Alternatives to ServiceNow Digital End-User Experience

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

Cisco ThousandEyes is an innovative platform for network intelligence that equips organizations with profound insights into digital interactions across various environments, including the internet, cloud, and enterprise networks. Utilizing sophisticated monitoring and analytics capabilities, ThousandEyes enables businesses to identify, troubleshoot, and rectify performance challenges that affect essential applications, websites, and services. Its extensive array of tools delivers valuable information regarding network performance, application delivery, and user engagement, allowing organizations to maintain uninterrupted connectivity and enhance user experiences. This platform is widely embraced by Fortune 500 companies and SaaS providers alike, establishing itself as a reliable solution for navigating the intricacies of contemporary hybrid and multi-cloud landscapes. Additionally, ThousandEyes empowers IT teams by equipping them with the tools needed to proactively manage, optimize, and refine their digital infrastructures for improved operational efficiency.

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

ServiceNow Cloud Observability provides real-time visibility and monitoring of cloud infrastructure, applications and services. It allows organizations to identify and resolve performance problems by integrating data from different cloud environments into a single dashboard. ServiceNow Cloud Observability's advanced analytics and alerting features help IT and DevOps departments detect anomalies, troubleshoot issues, and ensure optimal performance. The platform supports AI-driven insights and automation, allowing teams the ability to respond quickly to incidents. Overall, the platform improves operational efficiency while ensuring a seamless user-experience across cloud environments.

An AI-driven platform designed to integrate security and networking seamlessly. Boost the efficiency of threat detection and response with AI-enhanced data protection that significantly reduces the likelihood of human error. Elevate the experience for users and applications, while also enhancing overall performance and dependability through an AI-optimized network. Decrease total cost of ownership by simplifying infrastructure with a cohesive platform that minimizes the chaos of multiple point products, fragmented operations, and intricate lifecycle management. VersaONE ensures uninterrupted connectivity and consolidated security for users, devices, offices, branches, and edge sites. It provides secure access to all workloads, applications, and cloud services from one unified platform, guaranteeing that data and resources remain both accessible and protected across any network type, be it WAN, LAN, wireless, cellular, or satellite. This comprehensive platform strategy not only streamlines network management and lowers complexity but also fortifies security, effectively addressing the challenges presented by contemporary IT infrastructures. Additionally, the integration of AI empowers organizations to stay ahead of potential threats while optimizing their operational efficiencies.

Introducing a remote access solution that uniquely integrates patented technologies designed to stabilize and optimize the network, tailored specifically for mobile and remote employees. This innovative approach provides a smarter method for ensuring secure remote access, shielding users from hazardous content while safeguarding enterprise resources against unauthorized access. Gain valuable insights into remote workers through real-time dashboards that visualize key metrics. Diagnose potential issues, uncover opportunities, and implement changes that enhance the employee experience. As your workforce becomes increasingly dispersed, depending on cloud services to perform tasks from any location, it is vital to have security solutions that adapt to this evolving landscape. Embrace a zero-trust framework at the edge without compromising on current operational needs. Experience a seamless integration of the best attributes of VPN and ZTNA in a singular platform. Regardless of the operating systems or devices in use within your environment, and whether your approach leans more towards on-premise or cloud solutions, you can deploy the system in a manner that perfectly aligns with your specific requirements. This ensures that your organization stays ahead in a rapidly changing digital world.

TeamViewer DEX helps organizations create frustration-free digital experiences by identifying IT issues early and resolving them before users even notice. Its always-on analytics track performance across devices, applications, networks, and user behaviors to pinpoint bottlenecks in real time. IT teams can automate quick fixes, streamline workflows, and focus on strategic initiatives instead of reacting to endless tickets. Employees benefit from fewer disruptions, faster response times, and better support—whether in the office or working remotely. With improved patch success rates, lower incident volume, and early detection of anomalies, organizations strengthen their security posture. DEX also scales seamlessly, allowing IT teams to manage thousands of endpoints without additional strain. Businesses using TeamViewer DEX reduce IT costs, shorten resolution times, and achieve measurable productivity gains. The result is a reliable, efficient, and experience-centric IT environment.

Monitor and manage the Digital Employee Experience. IT can improve technology's ability engage, empower, and delight employees at work by keeping an eye on the digital employee experience. Your next move is crucial when IT is under pressure to make everything work. Get all the real-time information you need to prevent disruptions from happening. Cloud-native platform to manage digital employee experience. Nexthink Experience helps you identify and solve problems, automates responses and continuously improves employee experience.

The Riverbed Aternity platform harnesses the power of AI-driven analytics and self-healing mechanisms to enhance both employee efficiency and customer satisfaction while enabling swift market entry with high-quality applications, reducing IT operational expenses, and managing the complexities of IT transformation. By providing AI-powered insights derived from authentic end-user experience data and precise telemetry across various endpoints, applications, infrastructure, and networks, Riverbed Aternity equips Digital Workplace teams with essential tools such as DXI for benchmarking, an Intelligent Service Desk, and AI-enhanced troubleshooting. These features facilitate ongoing service enhancement and proactive incident prevention throughout the organization. Explore how Aternity can empower enterprises to achieve comprehensive visibility across their environments, lower IT asset expenditures, promote sustainable IT practices, and elevate the satisfaction of both employees and customers, ultimately driving organizational success.

The Goliath Performance Monitor, equipped with advanced intelligence and automation, empowers IT professionals to predict, address, and document issues related to end-user experiences, no matter the location of IT workloads or users. It zeroes in on the three primary factors that typically trigger support tickets: initiating a logon, the logon procedure itself, and performance during sessions. This innovative technology aims to provide proactive alerts for potential end-user experience challenges before they arise, and if they do occur, it equips you with the necessary data for swift troubleshooting. Furthermore, it generates objective evidence through reports and historical metrics, ensuring there is tangible proof to substantiate corrective measures aimed at averting future complications. The Goliath Performance Monitor offers extensive and detailed visibility, enabling effective troubleshooting of VDI environments with the most thorough performance data at your disposal. Consequently, support teams and administrators can swiftly pinpoint the exact location of issues within the delivery infrastructure, thereby enhancing overall operational efficiency. This comprehensive approach not only resolves current challenges but also helps in fine-tuning systems for future stability.

Analyze, optimize and monitor the digital employee experience from VDI, applications, to physical endpoints. ControlUp Edge DX gives IT teams visibility and control over employees' endpoint devices. This allows them to collect any device metric that can be used to troubleshoot or remediate any digital experience issues. ControlUp Insights stores up to one year's worth of EUC environment data. This allows your team to see trends and provide a better digital experience for the future. ControlUp Scoutbees acts as an early warning system to detect problems with enterprise resources. It allows you to quickly identify problems and address them before they impact user productivity. You can also use it to power your work from anywhere.

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

Take advantage of a streamlined digital experience management solution that seamlessly integrates with Prisma SASE, which includes GlobalProtect, Prisma Access, and Prisma SD-WAN, to enhance user experiences without the hassle of installing extra software or hardware. In today's work environment, where employees may operate from the office, home, or a mix of both, IT teams must swiftly identify insights and address issues across the entire service delivery pathway to prevent any disruptions to business operations. Utilizing ADEM alongside SASE, you can easily access answers to any performance inquiries concerning any user with just a few clicks. This solution enables you to pinpoint critical incidents and identify root causes by leveraging comprehensive experience insights. With performance metrics that are correlated across all endpoints, networks, and applications, you gain complete visibility necessary for effective experience management. This holistic approach not only simplifies troubleshooting but also empowers IT teams to maintain optimal performance across diverse user scenarios.

Enabling the world’s largest enterprises to oversee and safeguard their essential networks is our mission. Our innovative data model facilitates the rapid collection of new, on-the-spot data within mere seconds, empowering customers, partners, and Tanium to swiftly enhance functionalities on this adaptable platform. With our patented architecture, we can gather and disseminate data to millions of endpoints in a matter of seconds, all without the need for extensive infrastructure. This approach allows for informed decision-making directly at the data generation source: the endpoint itself. Our agent is designed to utilize minimal resources and bandwidth, easily fitting onto the firmware of even the smallest chips. You can broaden your capabilities without increasing Tanium’s operational footprint. We believe that the most effective way for our clients to grasp the full scope of our services is through a live demonstration of our platform in action. Orion Hindawi, the co-founder and CEO of Tanium, will lead you through an interactive keyboard tutorial to showcase the functionality of Tanium and the strength of the platform, enabling you to locate every IT asset you possess in real-time. This hands-on experience illustrates the practical benefits of our technology, ensuring that users can make the most of their IT management strategies.

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

Workelevate is a decentralized exchange (DEX) platform designed to enhance the employee experience by addressing IT, HR, and Field Operations concerns. It effectively automates the response process for IT support inquiries through advanced tools like a Self-Servicing Conversational AI Chatbot, a Self-Healing Agent, and a comprehensive admin console. Our DEX platform can easily integrate with various IT Service Management systems such as ServiceNow, BMC, Zoho Desk, and Symphony Summit, as well as custom ITSM solutions. Additionally, it connects with HR Management Systems like Darwin Box, Ramco, SAP SuccessFactors, and People Strong, facilitating a seamless user experience. The conversational chatbot is also compatible with popular platforms like Google Workspace, Microsoft Teams, Slack, WhatsApp, and major web browsers. For larger enterprises that require onsite assistance, we offer customizable services that encompass Conversational AI, Remote Support, and Onsite Support tailored to the client's specific needs. Meanwhile, smaller businesses can benefit from our extensive 25+ years of experience in end-user management, ensuring they receive the support necessary to enhance their operational efficiency. This dual approach allows us to cater to a wide range of organizational requirements, ensuring that every client, regardless of size, can elevate their employee experience effectively.

Centreon is a global provider for business-aware IT monitoring to ensure high performance and continuous operations. The company's AIOps-ready platform, which is holistic and ready for use in today's complex hybrid cloud infrastructures, is designed to meet the needs of these distributed clouds. Centreon monitors all aspects of the IT Infrastructure, from Cloud-to Edge for a clear and comprehensive view. Centreon eliminates blind spots by monitoring all equipment, middleware, and applications that are part modern IT workflows. This includes legacy assets on-premise, private and public clouds, and all the way to edge of the network where smart devices and customers come together to create business value. Centreon is always up-to-date and can support even the most dynamic environments. It has auto-discovery capabilities that allow it to keep track of Software Defined Network (SDN), AWS or Azure cloud assets and Wi-Fi access points, as well as any other component of today’s agile IT infrastructure.

Ivanti Neurons for Digital Experience empowers IT, security, and service desk teams to monitor, evaluate, and enhance the digital experience of employees in real-time by consolidating data on usage, performance, and security from various devices and applications. It gathers contextual feedback through interactive automation bots, allowing for the assessment and tracking of experiences over time, which helps predict potential declines in productivity. The platform actively identifies possible IT and security concerns, suggests corrective measures, and utilizes self-healing automation to address issues before they negatively affect users. Built upon a rapidly deployable cloud infrastructure, it seamlessly integrates with both Ivanti and third-party ecosystems, facilitating device and application discovery, comprehensive monitoring, synthetic testing of SaaS applications, and gathering insights through qualitative Voice of the Employee (VoE) surveys. A consolidated dashboard provides detailed DEX scoring at the device and user levels, as well as across the entire organization, enhanced by application insights, predictive analytics, and an extensive library of bots for automation. This comprehensive approach not only streamlines the user experience but also significantly enhances overall productivity within the workplace.

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Efficiently and securely manage and deliver any application across various devices using Workspace ONE, an intelligent digital workspace platform. This comprehensive solution combines access control, application management, and multi-platform endpoint management into a unified platform, available as both a cloud-based service and an on-premises option. It enhances employee engagement and productivity by providing a tailored experience, allowing immediate access to any application on any device from the very first day. Adopt a single, cloud-driven solution for unified endpoint management that caters to every device and use case, promoting a seamless operational flow. By eliminating silos, organizations can streamline the management of all device and application types, resulting in faster processes with fewer individual solutions while expanding capabilities. Additionally, ensure the security of devices, users, and data through conditional access, automated patch management, and configuration policies, all aimed at establishing a robust Zero Trust security framework. This holistic approach not only fortifies security but also enhances organizational efficiency.

ServiceNow HR Service Delivery (HRSD) provides enterprises with a powerful, AI-enabled platform to transform employee support and workforce management. By consolidating HR services into a single employee portal, HRSD eliminates inefficiencies caused by scattered tools and manual processes. Employees can access resources, request help, and track their needs in real time through web, mobile, or virtual agent channels. With generative AI and automation built directly into the platform, HRSD can resolve routine inquiries instantly while escalating more complex issues to human agents when needed. Advanced tools like Employee Journey Management, Case & Knowledge Management, and Issue Auto Resolution support seamless workflows that adapt to changing employee needs. HR teams benefit from a dedicated agent workspace that centralizes data, tasks, and insights to resolve cases faster. Integration with the broader ServiceNow AI Platform ensures that HRSD connects with enterprise-wide processes, driving consistent and scalable employee experiences. Designed to enhance both productivity and employee satisfaction, ServiceNow HRSD helps organizations increase engagement while reducing costs and support overhead.

• Simplified access: Centralised access to all apps, documents, and information you need. Easily connect legacy systems with the cloud, and increase user productivity, regardless of time or location. With a range of tools such as Citrix, ClientlessRDP, Azure Virtual Desktop, Fileserver, VMware, and Liquit, we offer flexibility and efficiency without compromising security. • Simplified communication: Benefit from various functionalities, such as The Hub, SharePoint and Viva Engage integrations, an Address Book Centre, and other intranet functionalities. This wide range of possibilities strengthens the bond between employees and promotes effective information sharing and collaboration. • Simplified workflows: Streamline processes by providing approvals and updates in a single overview. Utilise the Smart Global Search feature for efficient searches, and leverage Open API's to seamlessly connect all your apps to a unified interface, enhancing productivity and connectivity. We connect with TOPdesk, OpenIMS, Egnyte, and many other integrations to simplify information flows, and increase employee efficiency.

In the era of technology, the concept of a "Workplace" has evolved from a physical office where staff engage with corporate tools and data for set hours. The interconnectedness of today's world allows employees and businesses to exchange knowledge and collaborate beyond traditional boundaries, facilitated by innovative communication methods. As a result, modern workplaces are experiencing a significant transformation. The conventional management model, which focused heavily on devices, limited employee productivity to company-issued PCs that were tightly controlled by the IT department, creating a restrictive and inflexible environment. To address this shift, Pivot Technology Services has introduced a Workplace Experience transformation framework designed to foster a user-centric atmosphere. This framework assists organizations in moving away from a device-centric approach toward a more user-focused support system, utilizing tailored services and data analytics to enhance the overall employee experience. By prioritizing the needs and preferences of users, organizations can adapt to the changing landscape and cultivate a more dynamic and engaged workforce.

Jint (formerly known as Mozzaik) redefines the digital workplace experience by turning Microsoft 365 into a fully connected, AI-powered intranet that boosts communication, engagement, and operational efficiency. Designed for companies that want simplicity without compromise, Jint delivers a personalized, engaging, and scalable intranet that integrates effortlessly with existing Microsoft tools. It enhances SharePoint with advanced components—such as interactive image maps, rich employee directories, social network walls, and built-in newsletter creation—making it feel more like a modern digital hub than a static portal. Its AI-driven engine, Jint Genius, personalizes content and tools for each user, ensuring relevance and faster access to resources. Jint supports internal communications, knowledge sharing, and team collaboration in one secure environment that IT leaders trust. Its intuitive design guarantees rapid adoption, reducing change resistance and improving employee alignment. With more than 620 five-star reviews and over 1 million daily users, Jint helps global organizations reconnect their people to purpose. In short, it’s the smart intranet for modern, people-centered companies.

Spend more time creating great software than fighting it. Raygun, a cloud-based platform, provides error, crash and performance monitoring for web and mobile apps. Raygun's powerful suite allows teams to have complete visibility into issues their users face, and can provide code-level details into the root causes. Raygun's products cover three main areas: APM, Crash Reporting and Real User Monitoring. They are all fully integrated to each other to provide powerful insights unlike anything your team has ever experienced. Raygun allows you to see how your users actually use your software. You can quickly detect, diagnose, and fix performance issues faster.

By actively gathering feedback from end users, you can cut through the noise to focus on what really matters. The data you need for making the best decisions comes from the unbiased feedback of thousands of users. ML-powered analytics identify the most important end user concerns, so you can focus your efforts on delivering maximum value. AI summarizes verbatim feedback so that every member of your staff has the evidence needed. IT user experience is measured using a standard and objective metric. Comprehensive view of IT services. Evidence to support or refute assumptions. Instantaneous view of where you can invest to maximize your return. Clear breakdown by location, service, and business unit. Data to help you build your business case, and to inform vendor negotiations. Each leader has detailed data for their area. The team will trust objective and actionable data. Predictive insights to help you stay ahead of potential problems.

By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.

OCI Application Performance Monitoring (APM) offers comprehensive insights into application performance, allowing DevOps teams to swiftly identify and resolve issues to maintain a reliable service. Businesses rely heavily on their applications to facilitate essential operations and must take proactive measures to guarantee that their online clientele can access information and conduct transactions efficiently. With the implementation of APM, organizations have successfully minimized performance-related issues by 90%, achieving this with reduced effort and expense. APM serves as a powerful distributed tracing system that operates as a service, enabling DevOps personnel to monitor every single transaction step—eliminating any need for sampling or aggregation—across both new and existing applications hosted on OCI, on-premises, or in various public cloud environments. This service effectively supports both microservices-oriented applications and traditional multi-tier legacy systems, ensuring a wide range of applications can benefit from enhanced performance insights. By adopting APM, organizations can significantly improve their operational efficiency and customer satisfaction.

Challenges faced by end-users can significantly hinder productivity and lead to operational bottlenecks. Knoa UEM effectively enhances productivity by minimizing end-user mistakes by as much as 50%. The financial impact of software inefficiencies and suboptimal processes can drain businesses of billions, resulting in hundreds of millions of wasted hours. By addressing user issues, Knoa UEM can recover up to 90% of these lost hours. Companies that invest in Knoa UEM may experience a reduction of up to 70% in support calls, alongside decreased response times and training expenses. This investment not only accelerates business functions and fosters change, but also mitigates technology-related risks. It allows organizations to accurately identify compliance and security weaknesses, which is essential in today’s digital landscape. Furthermore, it provides insights into which processes are most suitable for robotic process automation (RPA) and indicates where user analytics should be deployed effectively. Enhancing employee engagement and adoption throughout the migration to cloud-based applications is crucial. Additionally, monitoring task execution within enterprise applications can significantly contribute to strategic digital transformation efforts, ensuring a smooth transition and improved overall performance.

ProfileUnity allows policy, profile, and security management. This allows portability across all Windows OS workspaces, as well as physical, RDS virtual, and cloud. FlexApp Layering allows you to instantly download applications at boot, logon, or on-demand using its exclusive PackageOnce and FastPackaging features. Stratusphere UX offers detailed metrics to help you design the best hybrid workspace and infrastructure, as well as quick diagnostics and troubleshooting. ServiceNow now has the Stratusphere Base Integration Kit, which integrates rich UX data directly to ServiceNow. It is more important than ever to work from home. Follow these steps to launch your product. Stratusphere UX data and Microsoft PowerBI visualization are powerful combinations. Liquidware experts can help you save thousands on hardware and software, while increasing efficiency.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

Cutting the time required for ServiceNow upgrades by 50% is achievable with DotWalk's AI-driven solutions that handle tasks better suited for automation. No other provider addresses the challenges of lengthy ServiceNow upgrade testing quite like DotWalk. Established by experts in ServiceNow and Automated Testing Framework (ATF), DotWalk aims to eliminate the difficulties associated with complex upgrades. Their unique AI-powered solutions operate seamlessly within ServiceNow, allowing businesses to concentrate on their core priorities while automating what should not be left to human effort. With a wealth of experience in the ServiceNow landscape, the DotWalk team collaborates with large enterprises to streamline labor-intensive upgrades, cut costs, and allocate more time to critical business projects. As companies implementing ServiceNow increasingly turn to automated testing, they enhance the efficiency of their upgrade and update set processes, ultimately paving the way for smoother transitions and better outcomes. The commitment to innovation and excellence positions DotWalk as a leader in the realm of ServiceNow upgrades.

MIVU’s network monitoring services deliver instantaneous statistical insights into performance challenges, ensuring the seamless and dependable operation of your network. By providing a thorough understanding of bandwidth usage, traffic patterns, and device health, MIVU empowers IT teams to swiftly identify and address potential issues that could lead to major interruptions, while also supporting prompt corrective measures. This proactive approach not only enhances system dependability by resolving issues before they escalate but also optimizes resource allocation and bolsters network security. Moreover, the advanced monitoring tools offered by MIVU enable organizations to effectively manage potential performance slowdowns, thereby sustaining uninterrupted and efficient business operations. As a result, businesses can focus on growth and innovation, knowing their network is in capable hands.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Experience lightning-fast monitoring of all your WAN connections with LinkEye, a cloud-based platform for WAN observability and AIOps. With a vast network of hundreds of Points of Presence (PoPs) worldwide, LinkEye enhances network operations by delivering real-time insights, automated troubleshooting, and in-depth analytics tailored for wide-area networks. This advanced system allows organizations to swiftly oversee their WAN circuits, ensuring robust performance through its global coverage. Additionally, LinkEye's Digital Experience Monitoring (DeX) serves to identify potential issues before they affect end-users, thus maintaining optimal application performance. The LinkEye Co-pilot feature can completely automate the troubleshooting process, significantly reducing the fault response time from 30 minutes down to just 30 seconds. By utilizing DeX, you can effectively detect issues before they disrupt user experience, as even a faulty last-mile fiber can lead to WAN circuit instability and degrade application interactions. LinkEye empowers users to proactively identify and resolve such issues, ensuring a seamless network experience for all. With its comprehensive approach, LinkEye not only enhances operational efficiency but also strengthens user satisfaction across the board.

Oversee the complete employee experience seamlessly from start to finish. Instantly connect to all your cloud tools, applications, and resources. Monitor return on investment and engagement levels with up-to-the-minute analytics. Initiate the process swiftly without needing any technical or design skills. Draw in, motivate, and keep talent with the leading employee experience platform available today. This is a redefined digital employee experience. As the workplace evolves, so do the requirements of your workforce. Enhance ROI across your workplace tools while optimizing existing investments using real-time data insights. Foster talent retention by providing memorable initial experiences through easy-to-navigate personalized content. Traditional intranets tend to be cumbersome, outdated, and unengaging, leading to low interaction rates and high turnover. In contrast, HulerHub presents a modern solution. It is an employee experience platform designed to elevate the employment journey through tailored digital interactions that cater to each individual's needs and preferences.

Ensure a smooth transition back to the office for all by utilizing the ServiceNow® Safe Workplace suite, which is currently available for implementation. This suite streamlines the intricate workflows associated with returning to the workplace, providing useful applications and a dashboard that assists in managing the vital services and needs necessary for a successful reopening. Leveraging the capabilities of the Now Platform®, these apps are purpose-built to facilitate preparedness for both employees and the workplace itself. Among its features, the suite includes data-driven contact tracing to effectively identify and mitigate exposure risks among staff. Additionally, it enables the design of safe return protocols, encompassing social distancing layouts, automated disinfection tasks, and options for self-service bookings. By employing this comprehensive solution, organizations can evaluate their readiness for resuming operations while addressing any safety concerns raised by employees. Furthermore, it also allows for the verification of compliance with workplace entry requirements through either on-site screenings or mobile self-service options, ensuring a secure environment for everyone.

appNeura’s offerings deliver real-time actionable insights regarding the quality of service for applications to businesses. This functionality enables Developers, IT/Ops Managers, and Product Owners to swiftly implement corrective measures aimed at enhancing application performance and scalability. In its report on Innovation Insight for Digital Experience Monitoring, Gartner highlighted the importance of investing in ‘DEM’ to avoid becoming obsolete, as IT leaders who neglect this area may find their skills and tools inadequate in the face of increasing operational complexity and the heightened need for proactive, personalized, and adaptive services. Furthermore, gaining improved visibility into both overburdened and underutilized staff promotes greater accountability and transparency among employees, while also allowing for the effective management of remote workers without compromising any private information. As enterprises navigate these challenges, adopting such insights becomes crucial for maintaining a competitive edge.

Experience award-winning monitoring and reporting software that combines simplicity with essential analytics. Enow delivers real-time monitoring solutions tailored for your on-premise infrastructure. By tracking application-specific metrics on your servers, you gain comprehensive visibility and control down to the smallest detail. For businesses employing hybrid models or operating fully in the cloud, Enow facilitates straightforward dashboards that provide quick insights as well as detailed reports for thorough analysis. Utilizing synthetic transactions, Enow streamlines the process of ensuring a consistent and smooth end-user experience for Exchange on-premises (including Autodiscover, EWS, and MAPI), ADFS, Office 365, and Exchange Online. Our software automatically evaluates the critical functionalities that impact user satisfaction, allowing you to detect potential issues before they escalate into outages. With over 700 insightful reports available, you can analyze usage trends and strategically prepare for future demands, ensuring your organization remains ahead of the curve. By leveraging this extensive data, your business can make informed decisions that drive efficiency and improve overall performance.

Evaluating app performance through distributed testing is essential for understanding the effects of cutting-edge technologies such as 5G, edge computing, and content delivery networks (CDNs), which are vital for enhancing user satisfaction. Our platform is specifically designed to offer a distributed digital measurement framework for both wireless and wireline networks, including cloud services and CDNs. Inadequately performing applications can result in significant declines in user engagement and revenue, highlighting the importance of pre-launch testing and ongoing, experience-centric monitoring. Our solution enables automated functional testing and user experience evaluations that are non-intrusive, facilitating the release of flawless applications and an improved experience within the app. As enterprises transition to cloud-based Software as a Service (SaaS) applications and embrace remote work, they face new challenges in maintaining smooth connectivity and optimal app performance for their workforce. Moreover, our platform allows for synthetic monitoring of app performance across various locations without requiring any SDK integration or modifications to existing code, ensuring comprehensive oversight of user experience across diverse environments.

Ivanti delivers a suite of integrated IT management products that help organizations automate workflows, enhance security, and improve employee satisfaction. Their Unified Endpoint Management platform offers centralized, easy-to-use controls to manage devices and ensure consistent policy enforcement across any location. Enterprise Service Management provides deeper visibility into IT processes, helping reduce disruptions and increase efficiency. Ivanti’s network security solutions enable secure access from anywhere, while their exposure management tools help identify and prioritize cybersecurity risks. Serving more than 34,000 global customers like GNC Holdings and Weber, Ivanti is committed to supporting modern, flexible workforces. The company also conducts original research on IT trends, cybersecurity, and digital employee experience to guide innovation. Ivanti’s customer advocacy programs highlight the value of strong partnerships and dedicated support. Their offerings empower businesses to manage technology proactively and securely at scale.

Discovering how your teams interact with their digital workplace has never been faster, easier, or more precise. By utilizing DEX Insight’s application usage analytics, you can pinpoint where your teams allocate their time, allowing you to discern which tools add real value and which do not. Gather employee sentiment while they engage with any internal or licensed software application, enabling informed, data-driven decisions regarding the tools you employ in your technology ecosystem. Installation of DEX Insight on your employees' devices and browsers takes only a few minutes and runs seamlessly in the background. Before long, you will gain insights into usage patterns, employee sentiment, and the effectiveness of any tool within your organization’s tech stack. As software becomes integral to our work, many digital transformation initiatives lead to inflated tech budgets, excessive waste, and employees feeling overwhelmed by an abundance of tools. Our mission is to enhance the relationship teams have with their technology, fostering a more satisfied and efficient workforce while reducing unnecessary expenditures. Ultimately, by prioritizing user experience, we can create a work environment where technology empowers rather than hinders productivity.

ServiceNow® Problem Management streamlines the process of restoring services, often enabling the prevention of future issues altogether. By utilizing a systematic workflow that identifies root causes and resolves problems, ServiceNow allows organizations to eradicate recurring incidents and lessen the effects of unforeseen disruptions. Through automated workflows, problem managers can conveniently document both workarounds and solutions, allowing IT teams to concentrate on their tasks and enhance productivity. With a unified perspective on incidents and related changes, IT professionals can provide quicker responses and effective resolutions. Accelerate the resolution process, reduce interruptions, and lessen the consequences by disseminating solutions and workarounds. Identify and tackle potential points of failure while assessing the impact of issues all in a single platform. By equipping IT with the tools to tackle problems at their origin, the likelihood of future disruptions from repeated incidents is significantly diminished. Furthermore, sharing updates with service subscribers fosters greater transparency and facilitates more effective collaboration among teams. As a result, organizations can work more cohesively and efficiently to improve overall service quality.