OMNITRACKER Description

OMNITRACKER can be used to adapt processes to meet your specific needs. OMNITRACKER's unique module and application design, as well as many out-of-the box solutions, make it easy to launch. You can easily and flexibly adapt the functionality to meet your needs or create your own workflows. The multi-client OMNITRACKER allows for unlimited scaling. Easy maintenance and updating, as well as a attractive licensing model, guarantee a quick return on investment. Our highly efficient, scalable, and effective solution for IT Service Management (ITSM) is highly efficient. It is based upon the current ITIL standard and integrates with other supporting processes. It supports you at all stages of the project and greatly facilitates planning and control. It can be combined with other applications. You can track all sales projects with our application for the complete process, from lead generation to successful completion.

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Pricing

Pricing Starts At:
$20000 one-time payment

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
OMNINET
Year Founded:
1995
Headquarters:
Germany
Website:
www.omnitracker.com/de/produkte/omnitracker/
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Media

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Product Details

Platforms
Web-Based
Windows
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

OMNITRACKER Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

OMNITRACKER User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Software Developer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A bug infested mix of two generations of software

    Date: Feb 20 2023

    Summary: This software has two major flaws: A lack of testing and a lack of commitment. Over multiple "new" versions some parts of the software are still old, that means a older layout or even old tools, which you have to use, because some parts you can't access with the new tool or the new tools are so buggy, that it is best to use the old ones. This whole thing feels like an Access 2.0 with Angular sprinkled erratically over it.

    The help-files are a joke, they are incomplete or just mind-numbing wrong (the vertical with and the horizontal height in their explanation of DLUs, which is the measurement-unit in forms ffs.

    Positive: I can only imagine the price. The Software is cheap compared to its competitors. And cheap is the right word.

    Negative: Multiple functions, especially in the form-editing, are known to be buggy. Even in the online courses (nearly 3k€ for a course you don't even get a proper documentation for) the trainer explains how to deal with the recurring crashes. Even add-ons like the itsm-framework, which also cost >5k€, are buggy in a way, that some forms won't open without script-errors.

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