Intrado Cloud Contact Center Description

Equip call center agents and administrators with the essential tools required for delivering exceptional service consistently. Intrado Cloud Contact Center, previously known as West Cloud Contact, serves as a comprehensive contact center solution that enables your team to utilize advanced call management and analytics features effectively. This platform supports unlimited user scalability while providing enhanced agility and control that surpass outdated telephony systems. Being a cloud-based service eliminates the need for investing in, upgrading, and maintaining intricate on-site systems, as built-in disaster recovery comes at no additional cost or hardware prerequisites. With this service, you can adeptly manage fluctuating or peak call volumes, gaining a competitive edge while ensuring customer satisfaction. Additionally, Cloud Contact alleviates the burden on helpdesk and support personnel, allowing for seamless integration of distributed contact centers, including both traditional facilities and remote workers. All users benefit from full access to centralized management and reporting capabilities, streamlining operations and fostering efficiency. This comprehensive approach ultimately leads to improved customer interactions and operational success.

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Pricing

Pricing Starts At:
$25 per month
Free Trial:
Yes

Integrations

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Company Details

Company:
Intrado
Year Founded:
1986
Headquarters:
United States
Website:
www.westuc.com/en-us

Media

Intrado Cloud Contact Center Screenshot 1
Intrado Cloud Contact Center Screenshot 1 Intrado Cloud Contact Center Screenshot 2
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Product Details

Platforms
Web-Based
On-Premises
Types of Training
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support

Intrado Cloud Contact Center Features and Options

Call Center Software

Blended Call Center
Escalation Management
Inbound Call Center

Call Recording Software

Archiving
On-Demand Recording

Intrado Cloud Contact Center User Reviews

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