Omnito Description

Omnito is a customer engagement platform built for teams that manage a high volume of customer interactions and can't afford to lose context between them.

The platform brings five capabilities together in one connected workspace: Meeting Booker for intelligent scheduling and routing, Notetaker for recordings, summaries, and action items, Live Chat and Messaging for real-time and async customer engagement, Omni-Inbox so every conversation from every channel lands in one place, and AI Copilot for assistance across booking, prep, and follow-up. Everything is linked, so what happens in a chat informs the meeting, and what happens in the meeting drives the follow-up, without manual hand-offs or switching between tools.

It's CRM-agnostic and integrates with the tools teams already use. A Salesforce-native version is also available for revenue teams embedded in that ecosystem.

Omnito is built for small and mid-sized businesses in sales, customer success, support, and professional services — teams where the quality of every customer interaction directly affects retention and revenue.

The platform grew out of 17 years of building scheduling software under the name Sumo Scheduler. Over time, as customers asked for more continuity across their workflows, it expanded into chat, AI meeting assistance, and omni-channel engagement. When the product outgrew its original scope, the name changed too. Omnito reflects what it actually is today: a full customer engagement platform, not just a scheduling tool. The focus hasn't changed: fewer tools, better continuity, no lost context.

If your team spends too much time moving between apps and too little time with customers, Omnito is worth a look. You can start for free and see how it fits your workflow.

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Pricing

Pricing Starts At:
$13/user
Pricing Information:
Omnito is a paid solution. Annual & monthly contracts are available with a $3k min purchase.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Free Trial:
Yes

Integrations

API:
Yes, Omnito has an API
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Company Details

Company:
Omnito
Year Founded:
2008
Headquarters:
United States
Website:
www.omnito.ai/
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Media

Play Video Omnito is a customer engagement platform that connects scheduling, chat communications, AI-powered meeting capture, and follow-up workflows in one connected workspace. The five modules below work independently or together, replacing the fragmented stack of tools most teams rely on today. Meeting Booker is a full-featured scheduling engine that can be added anywhere you have an online presence; email, sms, websites, portals, and customer-facing teams. It handles intelligent routing, availability rules, booking forms, and calendar sync across Google, Microsoft and Salesforce calendars. Leads and requests are automatically qualified and routed to the right team member based on answers, territory, or account data, without back-and-forth or manual coordination. A browser extension lets teams book meetings directly from Gmail or Outlook while staying connected to their CRM. AI Notetaker joins scheduled or live meetings across Zoom, Google Meet, and Microsoft Teams, capturing recordings, transcriptions, structured summaries, and action items automatically. Meeting outcomes, decisions, and next steps are pushed directly into CRM records without manual input. Teams can search across all past meetings, transcripts, and summaries to surface decisions and context instantly, turning recorded conversations into a searchable knowledge base. Omni-Inbox brings every customer conversation, including AI chats, live messages, emails, and SMS, into a single shared workspace. Teams see full conversation history, ownership, and follow-up status across all channels without switching tools. AI handles first responses and gathers context, while staff step in with complete visibility when personal attention is required. Built-in follow-up tools, reminders, and automated next steps keep nothing falling through the cracks across high-volume interaction environments. Live Chat delivers an AI-first conversation experience for customer-facing teams. Customers begin with AI trained on the organization's knowledge base, resolving common questions instantly. When judgment or specialist input is needed, conversations are handed off to the right person with full context preserved. Scheduling appears inside the conversation only when it makes sense, reducing unnecessary meetings while keeping engagement moving forward. Nito is Omnito's AI assistant, operating as a shared intelligence layer across the entire platform. It ingests internal knowledge from documents, PDFs, and URLs to answer questions and assist staff in real time. Before meetings, Nito builds preparation briefs using CRM data, past interactions, and research. After meetings, it drafts follow-up emails based on recorded action items and outcomes. Nito operates entirely within the Omnito workspace, scoped by organization and role, with no external data access.
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Omnito Features and Options

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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