Sutherland Translate AI Description
Sutherland Translate AI offers a robust, automated solution for multilingual translation that leverages artificial intelligence to facilitate real-time interactions in over 150 languages, extending its reach to 163 languages and more than 200 regional dialects. This technology empowers organizations to enhance customer satisfaction by allowing non-native language speakers to communicate effectively with clients in their preferred language, all while integrating smoothly with existing contact center platforms and omnichannel customer relationship management systems. With an impressive operational accuracy rate of 90%, it employs culturally-aware regional glossaries to maintain the subtleties of language, thereby elevating both the quality of translation and the comfort of customers. Furthermore, Sutherland Translate AI simplifies operational processes, enabling the swift training of new languages in under three weeks and onboarding new agents in as little as 48 hours, which facilitates rapid scaling of support across different regions. As a result, companies can respond promptly and efficiently to diverse customer needs, fostering a more inclusive service environment.
Sutherland Translate AI Alternatives
Get quality translations for your app, website, game, supporting documentation, and on. Invite your own translation team or work with professional translation agencies within Crowdin.
Features that ensure quality translations and speed up the process
• Glossary – create a list of terms to get consistent translations
• Translation Memory (TM) – no need to translate identical strings
• Screenshots – tag source strings to get context-relevant translations
• Integrations – set up integration with GitHub, Google Play, API, CLI, Android Studio, and on
• QA checks – make sure that all the translations have the same meaning and functions as the source strings
• In-Context – proofreading within the actual web application
• Machine Translations (MT) – pre-translate via translation engine
• Reports – get insights, plan and manage the project
Crowdin supports more than 30 file formats for mobile, software, documents, subtitles, graphics and assets:
.xml, .strings, .json, .html, .xliff, .csv, .php, .resx, .yaml, .xml, .strings and on.
Learn more
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Language I/O
Language I/O simplifies the process for Fortune 500 companies to overcome language obstacles, enabling them to deliver customer support on a global scale. By seamlessly integrating with your CRM, LIO allows English-speaking support agents to interact in real-time with customers across more than 100 different languages through chat, email, and other channels. Our advanced machine translation platform can be set up within hours, ensuring that your unique company terminology is consistently and accurately translated. We pride ourselves on being the central hub for multilingual customer support, making your transition as smooth as possible. You can specify the terminology you want included in your glossary, ensuring that industry-specific language is properly translated every time. There's no need to invest exorbitant amounts or endure lengthy waits to train a neural machine translation engine; our efficient service will have you operational almost instantly. With Language I/O, you can focus on what matters most—providing excellent support to your customers worldwide.
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Alorica ReVoLT
Alorica ReVoLT is an innovative platform that utilizes AI for real-time voice translation, aimed at eliminating language barriers in live customer interactions. It offers bi-directional voice translation, grammar correction, and transcription services in 75 languages and 200 regional dialects, boasting an impressive translation accuracy of over 97%. By incorporating this advanced technology into an easy-to-use desktop application, businesses can provide multilingual support without the requirement for specialized agents fluent in each language. This allows existing agents to communicate in their native language while the AI seamlessly manages translation and accent adaptation. Additionally, ReVoLT features background noise cancellation, enhancing the clarity of conversations, and supports rapid scalability by enabling a single multilingual queue to effectively replace various language-specific teams. The real-time translation capability empowers companies to ensure consistent and empathetic customer experiences on a global scale, thereby lowering operational costs and enhancing resolution metrics. Ultimately, the platform's design not only streamlines communication but also fosters a more inclusive environment for diverse customer bases.
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Integrations
No Integrations at this time
Company Details
Company:
Sutherland
Year Founded:
1986
Headquarters:
United States
Website:
www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Online Support
Sutherland Translate AI Features and Options
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