PDF Architect Reviews

Summary: I am a long time user of the solution. Unfortunately, I had an issue with a renewal. The support agent was able to offer me a solution that responds my needs.

Positive: The right solution has been directly proposed by the support agent during our first contact. No need to have several contacts.

Negative: Time before getting the answer. It took almost a week before getting the first contact from the support agent. But once my ticket has been assigned, the communication was fluent and I got answer within the day.

Summary: Very satisfied from previous experience in another company. Now I have installed for my own company.

Positive: Good value for money, technical support, excellent features and design, easy to use, e-sign feature.

Negative: For the purpose that I am using this products there are no cons.

Summary: I encountered a payment issue, but I'm pleased to share that it was promptly resolved. After overcoming this hurdle, I successfully installed the software, and it's now functioning seamlessly. It was initially disconcerting that customer support information wasn't readily available on the website. However, once the payment was completed, the support team proved to be both responsive and helpful. Their assistance post-purchase was commendable, and they efficiently addressed my queries. While the initial lack of visible support options was a concern, the positive resolution and subsequent support experience have left me satisfied with the overall product and service.

Positive: I am thoroughly impressed with the quick customer support and response I received from this company. It's evident that they prioritize customer satisfaction, as they addressed my inquiries promptly and efficiently. The level of attentiveness and dedication from their support team truly stood out, making my overall experience with them exceptionally positive. This commitment to excellent customer service has undoubtedly solidified my trust in their brand. In a world where fast and reliable support is often hard to come by, this company has set a commendable standard. I highly recommend their services to anyone seeking not only quality products but also exceptional customer care.

Negative: Initially, I encountered challenges while attempting to sign up as the system repeatedly rejected my request. The frustration was compounded by the absence of readily available customer support on their website. However, upon reaching out through alternative channels, I was pleasantly surprised by the responsiveness and dedication of their support team. They swiftly addressed my concerns, guiding me through the sign-up process with patience and efficiency. While the initial hiccup was inconvenient, the ultimate resolution and the customer support experience left me appreciative. It's reassuring to know that their support is reliable, even if not immediately apparent on the website.

Summary: I've been using PDF Architect since it was released and before that I used the predecessor product PDF Creator for many years. I've never had any issues with the products and recommend them.

Positive: Editing features that do everything I need, at a third or less of the price of Adobe's product. If anything, it's even easier to use and not as intrusive day-to-day.

Supported by responsive, helpful online chat with real people as well as access to the usual knowledge articles etc.

Negative: Nothing, it does everything I need well enough without trouble.

Summary: Worth it. Even with all the bugs and constant application interference, this is still a really good product that I use daily.

Positive: Easy to operate and figure out functions. Pretty simple to figure out how to accomplish a task without much research or effort.

Negative: Lots of bugs. Sometimes menus do not appear. I get a crash report even when I wasn't using the application. In the beginning, this application CONSTANTLY tried to take over my computer and change settings to become the designated application for ALL PDF. Lots of things going on in the background that sometimes disrupt my other operations, and I simply have to completely shut it down. This is a similar issue with most applications these days. So, you just accept it -- you don't have a choice. Since the company is in Canada (or elsewhere), my credit card company always thinks the charge is fraud. This makes it difficult to renew sometimes.

Summary: Always quick and correct support. All support staff seem to know what they are talking about and give correct instructions.

Positive: Friendly tone from chat and in mails. Very well functioning software, easy to use, when you find where to look.

Negative: Nothing more than sometimes difficult to find exact what I want to do and how.

Summary: Response time was excellent. I received a confirmation email as soon as I sent the "help" request, and later got the email with step-by-step instructions on to resolve my issue.

Positive: I have a subscription to PDF Architect 9, which allows me to convert from PDF to Word to Excel or vice versa. Last week it blew up. my brother (in IT) tried to uninstall/reinstall and nothing worked. There was no phone number to call for technical support, which was also a plus, because instead, we got support in the form of an email, which was easier to follow than phone support. My issue was resolved in 10 minutes.

Negative: I have no complaints at all. I don't know what else to say.

Summary: Excellent customer service. Best 'chat' service i have received in a long time. Transcript of the chat very helpful.

Positive: Knowledge, clear, concise communication, stayed available on the chat line even there was some time between some messages.

Negative: Nothing to complain about. I had no issues with the service.

Summary: Overall it is a great price, great product packed with many useful features that outperform other similar products.

Positive: Does everything reliably and then some, cannot get any better than this anywhere! Very affordable price as well.

Negative: One drawback is that it does somehow sign out when this was not initiated.

Summary: For me an essential product as i could not print written music otherwise and for printing and sharing the free version is all I need.

Positive: I use to too print and share music and written documents edited in other programs. Thus use standard free.

Negative: I find emails insisting of buying a full package a nuisance especially with saying time is running out to get a deal at times I have no time to investigate if your rules have changed. Hence the confusion.

Summary: We are a small company that needs flexibility, a great product at an affordable budget. This works for us as we can do everyday functions, be competitive and help our company grow.

Positive: Love the price, interface and ease of use. We can add user accounts as we need them. This matters as we are a small business and provide our own tech support our company.

Negative: Understanding where to go for help can be made easier, support chat would help on the interface.

Summary: Positive.

Positive: Simple yet powerful. Pay attention to sidebars where can approach features.

Negative: Need some time to get used to.
Guide is imperfect. Should explain actions in details, as to activating digital signature under Secure tab.

Summary: I had a problem with the printing menu, wrote to the support and got a helpful mail within 48 hours.

Positive: Easy to apply, I find the printing menu helpful. Many features for editing, quite universally for different documents.

Negative: I find it difficult to open old PDFs to find them in the file folder.

Summary: Great product for a great price! Once you learn how to navigate the features are easy and equivalent to Adobe.

Positive: Everything Adobe can do but for way less. We switched over and our company has saved thousands! Thank you!

Negative: A little confusing in the beginning since I am use to Adobe, but once I figured it out not to bad!

Summary: AWESOME. Good Job.
Specially the support team every time We needed them, they are always present. I don't have nothing say but indeed grateful and helpful.

Positive: They will support us anytime. They will never let us down to support every time we needed the support.

Negative: Some features are not available. Like easy to do forms, automatic fill-up.