from satisfactory to exceptional! In an era where municipal entities are challenged to "Do more with Less," there is a significant demand for advanced technological solutions in the Public Sector. By utilizing MaintStar’s Public Works Municipal Asset Management Software, municipalities can enhance their organization in managing assets, tracking work, and optimizing spending. Many asset management platforms merely focus on tracking work orders, but our commitment to comprehensive analytics and advanced software sets us apart. Our user-friendly cloud-based asset and maintenance management software solutions serve as a crucial initial step toward fostering a more vibrant community. It is vital to ensure proper maintenance of stormwater infrastructure to safeguard community safety, as neglecting these systems can lead to devastating consequences during heavy rainfall—resulting in floods, obstructed catch basins, and overwhelmed culverts, not to mention the potential distress of residents or the loss of lives. Prioritizing asset management is not just about efficiency; it's about building a resilient future for all.

The Municipal Geographic Management System serves as an integrated solution for planning, permitting, and licensing, significantly enhancing productivity, efficiency, and responsiveness to community needs. Property owners can conveniently submit their permit applications online, allowing your team to receive and address these requests in real-time, streamlining the review and inspection process. What previously took weeks can now be accomplished with just a few clicks. Various departments within your municipality, such as community development, building, planning and zoning, code enforcement, and engineering, will find this permitting and code enforcement solution invaluable. By concentrating on the parcel instead of individual departments, we eliminate the necessity for distinct modules or software, enabling you to manage all pending applications, restrictions, conditions, or violations effortlessly. Moreover, this holistic approach fosters better collaboration among departments, ultimately benefiting residents and improving overall service delivery.

Forge a more robust collaboration with community members to collectively cultivate safer neighborhoods. In certain critical situations, the distinction between life and death may hinge on a watchful citizen capturing a photo of an event or relaying a tip to authorities. The 365 Community Engagement tools empower ordinary individuals to contribute to their communities' safety by providing essential information to law enforcement anonymously, all from their mobile devices. This application swiftly relays citizen-generated information to law enforcement, aiding agencies in their efforts to save lives and resolve crimes more efficiently. Furthermore, law enforcement agencies can keep the public informed about significant crime and safety developments while soliciting information to expedite crime resolution. Citizens also have the option to report non-emergency incidents directly from the security and convenience of their homes. The user-friendly online portal simplifies the process of submitting reports, minimizing paperwork and administrative burdens. Additionally, these report submissions synchronize seamlessly with the Records Management System (RMS) for prompt officer assignment and follow-up actions. By enhancing these avenues for communication, we can foster a culture of involvement and vigilance that benefits everyone.

Revize offers Citizen Engagement Web Applications that empower residents to engage actively with their local government and enhance their community involvement! Our approach to government design is unique, as we comprise a team with varied expertise collaborating to bring innovative ideas to life. Notably, Revize pioneered the implementation of responsive web design within the government sector. Effective communication is central to our process, and we begin with initial meetings to clarify client needs and set clear expectations, ensuring a smooth project journey without unexpected issues. Together, we craft a navigational structure that highlights key elements for easy access from the home page. To create a website that authentically represents your municipality, it is essential for us to gather comprehensive insights about your community. We invest time in thorough research, exploring your city's demographics, commercial areas, downtown attractions, parks, and other points of interest, ensuring every aspect is thoughtfully considered. This meticulous approach not only fosters a sense of ownership among residents but also strengthens the bond between the community and its leaders.

Innovative tools designed specifically to transform government agencies are represented by Munission, embodying principles of unity, teamwork, integration, and intention. Modern municipalities, as well as public safety and social service sectors, face intricate challenges that require effective solutions. Citizens now expect higher levels of service and self-service, alongside a demand for greater transparency and accessibility. Public safety personnel are confronted with complex situations, including pandemic management, protests, crowd control, and the need to de-escalate crises. When events lead to violence, fire, or endanger the lives of individuals, swift collaboration across departments becomes essential. Furthermore, social service organizations are increasingly adopting advanced technologies to enhance case management and connect individuals with appropriate programs and services. These entities are capitalizing on new federal funding and grants to facilitate their adoption of platforms like Munission SSP, thereby expediting their initiatives and improving outcomes for the communities they serve. As they embrace these advancements, the potential for enhanced effectiveness and responsiveness in public service continues to grow.

Discover illico, the city management software that integrates multiple channels. illico is the most popular public-sector solution that transforms municipalities into smart cities. Public sector teams can accelerate processes, simplify content management and improve community engagement with built-in workflows and multi-channel support. illico empowers cities to provide accurate, fast service from any device. This increases citizen satisfaction. The ability to deploy a fully integrated service that is easy to use and learn, with all maintenance and support included are additional benefits. illico is backed by NeoLedge expertise and innovation. It allows cities to concentrate less on technology and more upon strategic growth.

We have transformed local government software by offering tailored solutions that include the option to test each product prior to purchase, budget-friendly monthly subscriptions, and swift implementations. TownCloud serves as the key to simplifying, modernizing, and accelerating the workflow of local governments. With TownCloud Revenue, gone are the days of tedious batch processes or constant spreadsheet updates. Eliminate the jargon and establish a genuine connection with your community—TownCloud Engage facilitates seamless interactions for citizens. We adhere to the guidelines outlined in the Americans with Disabilities Act (ADA) to guarantee accessibility for everyone. Our integrated transparency features foster trust between local governments and their citizens. The design is straightforward and user-friendly, making transactions a breeze. The Agenda tool allows for the easy creation and management of meetings, minutes, and packets, enabling you to publish information with just one click. You also have the flexibility to showcase data for your community using limitless categories and views. Ultimately, our mission is to ensure that local governments can effectively serve their citizens while enjoying a streamlined experience.

CivicPlus Process Automation and Digital Services provides everything you need to offer citizens convenient, easy-to-access ways to do business with their local government at a price that fits your budget. Our low-code tool makes it easier than ever to automate online services. Stop fumbling around with paper. Connect your critical software systems instead to automate and simplify your daily processes. Citizens can access services online, pay their bills, submit applications and licenses, and much more. Online services for your citizens and staff will make business easier. We know how difficult it can be for local governments to move into the digital world. Clients average 20% increase in revenue. We have over 150 pre-built templates that are ready to customize and deploy immediately. Get your most common citizen requests and staff requests online quickly.

The Elsinore Valley Municipal Water District has adopted Infor CloudSuite Financials to enhance its vital financial operations. Previously, the district struggled with its on-premises general ledger system, which did not provide the necessary support for effective decision-making. By leveraging the user-friendly interface, optimized workflows, and advanced analytics of CloudSuite Financials, EVMWD is now able to achieve greater financial and resource efficiencies. This transition enables the district to better manage essential processes such as project cost accounting and grant management, which are particularly important given their regular receipt of substantial grants. Additionally, moving to the cloud has opened doors to mobile functionalities, allowing for improved community interaction through features like planning and permitting, licensing, case management, and a dedicated citizen portal. Overall, this upgrade reflects a strategic investment in technology that will support the district's growing needs and enhance service delivery to the community.

As the demand for seamless digital interactions rises, our comprehensive communications solution enables effortless connections and engagement with citizens. You have everything at your fingertips to communicate effectively with those interested in your services and inspire them to take action. In contrast to other alternatives, Granicus boasts an extensive Network of 300 million citizen subscribers, which facilitates significant audience expansion and enhanced engagement. Effortlessly send tailored messages that consider demographics, location, interests, and other factors. Elevate your citizen engagement strategies by effortlessly sharing content across email, social media, and text messaging platforms with just a single click. Furthermore, we provide over 150 ready-to-use integrations with popular third-party systems and services, and we can swiftly develop new integrations to connect with specialized systems as needed. This flexibility ensures that your communication efforts can adapt to meet the evolving demands of your audience.

Users can personalize their homepage to reflect their preferences, allowing them to quickly access the topics and features they find most relevant. It's essential to design content and a hierarchical structure that caters to various user demographics, such as residents, tourists, newcomers, parents, seniors, and many others. This inclusivity ensures that all audiences receive a consistent level of information and experience. Additionally, our applications support multiple languages to accommodate diverse community needs. The mobile application is designed to maintain your municipality's branding while being optimized for mobile devices, including elements like logos, colors, and coats of arms. We provide ongoing updates to the mobile app at no extra cost, ensuring it evolves alongside the needs of your community. The application will be accessible on both smartphones and tablets for users of Apple and Android devices. Furthermore, the app seamlessly integrates with your website to display the latest news and events, while also automatically pulling in content from your Facebook feeds to keep users informed. This comprehensive approach ensures that your citizens stay engaged and connected with their local government.

CitySuite was designed to introduce a modern software solution tailored for local government and utility sectors. Our CitySuite Software empowers users to effectively oversee Sales Tax, Utility Billing, Financials, Payroll, Human Resources, and Community Development processes, while also offering innovative technologies that enable customer self-service via our Citizen Access Portal. If you're in search of a Web-based Enterprise Resource Planning solution that is inherently developed with state-of-the-art technology, CitySuite is your ideal choice. Our adaptable and open framework ensures that our software components can seamlessly integrate with current systems and function harmoniously within the operational landscape of municipal clients. Many local government and utility organizations turn to us for comprehensive replacements of outdated Enterprise Resource Planning (ERP) systems, while others opt to enhance their current setups by incorporating one or more of our specialized modules, thus allowing them to achieve greater efficiency and effectiveness in their operations. Our commitment to innovation and flexibility makes us a preferred partner in this evolving digital landscape.

CSM's CXP (Citizen Experience Platform) is a suite of solutions that harness the power of technology to deliver an exceptional citizen experience. CSM has identified the best-in-class features to facilitate dialogue between citizens, governments. CXP combines the best of citizen-government relations with innovative technology. - Grievance and Feedback Management System Contact Center

The Novo ShareNet Operations Management System is a flexible, web-based and mobile-based cloud-based software that helps streamline operations. ShareNet apps are powerful solutions that combine to provide Asset Management, Work Order Management Municipal Management, Customer Support, and more. ShareNet's platform allows you to track, share and report! ShareNet apps create powerful solutions for Customer Support and IT Help Desk. They also combine to create Asset Management, Maintenance Management Municipal Management, Knowledge Management, Municipal Management & More. Each ShareNet app allows you to track any information that you desire. You can attach documents or images to your records. Video Tutorials and User Manuals will help you learn quickly how to use ShareNet Platform Apps. Consistent user interfaces make it easy to switch from one app to another. Our powerful municipal software allows you to increase visibility of work performed and provide 24/7 citizen support. It also keeps the public informed.

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

GOV BUILT PLATFORM: The Future of Government Created Today. This innovative software for permitting and licensing is designed for the next generation. Collaborating with government staff, citizens, and contractors, we have developed a top-tier platform that facilitates the construction of a more efficient government. Experience the convenience of securely submitting building permits, applications, and license requests online, saving valuable time. Our automated workflow and approval process not only streamline communication but also free up hundreds of hours each year for agencies, business owners, and citizens alike. With our adaptable form builder, users can easily submit requests for contractor, business, mobile food vendor, and various other licenses online. This platform enhances tracking, renewal, and interaction through a user-friendly web interface, promoting transparency and efficiency. Moreover, it includes a robust interface for creating custom reports, dashboards, and ESRI Maps, allowing users to produce and disseminate dynamic, data-rich reports in formats like PDF and CSV. Enhanced data management capabilities empower government agencies to make informed decisions, ultimately leading to better service for the community.

Harnessing technology to enhance democracy and drive impactful citizen engagement, DemTech.ai focuses on delivering innovative solutions tailored for organizations dedicated to mobilizing citizens. Our flagship product, BeCause, is a comprehensive white-label platform engineered for scalability and optimized for big data, making it suitable for organizations of varying sizes and missions. By leveraging our technology, these organizations can effectively amplify their outreach and foster greater civic participation.

Business practices are evolving. The essential capacity to engage virtually with citizens, entrepreneurs, and contractors is now more important than ever. Discover how citizenserve can assist you in this transition. Experience hassle-free, well-organized, and smartly detailed solutions for licensing applications and renewals. Picture a scenario where concerns about code violations are always addressed, coupled with complete mobile accessibility for inspectors. Facilitate online permit applications, processing, and payments for both citizens and contractors from remote locations. Optimize and simplify the processes for application, review, resubmittal, public notifications, and hearings. Automatically direct online citizen inquiries to the relevant department or individual, ensuring that no request is overlooked. With these solutions, you can enhance efficiency and provide a better service experience for your community. This innovative approach not only saves time but also fosters a more connected and responsive environment.

Revize websites feature citizen engagement applications that empower residents to engage with their local government and become more involved in community affairs. Among these tools is an interactive online forms application that simplifies the submission process for various requests, including permits, dog licenses, and water service changes. Once submitted, these forms are efficiently routed to the appropriate departments, providing users with real-time tracking and updates on their requests. Overall, this platform enables residents to easily submit applications and keep tabs on their progress. Additionally, staff members have the capability to create an unlimited number of forms using this application. This tool also allows for the centralized uploading of meeting agendas, packets, minutes, and proposals, making them readily accessible for review before, during, or after meetings. Furthermore, past meeting documents are systematically archived, ensuring quick retrieval whenever needed, promoting transparency and ease of access for the community. By facilitating online engagement, Revize helps bridge the gap between citizens and their local government.

Leverage the insights gained from customer feedback to create services that effectively address the needs of your communities and citizens. By comprehensively understanding the customer journey across various access points, you can utilize this valuable information to foster beneficial transformations. Enhance the management of official customer interactions, including grievances and Freedom of Information requests. Our expertise can assist you in developing a sustainable strategy aimed at revolutionizing how you engage with customers and communities. We empower public service organizations to cultivate opportunities for impactful citizen interactions that result in tangible improvements in individuals' lives. Our collaborations span a wide array of entities, such as local councils, housing organizations, national transport services, police departments, governmental agencies, educational institutions, and the NHS. GovMetric transcends being merely a technology provider; we bring over seventy-five years of combined expertise in customer and citizen engagement to the table. We strive to exceed the expectations of being just another vendor. By focusing on genuine partnerships, we aim to make a significant difference in public service delivery.

Cities recognized for their groundbreaking innovations are leveraging Hayden AI's advanced sensors, software, and data to enhance urban mobility and elevate the living standards of their residents. This technology-driven strategy focuses on ensuring road safety and optimizing traffic patterns. By transforming both public and private vehicles into intelligent street sensors through our AI-based perception systems and community app, we can create a comprehensive digital twin of urban environments by integrating mobile sensor data with input from citizens. Moreover, we facilitate active participation from communities and stakeholders by providing accessible digital tools that foster collaboration. Hayden AI not only amplifies a city's capability to establish safer and more efficient traffic systems but also tackles pressing issues related to equitable mobility. Explore available job opportunities and join us in addressing intricate challenges in the field of AI. Streamline complex operations and enhance public services utilizing Hayden AI’s proprietary suite of perception systems tailored for city fleets, ultimately leading to less congested roads and improved overall traffic safety. Our commitment to innovation and community engagement lays the groundwork for smarter, more connected cities.

iCourt is an innovative software solution tailored for virtual court sessions, encompassing various types of hearings such as arraignments, first appearances, motions, and trials. This application ensures secure communication between the public and court personnel, including attorneys, public defenders, probation officers, clerks, interpreters, and judges. When citizens log in, their cases are directed to specific staff based on their responses to set questions. Through the iCourt platform, individuals can electronically sign various documents, such as Acknowledgment of Rights forms, probation papers, community service agreements, and reset notices. Furthermore, court personnel enjoy the ability to seamlessly transfer cases, invite colleagues into real-time proceedings, and initiate private video communications during hearings, enhancing collaboration and efficiency. This level of functionality not only streamlines courtroom operations but also greatly improves the overall user experience for all parties involved.

PermitTrax offers a comprehensive software suite for tracking permits, streamlining the permitting process to enhance service delivery for contemporary citizens. While Bitco Software ranks second in the industry, often overshadowed by competitors who assert leadership, it stands out with its unique solutions tailored for permitting, licensing, code enforcement, and various tracking requirements—all at an exceptional price point. PermitTrax is accessible as a web-based platform and can be offered as either SaaS (Software as a Service) or through an On-Premise model. At Bitco Software, we pride ourselves on our innovative approach! Our PermitTrax suite is a fully integrated package equipped with specialized tools for municipal agencies responsible for overseeing permits, licenses, projects, code enforcement actions, and other relevant tasks, and it is sold as a complete application without any additional module costs. Through our commitment to affordability and functionality, we ensure that municipal agencies can operate effectively without hidden fees.

The ICE Engine e-Government platform offers citizens a unified national identity, allowing a comprehensive view of their dynamic interactions with the government. RLB Systems specializes in developing, implementing, and managing technology-driven solutions for governmental needs. Our goal is to support governments in improving the experience of service delivery for their citizens. By enhancing this experience, we believe it fosters increased revenue and boosts compliance rates. As citizens enjoy greater disposable income, governments can further refine their service offerings, ultimately winning the trust and support of the populace. We are committed to a philosophy of continuous improvement, striving for excellence in both technical and service delivery while embracing innovative thinking. Our approach involves constantly adapting our solutions to meet the ever-evolving demands of society, ensuring that we remain relevant and effective in our mission.

Readyly represents the pioneering Agentic AI Network specifically designed for local governmental use. This innovative AI functions more like an integral team member rather than just a conventional tool. In contrast to typical chatbots or rigidly programmed systems, our AI network truly listens, comprehends, and engages through various channels including chat, voice, email, and text. It boasts multilingual capabilities, robust security, and constant availability, enabling your staff to respond more efficiently while ensuring that community members feel acknowledged and valued. With Readyly, the potential for enhanced communication and service delivery within local governments is significantly amplified.

Oversee all facets of your utility services through Tyler's all-encompassing billing and account management software. This platform streamlines everything from service connections and disconnections to work orders, invoicing, and customer alerts, empowering both municipal and independent utilities to automate their operations, boost productivity, and improve collection rates. With effortless integration into Tyler’s financial management tools, it simplifies workflows, minimizes data entry, and enhances overall efficiency. Designed with the user in mind, Munis provides the essential services that citizens expect, the capabilities that utilities need, and the advanced technology necessary to support expanding organizations of mid-size to large scale. Moreover, this comprehensive approach ensures that utilities can adapt to evolving demands while maintaining service excellence.

Beebot AI provides advanced automation solutions aimed at enhancing operations within the public sector, particularly for councils and local governments. Their innovative platform combines a variety of technologies to streamline workflows in diverse areas such as family support services, workforce management, citizen assistance, and early childhood programs. Featuring a digital front door, the system simplifies access to local services, facilitating smoother communication and transactions for citizens, families, and professionals alike. Additionally, Beebot AI offers automated care systems for both families and workers, assistance tailored for special educational needs, and tools for administrative efficiency. By leveraging AI for data processing, the platform enables local authorities to better manage their workloads and increase operational efficiency. Through a commitment to accessibility and automation, Beebot AI empowers organizations to enhance the quality of public services, thereby minimizing manual tasks and improving overall service delivery. This transformative approach helps local governments adapt to changing needs while ensuring that citizens receive timely and effective support.

Paylt is revolutionizing the connection between governments and citizens through its acclaimed SaaS platform. This comprehensive citizen experience platform is designed for state and local governments, allowing agencies of any size to utilize a highly customizable and branded digital interface. By enabling interactions at the convenience of the citizens, PayIt ensures that essential government services are readily accessible via both computer and mobile devices. The platform's dedicated Android and Apple applications further enhance the user experience, making mobile transactions simpler. We strive to facilitate an effortless self-service experience that accommodates the hectic lifestyles of citizens. With PayIt, individuals can initiate services like bill payments or vehicle tag renewals on one device and seamlessly continue on another without losing progress. This increase in digital accessibility and real-time payment processing not only benefits citizens but also provides government agencies with greater efficiency, improved revenue collection, and accelerated revenue turnaround. Ultimately, PayIt is committed to fostering a more engaged and connected community.

Our unique online platform for permitting and inspections is not only accessible but also simple to implement. By harnessing internet capabilities, this system streamlines processes at the local city and town level, enhancing efficiency and boosting revenue through convenience fees paid by permit filers. Users are enthusiastic about utilizing this system, willing to pay a nominal fee as it allows them to save both time and money, avoiding the hassle of traveling to town hall, wasting gas, and waiting in long queues. We aim to assist you in delivering an affordable service that your community has been requesting. This creates a mutually beneficial situation for everyone involved. Additionally, the convenience offered by this platform fosters greater satisfaction among citizens.