PagerDuty Reviews

Summary: Overall a well balanced services alert product with intuitive notifications. Good way to ensure teams of varying areas are on same page.

Positive: Great tools to utilize fast and efficient notifications & alert services for businesses and teams.

Negative: Drawbacks can be confusing user interface initially when navigating product.

Summary: APD serves as a monitoring extension for my enterprise in terms of immediate response and alerting. The call center management system keeps us informed about IT issues affecting our business. Group integrations are simple and enable easy escalation, as well as monitoring the ticket SLAs on the mobile device.

Positive: Makes decisions easier.
Implementation of tools.
The program also improved work performance.
On-call schedules can be easily set up and integrated with other products and services thanks to the UX.

Negative: Trying to determine what happened and where pd is can be confusing.
For new users, the learning curve can be somewhat challenging since the settings are generally flexible and easy to configure.

Summary: If your organization is looking to enhance its IT ecosystem by creating more ever green applications, PagerDuty slots in quite nicely with a number of its offerings.

Positive: As my organization heads towards the cloud, and attempting to create an "ever green" landscape PagerDuty would fit in quite nicely. Given its a largely cloud based tool it will be ever green, along with its ability to integrate with other systems via API's.

Negative: PagerDuty does have a bit of a learning curve given its robust ecosystem of offerings. Costs along with any other cloud based tool can also escalate quickly if not properly managed.

Summary: Overall, I have had a positive experience using PagerDuty. The platform has been reliable and has provided the functionality we need. The customer service has been good as well. I would recommend PagerDuty to others.

Positive: The ability to quickly and easily create custom notifications based on specific criteria that is important to me. Also the ability to acknowledge/resolve incidents without leaving my email client is a huge time saver.

Negative: There is not much that I did not like about PagerDuty. The only thing that I could think of is that it would be nice if there was a way to view past notifications. Other than that, I have been very happy with PagerDuty.

Summary: The company I work for uses this app to page any on-call staff that need to respond immediately to production service issues. We use this for several teams and I am on one of the teams that may need to address issues right away. I was able to set up the specs for my team easily.

Positive: This app is easy to set up schedules for being on-call in a 24/7 support environment. I don't admin this whole thing but as a user I can put in the schedule that works for me.

Negative: I wish this had multiple schedules for one particular contact. Maybe it does but I have not figured out how to do it yet.

Summary: PagerDuty has given some automated alerts and responses, when there is some challenges, in terms of system operations. So quick, and very reliable.

Positive: PagerDuty has made errors in a company system minimal, by issuing us with immediate identification, and solutions. So proud of the tool.

Negative: The design for PagerDuty is quite complex, and if the developer issues us with some guidelines or training, the better.

Summary: Overall, PagerDuty is very easy to implement and integrate with other apps. It can be a bit too pricy but worth the price if you have a large team.

Positive: -You get to shift, manage and schedule the alerts flexibly and maintain alerts and on-call schedules that are high in priority.
-You can integrate it with third-party apps to maximize its performance and make the best out of it.
-It is effortless to install and setup and get running quickly.

Negative: -It is very expensive relative to other similar products.
-It has no other search functionality other than the incident #.

Summary: Overall experience is great. It allows me to ensure 24/7 support of all our products and able to reach when there are issues.

Positive: Pros are as follows:
- there is team schedule automation.
- it helps down to the amount of noise from alerts.
- there is integration with hundreds of applications.

Negative: Cons are as follows:
- I never notice any big issue or cons. in this application but they don't have integration with some of our key supports rule.
- Price is also a issue/cons.

Summary: PagerDuty has everything in it for security and integration of real time incident reporting is very effective for handling and fixing problems efficiently.

Positive: PagerDuty is good solution for the management of systems and reporting of incidents to the relative team members at real time. It has enhanced overall security and related reporting chains effectively.

Negative: Overall PagerDuty is good for any organization's security but sometimes real time incident reports get little bit delayed.

Summary: Make sure your alerting thresholds are neither too sensitive nor too ... whatever the opposite is. PagerDuty will alert your team members whenever any condition you specify has been met, so just make sure that those are set wisely to avoid making on-call engineers on your team unhappy.

Positive: So, during busy release cycles, you really gotta stay on your toes just in case that new feature you shipped broke some functionality unexpectedly. And this could totally happen even in the middle of the night, when you normally wouldn't be checking your emails. PagerDuty bypasses that and calls you up. And if you aren't awake, it'll call the next in line and so on, so the issue gets resolved.

Negative: Man, can you imagine? Getting woken up for a false alert? Yeah, no one likes that. Not really PagerDuty's fault there, but it does get annoying.

Summary: I have made instances quite easily pursued as well as provided an extra level of plainness. Before using PagerDuty, I missed supportive calls from time to time. Since I started using it, I haven’t missed a single support call in the last 2 months!

Positive: I can now schedule my office coworker on call spin and I can easily substitute or swap schedules as per needs, hence it assists me during working hours!

Negative: Not capable of user friendliness , There should have some user manual to tackle this drawback. Also, little expensive in compare with other available alike tools.

Summary: Overall very pleased with the experience. I have not tried many support apps but this seems to get the work done brilliantly. If the app could be fixed and some minor issues resolved, this might be the de-facto app for support

Positive: The best thing about this software is the ability to get a notification on SMS/calls/email - if you have a device you will be notified. It also has integrations with Grafana and Airflow which will help you immensely in case people on support needs to be notified. Also, the fact that the person on support can be changed in just a couple of clicks is awesome in situations where you have last-minute drops

Negative: The app is a bit clunky at least on Android. There is no way to link two issues due to which the same issue would be notified again and again

Summary: PagerDuty has many use cases like post-production monitoring and analytics. Integration with Cloudwatch for resource threshold alerts works like a charm.

Positive: Notifications across different channels and devices
Clear and concise User Interface
Integration with AWS CloudWatch and other services

Negative: Free trial should be at least one month
Configuration can be daunting for new users

Summary: It works splendidly. We have had several thousand alerts flow through it. It has helped us several times when we had to fix our back end and server logic and the instant update system has been an absolute godsend. Overall, it is an excellent incidence response system that is both straightforward and powerful and will keep your software team up to date on your IT infrastructure.

Positive: 1. It’s very easy to set up and integrates effortlessly with your existing infrastructure especially with Slack.
2. Gives you control over how you are notified by giving you the power to set when, how, and where you are notified.
3. It also maintains a dashboard to show the performance of your devs like showing you their average resolution times, the number of issues fixed, etc.
4. You can decide whether you want a call, SMS, push notification in a browser, or a mobile notification for the incident.

Negative: 1. There is some latency when alerting you about incidents.
2. Also, sometimes you get multiple notifications about your incident even after you fix it which can be a little annoying.