Zultys Integrated Contact Center (ICC) Description

Zultys has developed its Integrated Contact Center (ICC) to enhance operational efficiency and effectively manage a large influx of customer calls. This solution is accessible as either a web-based or desktop application and is bundled with features aimed at optimizing workflows and improving customer interactions. ICC has the potential to boost the productivity and performance of customer service teams, regardless of their size or the volume of calls they handle. It intelligently directs incoming calls to agent phone lines based on established criteria and current conditions, allowing calls to either ring all team members or be directed to one individual at a time, depending on preferred working methods. Additionally, callers can be matched with the most suitable representative based on specific requirements, ensuring they receive the best assistance possible. If a customer decides to call back shortly after their initial interaction, they can be connected to the same agent who previously assisted them, eliminating the need for repetitive explanations. Furthermore, the system offers a customizable, real-time overview of all ongoing activities through features like Wallboard and SuperView, providing valuable insights for team management and performance tracking. Ultimately, this comprehensive solution aims to enhance both the efficiency of operations and the overall customer experience.

Pricing

Free Version:
Yes

Integrations

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Company Details

Company:
Zultys
Year Founded:
2001
Headquarters:
United States
Website:
www.zultys.com/integrated-contact-center/

Media

Zultys Integrated Contact Center (ICC) Screenshot 1
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
On-Premises
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Zultys Integrated Contact Center (ICC) Features and Options

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