
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
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Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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ThriveDesk
ThriveDesk is an innovative helpdesk platform powered by artificial intelligence, aimed at optimizing customer support and elevating user satisfaction. Featuring a user-friendly interface and sophisticated automation capabilities, ThriveDesk makes it easier to handle customer inquiries, enhance response times, and increase overall efficiency in workflow. This versatile tool is suited for organizations of varying sizes, utilizing state-of-the-art technology to promote seamless communication and effective support. Step into the next generation of customer service with ThriveDesk, where productivity aligns with quality. Additionally, our AI agent, NEO, goes above and beyond to address customer concerns in the absence of staff, assisting in drafting ticket responses, creating knowledge base articles, and much more, ensuring comprehensive support at all times.
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QuantumDesk
QuantumDesk is a cutting-edge customer service platform designed specifically for today's support teams, incorporating AI capabilities throughout all of its tiers rather than as an additional feature like traditional help desk systems. This innovative platform consolidates customer interactions from various channels such as email, live chat, WhatsApp, social media, and APIs into a single, streamlined workspace. Quantum AI enhances this experience by automatically organizing and prioritizing incoming tickets based on urgency, sentiment, intent, and channel, allowing agents to concentrate on the most critical tasks at hand.
Central to the platform’s functionality is Quantum AI, which offers valuable support to customers, agents, and administrators alike. Customers benefit from immediate responses to frequent inquiries regarding order statuses, refunds, and account assistance. Agents are empowered with AI tools that help them draft replies, summarize previous interactions, modify tone, and determine the best next steps for each conversation. Administrators, on the other hand, are provided with insights into ticket patterns, AI-driven resolution statistics, and overall support performance, enabling them to make data-informed decisions to enhance service quality. The integration of these features makes QuantumDesk an indispensable asset for any modern support team aiming to improve their efficiency and responsiveness.
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