NestDesk Description

NestDesk is a comprehensive customer service software designed specifically for Shopify retailers. It enables businesses to provide exceptional support while maximizing sales opportunities stemming from customer interactions. With NestDesk, managing communications across various channels is seamless, allowing you to access customer profiles and order histories all in one centralized location. There’s no need to toggle between numerous tabs, as you can create and modify Shopify orders and send checkout links directly from the NestDesk platform. Enhance your support efficiency and elevate customer satisfaction with valuable tools like macro responses, tagging, automatic assignment, and private notes. Additionally, NestDesk provides essential metrics and actionable insights that empower you to make informed business decisions that drive growth. By streamlining customer interactions, NestDesk ultimately helps businesses thrive in a competitive market.

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Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

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Reviews

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Company Details

Company:
NestScale
Year Founded:
2022
Headquarters:
Singapore
Website:
nestscale.com

Media

NestDesk Screenshot 1
NestDesk Screenshot 1 NestDesk Screenshot 2
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support

NestDesk Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

NestDesk User Reviews

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