Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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Ivinex CRM
Ivinex UUE serves as the crucial connector between our Contact Center and CRM platforms. The implementation of the Ivinex UUE state machine has significantly transformed our business's level of success. By automating routine tasks and various business processes, we have seen a remarkable increase in our key performance indicators. Our agents no longer need to manually initiate emails, texts, or callbacks, allowing us to concentrate more on strategically engaging with our customers. With access to Script Pop technology, agents receive clear and immediate messaging, enhancing their efficiency. Furthermore, real-time access to customer data during calls leads to more productive interactions. This empowers us to provide customers with the most engaging responses and information available. By accumulating insights on customer issues over time, we can resolve their service needs with greater accuracy and efficiency. Our system is now more intelligent than ever, simplifying processes and making them easier to navigate. Our commitment is to equip you and your agents with the most effective tools possible, ensuring a seamless experience for all involved. Ultimately, this innovation enhances both agent satisfaction and customer loyalty.
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Twilio Flex
Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.
Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.
Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
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