Vantage Point Description
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
Vantage Point Alternatives
Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
Learn more
Teradata VantageCloud
Teradata VantageCloud: Open, Scalable Cloud Analytics for AI
VantageCloud is Teradata’s cloud-native analytics and data platform designed for performance and flexibility. It unifies data from multiple sources, supports complex analytics at scale, and makes it easier to deploy AI and machine learning models in production. With built-in support for multi-cloud and hybrid deployments, VantageCloud lets organizations manage data across AWS, Azure, Google Cloud, and on-prem environments without vendor lock-in. Its open architecture integrates with modern data tools and standard formats, giving developers and data teams freedom to innovate while keeping costs predictable.
Learn more
Eleveo
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
Learn more
ABBYY Vantage
The Content Intelligence skills platform designed for the modern digital workforce is here. By integrating advanced cognitive skills into your intelligent automation platforms, you can enhance their capabilities significantly. ABBYY Vantage is a transformative tool that aids organizations in speeding up their digital transformation journey by enriching intelligent automation systems, such as Robotic Process Automation (RPA) and Business Process Automation (BPA), with cognitive skills that mimic human understanding of content. Leveraging cutting-edge ABBYY Content Intelligence technology, Vantage is revolutionizing the work environment by equipping the new digital workforce with vital skills for making informed business decisions. This innovative solution simplifies the configuration and deployment of systems, allowing businesses to efficiently navigate the complexities of content comprehension. Furthermore, Vantage empowers teams to adapt swiftly to changing demands and enhances overall productivity in the digital landscape.
Learn more
Company Details
Company:
Pipkins
Year Founded:
1983
Headquarters:
United States
Website:
www.pipkins.com
Media
Happy Manager
Recommended Products
Orchestrate Your AI Agents with Zenflow
Zenflow orchestrates AI agents like a real engineering system. With parallel execution, spec-driven workflows, and deep multi-repo understanding, agents plan, implement, test, and verify end-to-end. Upgrade to AI workflows that work the way your team does.
Product Details
Platforms
Web-Based
Windows
On-Premises
Types of Training
Training Docs
In Person
Training Videos
Customer Support
Business Hours
Vantage Point Features and Options
Workforce Management Software
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Employee Scheduling Software
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Optimization (WFO) Software
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Vantage Point User Reviews
Write a Review- Previous
- Next
