Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
Learn more
Gemini Enterprise Agent Platform is Google Cloud’s next-generation system for designing and managing advanced AI agents across the enterprise. Built as the successor to Vertex AI, it unifies model selection, development, and deployment into a single scalable environment. The platform supports a vast ecosystem of over 200 AI models, including Google’s latest Gemini innovations and popular third-party models. It offers flexible development tools like Agent Studio for visual workflows and the Agent Development Kit for deeper customization. Businesses can deploy agents that operate continuously, maintain long-term memory, and handle multi-step processes with high efficiency. Security and governance are central, with features such as agent identity verification, centralized registries, and controlled access through gateways. The platform also enables seamless integration with enterprise systems, allowing agents to interact with data, applications, and workflows securely. Advanced monitoring tools provide real-time insights into agent behavior and performance. Optimization features help refine agent logic and improve accuracy over time. By combining automation, intelligence, and governance, the platform helps organizations transition to autonomous, AI-driven operations. It ultimately supports faster innovation while maintaining enterprise-grade reliability and control.
Learn more
Y Build
Y Build serves as a collaborative platform designed for entrepreneurs and product development teams, integrating specialized AI agents within a unified space to facilitate planning, construction, evaluation, and execution of product launches. This setup allows teams to maintain a clear view of context, approvals, and deliverables throughout their workflows, eliminating the chaos often associated with fragmented AI conversations. With human oversight retained for decision-making and approval processes, the AI agents can effectively work alongside teams on tangible product tasks, enhancing productivity and cohesion. Ultimately, Y Build empowers teams to streamline their efforts while harnessing the capabilities of AI.
Learn more
HQ
HQ serves as a unified AI context platform for teams, enabling all members and AI tools to collaborate from a single workspace where knowledge, skills, and workflows organically grow together, alongside any operating agents. Functioning as an operating system for AI contributors, it integrates seamlessly with Claude Code, Cursor, Codex, ChatGPT, and Claude chat via MCP, allowing every team member and agent to engage with a shared context rather than disjointed chat logs, scattered documents, and isolated processes. By transforming the exemplary efforts of one individual into foundational team infrastructure, HQ allows any prompt or workflow to be converted into a reusable command; subsequently, the /hq-sync feature disseminates it across the entire team, enabling anyone to execute it with ease. As teams progress, knowledge that is typically dispersed across decisions, documentation, playbooks, policies, projects, code, and concepts converges within HQ, establishing a singular source of truth that every agent can access, repurpose, and build upon. Furthermore, agents can be integrated into platforms like email and Slack, functioning with the team's collective expertise and insights while retaining comprehensive context for improved collaboration. This holistic approach not only enhances team productivity but also fosters an environment of continuous learning and adaptation.
Learn more
