Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Save lives by detecting potential threats early and responding quickly with visual gun detection. Our AI-powered Gun Detect software provides reliable, 24-hour monitoring of security cameras. This makes it easy to deploy an early gun detection solution. Our Emergency Communications and Automation Platform shares intelligence by automatically activating emergency response plans and safety system. We help you maximize every second and protect your people from danger, no matter what the threat is, from guns to severe storms. Protect your people, facilities, and operations from any threat you face today.
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GoRamp
GoRamp puts logistics teams back in control with cloud-based yard and dock management software designed to remove bottlenecks and improve flow. Manual scheduling, phone calls, and messy spreadsheets are replaced with automated appointment booking, dynamic dock planning, and digital driver check-ins. Users can see their entire yard at a glance with live eagle-eye views and track dwell times, utilization, and performance with detailed reports. Real-time communication tools keep shuttles, drivers, and teams aligned, while triggered workflows automate repetitive tasks. Gate operations are streamlined with digital access controls, configurable rules, and secure paperless check-in processes. By cutting idle time, optimizing scheduling, and reducing congestion, GoRamp also drives sustainability benefits, helping businesses lower CO₂ emissions. Its ROI calculator shows the impact clearly, with companies saving hundreds of thousands annually through efficiency gains. Whether managing food, automotive, pharmaceuticals, or 3PL operations, GoRamp adapts to diverse industries to deliver faster, leaner, and more sustainable supply chains.
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Descartes Dock Scheduling & Yard Management
Descartes Dock Appointment Scheduling and Descartes Yard Management deliver an integrated, collaborative solution designed to maximize warehouse and distribution center productivity. Built for shippers, freight brokers, and 3PLs, these cloud-based tools provide automated door scheduling, trailer staging, and inventory tracking for every load moving through your yard. The system minimizes delays and demurrage fees by streamlining communication between shippers, carriers, and consignees. Seamless integration with Descartes Transportation Management (TMS) ensures that appointments, tenders, and status updates flow smoothly across all logistics processes. With enhanced visibility, compliance, and resource allocation, teams can better manage trailer movements, dock availability, and inbound/outbound coordination. Companies benefit from significant time savings and improved operational control, reducing manual processes and costly inefficiencies. Industry leaders like Cabela’s report that Descartes helped scale distribution operations while maintaining efficiency and accuracy. The result is a resilient supply chain that can respond dynamically to demand fluctuations and capacity constraints.
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