Linq Reviews

Summary: It was a good experience but like anything new, there was a learning curve. I have to say though it was worth the work and our employees like using them over paper business cards.

Positive: The ability to instantly Exchange Contact Info and also update it as well. We also like the ability to stack custom content on your contact page such as reviews and directions.

Negative: Setting up multiple templates for an organization was time-consuming. There are some bugs in the software, but nothing support can't help with.

Summary: On a scale of 10, my experience is 6/10. If some of the above-mentioned cons are addressed, I think I could be 10/10.

Positive: Automatically collects contact information for me.
Environmentally friendly since no need for printing business cards.
Its cost-effective in the long term for organizations since it's a one-time buy.
Information collected is uploaded so you can't lose your data.

Negative: Takes a long time and the focus of the discussion shifts to filing the form.
You have to have internet access to access the form which may not be effective, especially in remote areas.
The card is heavy, make it lighter and smaller if possible.
Color schemes of the card, I was only able to get a black one, do we have other colors?

Summary: Things were fine right up until they weren't. I was a paying customer using Linq for exactly what they marketed it for. Then I got an email saying they're pivoting toward consumer and AI conversations, and anyone doing sales outreach is being cut loose in 7 days.

They'll help port the numbers out and refund the unused time, and they offered to recommend other providers. I'll give them that. But dropping this on customers with a week's notice shows how little they think about the businesses depending on them. I now have to scramble to replace a core piece of my workflow on their timeline, not mine.

My advice: don't make Linq a critical part of your business. They've shown they'll change direction fast and leave you to deal with it.

Positive: The core product did what it promised. iMessage outreach got real replies instead of getting ignored like green-bubble texts. Onboarding was straightforward, and I didn't have many technical problems.

Negative: Zero loyalty to existing customers. Linq decided sales outreach isn't the business they want to be in anymore, so they're decommissioning my lines on October 1 and told me on September 24. When I asked for more time, the answer was that the date came from leadership and isn't changing. A week is not a transition plan. It's an eviction notice.