Verint Workforce Management Description
Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals.
We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers.
We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?
Verint Workforce Management Alternatives
Pebl
Pebl (formerly known as Velocity Global) makes it easy to expand into new markets quickly, without costly infrastructure or local entities. Our AI-powered platform, unmatched compliance expertise, full cost transparency with all-in-one pricing package, and custom HR solutions allow companies to hire, pay, and manage their workforce across 185+ countries—while staying ahead of complex global challenges.
Pebl is recognized as Market leader in in Global EOR Services by NelsonHall and Everest Group.
With Pebl, you can:
● Ensure global operations stay compliant with local laws and regulations in every market.
● Your employees are taken care of by our network of in-country HR, payroll, tax and legal experts.
● Manage your entire global workforce from one platform—reliable, seamless, and efficient.
● From startups to enterprises, our solutions scale as your business grows, adapting to your evolving needs.
● Cost Transparency: No hidden fees. Upfront, all-in-one pricing package with all services included and demonstrable lower total cost of ownership.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Talkdesk
Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.
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NICE CXone Mpower
NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.
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Integrations
Company Details
Company:
Verint
Year Founded:
1994
Headquarters:
United States
Website:
www.verint.com/workforce-management-solutions-wfm-software/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support
Verint Workforce Management Features and Options
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