Sonetel Reviews

Summary: Sonetel services tick all the boxes for us. I would give it 10/10. Great features, some we haven’t even explored yet, such as having the ability to transfer calls among our team and having multiple numbers from other countries.

Positive: We’re based in New Zealand and need to port our US number from Skype (that is to be shutdown). We explored several options and were glad we settled with Sonetel. From the outset, our enquiries were responded to promptly and professionally by Vasundhara, their support engineer. We are really impressed by the service and how smooth the entire process is. Every call is recorded in our account on the web and on the app. Text is delivered via emails. Simply brilliant!!

Negative: The IOS app has some minor issues, but I am sure their engineers will soon iron out.

Summary: We have been using Sonetel's service for many years for different countries and we are very satisfied with it.

Positive: High quality service. Excellent support team that has fast response rate. Multiple countries to choose from.

Negative: There are no general cons that I can point out. In case we have any problems their support team reacts fast.

Summary: I live in Venezuela and I found SONETEL online. I have received their help from the beginning, to obtain the service, during registration, payment and questions regarding use.
Once again I am very grateful to the SONETEL team.

Positive: I live in Barquisimeto, Venezuela and I use the SONETEL virtual line to receive messages from the United States.
It is an economical and efficient plan, they always pay continuous attention to the Client, their Technical and Engineering Support has offered me their help with every question and all of them have been answered in a timely manner.
I am very grateful and highly recommend the use of SONETEL virtual lines, it is a serious, reliable company and provides excellent service.

Negative: So far the service has been excellent, no complaints.

Summary: It's simple and easy to use. The explanations are clear. There may be administrative difficulties due to country-specific regulations. But the support is there in case of difficulty. I unreservedly recommend it.

Positive: Setting up the service is very easy. The instructions are clear. Implementation is quick. The price is very attractive.

Negative: I had to join the support because of an administrative problem. They were very effective

Summary: It is a good experience.
Sonetel help me to start my business in what we know communication. Before Sonetel I had a problem to communicate with my client, but now I am communicating with them easily.

Positive: I liked their availability to help their clients.
They always be here to support the client. And their Platform is easy to use.

Thank you Sonetel for helping me in my business.

Negative: Nothing

Summary: I'm happy with that service!
I will for sure recommend it as it can be a crucial service in some cases and especially when you just want to use occasionally a foreign phone number.
Again, great support!

Positive: I needed a US mobile phone number and got it in no time for an affordable price.
Support was pretty efficient and I could validate my account quickly.

Negative: The application is sometimes slow but that's okay as I do not spend so much time on it.

Summary: Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Positive: Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Negative: Cannot be used as a WhatsApp number but thats fine.

Summary: We have been using Sonetel for about five years for doyuk.de and doyuk.uk, and we are very satisfied. The service is highly reliable, and we fully recommend it.

Sonetel provides very good customer support and high-quality phone calls.

A big thank you to all the team members!

Positive: Sonetel provides very good customer support and high-quality phone calls. The interface is easy to use

Negative: We do not have any negative comments on Sonetel. Thanks.

Summary: My experience using Sonetel number while in US or travelling outside to receive voice call or text messages is very good. Also my interaction with Vasudhara has been really pleasant.

Positive: Vasundhara was very helpful in enabling me to make the required payment to Sonetel to continue to keep my US number active.
The US number is helpful for me to stay connected, specifically getting SMS.

Negative: I am very happy with the service and cannot think of any Cons.

Summary: Very pleased. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient.

Positive: it works! Thats a well beginning. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient. Very pleased.

Negative: That SMS couldn't be received or viewed in the home page.

Summary: I really like Sonetel and recommend it highly to all that are looking for a safe and secure way to connect with customers or potential customers.

Yo to date I have not had any issues with Sonetel and the Support Team (Kudos) great support but most of all issue resolution in a timely manner.

Positive: I like that is it very user friendly and always connects the calls, I don't experience any outages when using Sonetel. I also like that it has a large amount of caller IDs available for USA and that you can forward the calls to your personal cell phone or voicemail.
That is very helpful to ensure customer we are a legit company.

Negative: I would like to have an auto dialer available on Sonetel, you already have the caller IDs that we can use. Voicemail and other great features. Why not have it all?
Sonetel your one stop shop for all your communicational needs.

Summary: It is here to stay that’s clear and has stayed so, we will continue with them for sure!
The fact that I get to have for my team global numbers that it’ll facilitate costumer service in that said country and continent it is unprecedented and give a unparalleled peace of mind to any client / costumer my company has in that location and, it comes without the insane paper trail that you’d need, long lines, documents and contracts individually you’d need country by country and A MUST residence and / or office!

Positive: We have used this service at a global scale for over half a decade and grew along with them and their updates and diversity in services!

Saved us headache & wasted fees over the years.

Negative: Perhaps a REVOLUT and Apple Pay option but, that it’ll mean more fees on our part so, maybe not. Apple charges 30% for apps so...

Summary: One of the biggest challenges for a starting business is to be recognized, Sonetel allow us to have an international US number that can be used for all the business needs, even WhatsApp, because Sonetel is able to receive SMS with confirmation codes. Their customer support is always willing to help. Very affordable and convenient service, they also have their own web application and mobile application.

Positive: - Easy to access
- Affordable
- Convenient dashboard
- Multiple payment models, like prepaid account
- Customer support

Negative: - New features development speed
- No way to manually add contacts or import them from other apps

Summary: We had about 4 to 5 contacts with the Sonetel service desk since the last years: always helped with professional excellence.

It look like .... they know you : The personal approach gives a "customer feeling "

Positive: The service desk provided the perfect information at first glance; whilst they understood the issue immediately.

Negative: The are NO cons or questions raised : straightforward solution, Right to the point.

Summary: Affordable pricing, good VoIP quality, and helpful features. Great for small businesses.. I have so far enjoyed using it.

Positive: Pricing is okay
The app is supported on web and android
The UI can be more intuitive
Good VOIP Quality
Good for small agency

Negative: The UI can be more intuitive
Can include debit card as a payment option.