WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
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WEX FSM is an innovative cloud-based platform designed to enhance every facet of a contractor's operations, encompassing everything from scheduling and dispatch to invoicing, payments, reporting, and customer management. By integrating various workflow tasks, it allows technicians, office personnel, and clients to function within a unified system that features real-time location tracking, intuitive drag-and-drop scheduling, optimized routing for dispatch, and comprehensive customer history, which includes job details, equipment data, notes, and photos. The platform also facilitates the creation of quotes and proposals, management of pricing books, and provides immediate mobile invoicing and payment solutions. With capabilities for supporting recurring service plans, offering flexible financing options, and incorporating integrated payment processing, WEX FSM accelerates cash flow by minimizing delays associated with invoicing and collections. Furthermore, it offers seamless connectivity to accounting software like QuickBooks, extensive reporting and analytics tools for valuable business insights, and a dedicated mobile application that empowers field technicians to efficiently manage their tasks and receive payments on-site. This combination of features ensures that contractors can operate more efficiently and effectively in a competitive market.
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ALICE Receptionist
ALICE Receptionist is the most advanced, full-service Visitor Management and Lobby automation solution available. Only ALICE receptionist uses A.I. video avatars to greet guests when they arrive in your building, provide instructions throughout the check-in process and enable guests using the ALICE kiosk to engage with your employees in live 2-way audio and video conversations.
ALICE Windows-based system combines guest registration, automated guest greetings, A.I. video avatar instructions, and the ability to connect guests with your employees in real-time.
Contact our sales team to learn how ALICE Receptionist can automate and elevate the visitor experience for your building today.
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FacilityOS
FacilityOS is an all-encompassing, modular cloud-based solution that enhances and automates the management of facilities, assets, and visitors by integrating various functions such as visitor check-in, contractor compliance, emergency evacuation management, physical access credentialing, and logistics/package tracking into a single platform. Employed by thousands of locations globally, the platform asserts that it oversees more than 52 million visitors, processes 16 million contractors, manages 1.5 million evacuees, and tracks over a billion packages. Each component—VisitorOS for managing check-ins, ContractorOS for overseeing vendor compliance, EmergencyOS for handling evacuations and alerts, SecurityOS for issuing temporary access credentials, and Logistics/Asset modules—can function on its own or work together for comprehensive enterprise visibility. FacilityOS places a strong emphasis on adhering to regulations, being audit-ready, and ensuring security, particularly in high-risk or complex sectors like manufacturing, healthcare, higher education, and government. Furthermore, the platform's flexibility and scalability make it suitable for organizations of varying sizes and needs.
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