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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Logging in Date: Jul 20 2021
Summary: Once customer service was notified. They did all the work! It looks simple to use now that it is installed in my phone.
Positive: I had trouble at first, as I am new to this app. I emailed Sherman at customer service and he assisted me in every way. I was able to get the tag number, log in and see my children. It looks very simple now that he fixed the program for me.
Negative: Need a tag number to log in and the school forgot to mention or give it out.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Simple and easy Date: Jul 20 2021
Summary: Would love to see this app used at son's current school. Much more easier to use and understand. Looks like there are hidden functions the school would benefit from as well. Summer camp drop off and pick up was easy and stress free!
Positive: Really easy to use for summer camp and complete the daily COVID screening.
Simple enough to announce ready for pick up with the click of a button.Negative: Parent email didn't auto connect to child's profile.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great Product! Date: Jul 19 2021
Summary: Great app and allows for added security of knowing who is picking up your child. I really think this product is very good.
Positive: Easy to use app and friendly customer service. I really like the security and ability to delegate to persons you wish to allow to pick up your child. Very good coordination with the school to ensure only authorized persons can be added the he account.
Negative: More than 2 parents should be allowed access to delegate.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Easy check in, simple interface Date: Jul 18 2021
Summary: I like the simple, direct and ease of use for completing the check in for my children before school drop off.
Positive: I like the simple, direct and ease of use for completing the check in for my children before school drop off.
Negative: Nothing. The app works great, I can’t think of any improvements.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Outstanding Customer Service Date: Jul 07 2021
Summary: Marshall responded to my request expeditiously and provided a thorough, detailed response that enabled me to ensure my husband was added and that I understood how to delegate to others when necessary. Great customer service is hard to come by but the responsiveness and attention to to detail was exceptional and greatly appreciated.
Positive: The App is easy to navigate and I received the support and assistance necessary to complete the tasks.
Negative: I do not have anything bad to mention. I am a satisfied user that highly recommends this product.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
PikMyKid App Convenience Date: Jul 02 2021
Summary: It is the way of the future… No contact pick up… No wait time, little to no exposure to weather and safety.
Positive: Using the App prevents waiting time… My son is conveniently waiting to be picked up… No need for needless interaction.
Negative: Had to replace phone number so App had to be recalibrated to work… Assistance was prompt and effective.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
InApp Support: Change child information - St Hugh Catholic School Date: Jun 24 2021
Summary: Expedite, knowledgeable and courteous services, the support team stated that Schools are currently working on updating their students records before the upcoming school year. Once the schools have completed this process it will reflect within your parent application.
Positive: Prompt reply from the PikMyKid support team, they stated that Schools are currently working on updating their students records before the upcoming school year. Once the schools have completed this process it will reflect within your parent application.
Negative: There is no Cons to the service provided, there was only a prompt reply from the PikMyKid support team, they stated that Schools are currently working on updating their students records before the upcoming school year. Once the schools have completed this process it will reflect within your parent application.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Not seeing dismissal notifications Edited: Apr 21 2022
Summary: I really love that my daughter's school is so tech savvy and this app just adds to the utilization of helpful tools for parents and students.
Positive: This is a great app and I would recommend it to any parent and school. That is very helpful seeing as We are coparents so week to week is easier with this app.
Negative: The app only works when the school follows the proper steps. Dismissal time has been a little hectic so the school does not always have the time to hit the extra step to sign out notifications on those days.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
PikMyKid Date: Feb 18 2022
Summary: It was a good carpool system. It was easy for my parents to use for their grandchildren. The display in the cafeteria was large.
Positive: My child was able to clearly see her number and be prepared for pick up. Additional safety feature and moved the carpool line faster.
Negative: I did not like using my phone in the carpool line. Also, the application did not always work.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Convenient Date: Feb 15 2022
Summary: Like it, adds safety to the process. Know my kid has been picked up and by who. Facilitates pooling among parents.
Positive: Easy to use. Easy, convenient.
Negative: Nothing significant, it took me a bit to understand how it works. When do not use it for a while I forget.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Good App Date: Feb 09 2022
Summary: Simple notification app that notifies the school that kids are symptom free from COVID on drop-off, and announces that their ride home is ready at pick-up.
Positive: Simple, easy to use with one hand while driving. Instantly notifies school at drop-off and pick-up. The link to Google Maps is convenient for assessing traffic.
Negative: No system to notify the school AFAIK that a student will not be attending class or will be late for some reason.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Primary school parent Date: Nov 18 2021
Summary: I appreciate the safety features it offers parents. I also support my children’s school administrators who believe in this product and happy to contribute to the cost.
Positive: The app was introduced to us last year at our children’s primary school. They needed a way to control who and how many children were being released, especially with the threats of COVID. The biggest pro is that I feel like my children are safe inside until they are “released” via the app to me or an assigned pick-up partner. I really enjoy being able to decide in advance if I am walking vs. driving to pick up my children. Previously, when school was out so were hundreds of students and I’d wade in the sea of running primary students to find my own children.
Negative: I don’t feel like the app is the most advanced. It seems very basic, which is fine. However, I am not sure it’s the easiest if English wasn’t my first language or how it appears on anything other than an apple device.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Support is the best Date: Sep 26 2021
Summary: Useful app for afternoon pick ups. But registration was headache for me. Especially adding a delegate part.
Positive: Support team (Nita) was really helpful. And they answered my questions quickly. I solved my problems with their help.
Negative: Application itself is little bit complicated during the registration.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Change Mode of Transportation Date: Sep 20 2021
Summary: Great experience and a very easy tool to use.
Positive: The rep’s were very knowledgeable and went above and beyond to help me with changing the mode option without having to go back to the school foe help.
Negative: There are no cons that I have.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
PikmyKid review Date: Aug 17 2021
Summary: Good, it has sped up pickup and dropoff procedures quite a bit. The announcing step works very well.
Positive: Check in and announcing when I arrive are very easy. These took much longer before using the PikMyKid app. The health screening is easy to use.
Negative: Delegating a pick up to someone else is difficult, since it first goes to the calendar.
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