
QBench is a cloud-based Laboratory Information Management System (LIMS) designed to help laboratories manage samples, workflows, data, inventory, reporting, quality processes, and client interactions in one platform.
Labs use QBench to manage operations from order placement and sample processing through results and automated reporting. The platform is highly configurable, allowing laboratories to build workflows, define custom data fields, and automate processes around the way their lab operates.
QBench helps reduce manual work by connecting instruments, software, and other systems through file parsers and a robust API. These integrations can automate data transfer, reduce repetitive data entry, and lower the risk of transcription errors.
Key capabilities include sample and workflow management, configurable workflows and custom fields, workflow automation, instrument and system integrations, file parsing, API connectivity, inventory management, client portals, automated reporting, analytics, and integrated Quality Management System (QMS) capabilities.
QBench is designed to adapt as laboratory processes change. Teams can modify workflows, fields, and automations without relying heavily on custom development.
As a cloud-based platform, QBench brings laboratory data, workflows, automation, quality management, and reporting into one centralized system. Customers are also supported by a team that includes former bench scientists who understand laboratory workflows and provide guidance during implementation and ongoing use.
Learn more
SciSure is a Scientific Management Platform built to support the full range of laboratory operations for scientific organizations. It combines ELN, LIMS, and Health & Safety functionality, giving teams a single system to document experiments, track sample lineage, manage chemical inventory, and run structured, audit-ready compliance processes.
Instead of relying on disconnected systems, organizations get one governed platform that improves reproducibility, increases visibility into lab operations, and reduces risk as they scale.
Learn more
InProd
InProd revolutionizes software delivery methods by incorporating Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management into Genesys Cloud and Genesys Engage contact centers. The platform seamlessly integrates with Git to manage versions of your Genesys configurations and facilitates the promotion of changes across various environments while adeptly addressing environment-specific variations. Its auditing engine meticulously tracks every configuration alteration, providing comprehensive object comparisons that empower teams to swiftly identify the root causes of issues and accurately revert changes, whether it involves a single setting or the complete state of an environment. Additionally, the change automation features allow engineering teams to design tailored workflows that can trigger external testing tools, enforce governance protocols, streamline agent onboarding processes, or block unauthorized alterations. InProd serves as the essential DevOps foundation for dedicated Genesys operations teams, ensuring that they can maintain control and efficiency in their software delivery practices. With its advanced capabilities, InProd helps teams enhance collaboration and responsiveness in their operations.
Learn more
Pointel Genesys Configuration Management Solution
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
Learn more