Textmagic Reviews

Summary: I used TextMagic to text-enable our business landline. Handy to be able to tell people on a mobile phone they can just text a picture to "this number".
I use the TextMagic website to send and receive SMS. Presumably there's other competing services that do the same thing, but TextMagic works very well. It's helpful to be able to look back at previous conversations... The interface is clean and easy to use. I am very happy with TextMagic.
I don't know if it's expensive, really, but I think I get good value for money with TextMagic.

Positive: The ability to send texts from a landline- to be able to type on a full-size keyboard vs a phone.

Negative: Nothing really- it has been a useful tool.

Summary: Would bet better if support was responsive. I’ll even pay a couple bucks a month if needed. Even a response saying “we’re looking into it” would help.

Positive: Email to sms gateway seems reliable and has worked well for us. I hope it continues to be a solid product.

Negative: I contacted support twice in the last 2 weeks, one via website, and one via email. No response.

Summary: Fair/Good.

Currently an integral part of our offering though we would transfer the service to another provider if a favorable pricing structure could be found.

Positive: Overall functionality and design is good and easy to use. We have found it scalable and adaptive to our uses.

Negative: Pricing Pricing Pricing.
Aggressive payment scale often captures payments without consent.

Lack of complaint/STOP review process.
We have lost customers due to erroneous STOP/Cancellation messaging, only to have them come back to resubscribe. We would very much have liked to have had a chance to respond to cancellation requests to ensure that a user understood the process. There is an implication given that we are spamming users and that is neither true or applicable.

Summary: Have been very happy with TextMagic for many years and would have accepted a reasonable price increase to reflect increased running costs. However, Sender ID jumping from zero to £10 a month does make us consider alternative solutions.

Positive: Reliable and low cost for sending SMS.

Negative: Exorbitant price introduced for Sender ID. Cost went from zero to £10 a month.

Summary: Initially a very positive experience and would recommend to others. Now that the pricing structure has changed, no longer recommend. We are a not for profit business and unable to keep using this program.

Positive: Very easy to learn and use. New staff picked it up quickly.
Ability to hold conversation or send a no reply SMS. Was good to have both options.

Negative: Pricing structure.
We used to be able to send an SMS under our dedicated number or via a shared number. The pricing structure changed and we then had to purchase individual numbers for each account which was no longer cost effective. We have now switched providers.