Samantha Description

The System Asset Management System™ serves as a Configuration Management Database (CMDB) specifically designed for mid-market businesses. It includes Process Workflow modules that cover various areas such as Configuration Management, Change Management, Incident Management, Financial Management, Problem Management, Service Level Management, Release Management, Service Catalog, Document Management, Application Dependency Mapping, Availability Management, Project & Time Management, Controls, and Business Alignment. For convenience, we refer to our product as Samantha™. Samantha™ is strategically developed to fulfill the 1) business requirements, 2) financial constraints, and 3) resource availability of mid-market organizations. By choosing Samantha™, you can save costs—there’s no need to overhaul your Help Desk unless you wish to do so. Samantha™ is designed to enhance your current Service/Help Desk solution, such as Footprints, HEAT, TrackIT, Remedy, or ServiceNow, while also preserving your investments in Event Management tools like SolarWinds, What's Up Gold, Nagios, Microsoft Service Center, and Big Brother. This dual compatibility ensures that your organization can maximize existing resources while improving overall service management efficiency.

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Company Details

Company:
Net Watch Solutions
Year Founded:
2002
Headquarters:
United States
Website:
netwatchsolutions.com/samantha.html

Media

Samantha Screenshot 1
Samantha Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Samantha Features and Options

IT Asset Management Software

Configuration Management
Contract/License Management
Inventory Management
Supplier Management

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