OpenUnit Description

OpenUnit offers a comprehensive suite of tools designed specifically for storage operators, providing essential features such as an effective online presence, a reservation system, merchant solutions, and management software to streamline operations. By leveraging customer data, users can utilize pre-built segments like popular locations, frequently used tags, and insights into customer lifetime value to make informed decisions. The platform also allows for innovative online engagement, enabling you to custom design your online store and checkout process to align with your unique brand identity. With flexible payment options that cater to every customer preference, OpenUnit enhances in-store sales through its Point-of-Sale (POS) system. Beyond merely being management software, OpenUnit acts as a dedicated partner in your business journey. Every account comes equipped with a full suite of management tools, ensuring that you and your team are thoroughly prepared for success while fostering growth and efficiency in your operations.

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Pricing

Pricing Information:
2.9% + 30¢ per card transaction
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
features
design
support
See More Reviews Write a Review

Company Details

Company:
OpenUnit
Year Founded:
2019
Headquarters:
Canada
Website:
www.openunit.com

Media

OpenUnit Screenshot 1
OpenUnit Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Online Support

OpenUnit Features and Options

Self Storage Software

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

OpenUnit User Reviews

Write a Review
  • Name: Marsha C.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    One year with OpenUnit

    Date: Dec 03 2025

    Summary: Final Score: 1.5/5 The website template and built-in Stripe are nice, but everything else feels unfinished. Save yourself the headache — look at more established options until OpenUnit catches up to its promises.

    Positive: I own a 200+ unit facility and switched to OpenUnit after a great demo with the owner, Taylor. The “Shopify for storage” pitch, free-for-owners model, and quick website sounded perfect. We gave it a full year. Unfortunately, it didn’t deliver.
    The website template and built-in Stripe are nice, but everything else feels unfinished.

    Negative: Main Issues We Ran Into
    • Promised “game-changing” reports never arrived — still super basic after 12 months
    • Auto-pay declined cards require manual re-runs every month (no bulk retry)
    • No multi-location or head-office reporting
    • Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink)
    • Delinquency list is full of $0 “ghost” balances; reconciliation is a mess
    • Reports can’t be sorted, filtered, or exported properly
    • Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back
    • Stripe payouts took 14–15 days at first (not the advertised 4)
    • Website is fast to launch but zero real SEO/PPC help despite ads claiming it
    • Owner went from charming to dismissive when we raised problems
    My bookkeeper literally laughed at their “simplified reporting” claim.

    The Worst Part After we canceled and switched, they’re still using our facility name and logo on their site despite REPEATED requests to remove it. Our lawyers are now taking action.

    Read More...
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