
Intermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.
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Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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AI Answering
AI Answering serves as a round-the-clock AI call center solution tailored for law firms, healthcare providers, home services, and real estate teams. The platform utilizes AI voice agents to handle every incoming call immediately, accurately identify the caller's intent, gather structured information, schedule appointments based on real-time calendar availability, and route or escalate calls according to the predefined rules established by the user.
Each call generates a searchable transcript, an audio recording, an AI-generated summary, and an updated contact record for future reference. A centralized dashboard provides real-time monitoring of call volume, escalation rates, appointments scheduled, and average handling times. Additionally, your team can configure outbound sequences, which the AI will then execute for follow-ups, reminders, and client reactivation efforts.
Role-based access control ensures that specific permissions for viewing, creating, and updating are set for each module. The platform is SOC 2 Type II compliant and adheres to HIPAA standards, with Business Associate Agreements readily available for users. Notably, AI Answering is accessible in both English and Spanish, catering to a diverse clientele and enhancing communication.
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Oravoice
Oravoice – Your 24/7 AI Voice Agents That Capture Every Lead.
Missing a call means losing a valuable chance. With Oravoice, you can utilize lifelike AI voice agents that answer all incoming calls promptly, qualify potential leads, and schedule appointments automatically around the clock, eliminating the need for additional hires.
Having facilitated over 30 million conversations and saved businesses more than 2.5 million hours, Oravoice takes care of the phone interactions so your team can dedicate their efforts to closing sales.
Key Features:
📞 Continuous inbound call management with IVR-style routing
📤 Automated outbound calling with the ability to upload contacts from CSV/Excel
📅 Automatic appointment setups via Calendly & Google Calendar
💬 Automated SMS follow-ups
🎙️ Over 100 natural-sounding voices available in various languages
📊 Comprehensive call transcripts, data capturing, and CRM synchronization
Ideal for various sectors: Clinics, Real Estate, Hospitality, Restaurants, Automotive, E-Commerce, and Sales Teams.
Businesses experience remarkable outcomes, including:
40% quicker response rates, 99.95% accessibility for calls, and absolutely no leads missed. This innovative service not only enhances efficiency but also provides a competitive edge in an increasingly demanding market.
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