astTECS Reviews

Summary: Our experience with astTECS for their WhatsApp Bot Services has been profoundly disappointing. We signed the purchase order in October 2023 with high expectations, but it took almost a full year to receive the completed project. Although some initial testing was conducted, the live performance of the bot was far from satisfactory. Customers encountered frequent issues that led to frustration and abandonment of chats, which in turn resulted in lost revenue and damaged business reputation. Despite raising multiple support requests and sending detailed complaint emails—highlighting both the functional deficiencies and the unresponsiveness of the support team—the issues remain unresolved. This prolonged delay, combined with the non-functional product and lack of support, has not only cost us valuable time but also led to significant financial losses. We cannot recommend astTECS for critical business applications where reliability and responsive customer support are paramount.

Positive: Eventually Delivered: The project was completed and delivered after extensive delays.
Initial Testing: There were a few testing sessions before the final delivery.

Negative: Excessive Delay: Signed in October 2023, but project wasn’t delivered until November 2024—nearly a year of waiting.
Poor Functionality: Once live, the WhatsApp bot only worked sporadically; most customers were met with inaccurate responses, leading to frustration.
Customer Attrition: The bot’s subpar performance caused many customers to leave the chat, resulting in lost bookings and business.
Financial Losses: Investments in multiple ad campaigns failed to yield returns because the bot did not properly handle inquiries.
Lack of Support: Despite repeated requests and formal complaints, the support team did not provide the necessary assistance, leaving issues unresolved.

Summary: I am extremely frustrated with this poor, makeshift PBX system for enterprise use. It causes daily headaches and is highly unstable. The system frequently hangs without any apparent reason, reports are often missing, and PRI lines disconnect on their own. I deeply regret choosing this product. they have charged a very high price for this unprofessional hardware

Positive: Nothing.

Negative: The hardware quality is poor, with only a PC motherboard and HDD installed. Tech support is inadequate, and the product seems to be just rebranded FreePBX core. After-sales support is lacking, even during the warranty period, and I've encountered unprofessional behavior from both the sales and tech teams on multiple occasions