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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The Content Intelligence skills platform designed for the modern digital workforce is here. By integrating advanced cognitive skills into your intelligent automation platforms, you can enhance their capabilities significantly. ABBYY Vantage is a transformative tool that aids organizations in speeding up their digital transformation journey by enriching intelligent automation systems, such as Robotic Process Automation (RPA) and Business Process Automation (BPA), with cognitive skills that mimic human understanding of content. Leveraging cutting-edge ABBYY Content Intelligence technology, Vantage is revolutionizing the work environment by equipping the new digital workforce with vital skills for making informed business decisions. This innovative solution simplifies the configuration and deployment of systems, allowing businesses to efficiently navigate the complexities of content comprehension. Furthermore, Vantage empowers teams to adapt swiftly to changing demands and enhances overall productivity in the digital landscape.

Description

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 Contact Center No 
ADP Workforce Now No 
Amazon API Gateway No 
Aspect No 
Avaya Experience Platform No 
Cisco CX Cloud No 
Five9 No 
Kaleris No 
Paylocity No 
Pipefy Yes 
RingCentral RingCX No 
Salesforce No 
Zendesk No 

Integrations

8x8 Contact Center Yes 
ADP Workforce Now Yes 
Amazon API Gateway Yes 
Aspect Yes 
Avaya Experience Platform Yes 
Cisco CX Cloud Yes 
Five9 Yes 
Kaleris Yes 
Paylocity Yes 
Pipefy No 
RingCentral RingCX Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ABBYY

Founded

1989

Country

United States

Website

www.abbyy.com/vantage/

Vendor Details

Company Name

Pipkins

Founded

1983

Country

United States

Website

www.pipkins.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Product Features

Employee Scheduling

Appointment Management No 
Automated Scheduling Yes 
Calendar Management No 
Employee Database No 
Group Scheduling Yes 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics Yes 
Resource Management No 
Schedule Distribution Yes 
Scheduling Yes 
Shift Scheduling Yes 
Shift Swapping Yes 
Time Clock Yes 
Time Tracking Yes 
Vacation / Leave Tracking Yes 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management Yes 
Quality Management No 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics No 
Surveying No 
Workforce Management Yes 
eLearning No 

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