Reviato Description

Reviato is a software solution tailored for the hospitality sector, specializing in review analytics for establishments such as restaurants, cafés, boutique hotels, and guesthouses. This platform aggregates guest feedback from prominent sources like Google, TripAdvisor, Booking.com, Airbnb, and Facebook into a single dashboard, effectively pinpointing sentiment trends, common themes, and critical issues that need attention. By utilizing Reviato, teams can gain insights into what guests consistently admire or criticize, saving them the time of sifting through every individual review. As a result, businesses can focus more on enhancing guest experiences based on actionable data rather than wading through a sea of feedback.

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Reviews - 1 Verified Review

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Company Details

Company:
EthosLink
Website:
www.reviato.com
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Product Details

Platforms
Web-Based
Customer Support
Online Support

Reviato User Reviews

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  • Name: Maria S.
    Job Title: General Manager and Owner
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Complete feedback solution

    Date: Sep 16 2026

    Summary: We run a hotel and needed a clearer way to hear guest issues before they turned into public reviews. Reviato gives us a private QR / link path after stay so guests can tell us first, and we get low-rating alerts while the stay is still fresh enough to recover. On the public side, we read Google, Tripadvisor, Booking.com signals in one place with aspect and sentiment themes, which beats jumping between tabs. Favourite parts for us are It is still another tool to check, and connecting every source takes a bit of setup, but the private-first loop matches how our managers actually work. I would recommend it to other hoteliers who want ops-ready feedback rather than vanity dashboards.

    Positive: The appraisals inbox, recovery follow-up when guests consent, and spotting repeated themes (cleanliness, staff, speed) instead of reacting to one-off noise.
    Also we love we can collect customer private details so we can stay in touch and develop campains on top of that.

    Negative: I wish the interface allow to change the language to spanish.

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