Edgefinity IoT is a powerful RFID and IoT platform that gives organizations real-time visibility into inventory, assets, equipment, work-in-process, and personnel. By collecting data from RFID readers, sensors, and connected devices, the platform provides a clear view of what is happening across facilities and operations.
Edgefinity IoT helps businesses automate tracking, locate critical assets, monitor movement, verify inventory and shipments, improve production visibility, and support safety applications such as personnel tracking and emergency mustering. Configurable rules and alerts can automatically trigger actions when predefined conditions are met, helping teams respond faster and reduce manual oversight.
Built to work with a wide range of RFID hardware and IoT technologies, Edgefinity IoT can be deployed in the cloud or on-premise and scaled across applications, facilities, and enterprise operations.
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DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime.
• Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads.
• Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime.
• Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around.
• 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer.
• CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.
With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.
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InnovTrack
InnovTrack is a robust, enterprise-level solution built to deliver complete visibility and control over modern supply chain operations. By utilizing advanced IoT technology, it continuously captures real-time data such as temperature, humidity, location, speed, and shock conditions during transit. This ensures that businesses can monitor shipment integrity at every stage and take proactive measures to prevent costly disruptions. The platform integrates effortlessly with SAP systems including ECC and S/4HANA, along with various ERP and transportation management systems. Its centralized dashboard provides a clear, visual overview of all shipments, allowing users to quickly identify issues and respond efficiently. InnovTrack also offers automated reporting tools that can be customized to meet specific operational and compliance needs. With built-in analytics, organizations can evaluate carrier performance and optimize delivery routes for better efficiency. The system helps eliminate data silos by consolidating logistics information into one accessible platform. It also enhances transparency by enabling real-time updates and insights for stakeholders. Additionally, InnovTrack supports exception management through alerts that notify users of deviations or risks. This comprehensive approach empowers businesses to make faster, data-driven decisions across their supply chain.
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WISMOlabs
For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system.
The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform.
Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.
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