EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
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Profitable
Gift cards, vouchers, and tickets are the most lucrative items you can sell for your business. They allow you to receive payment in full and in advance of products/services that you only deliver about 85% of the time.
Flexible
Your services and products can be sold as tickets, gift cards, or vouchers. You can sell what you want, at the terms and prices that you set, whenever and wherever you like, and at the profits you make.
Powerful
VoucherCart allows you to reach your customers in a way that is unmatched by other digital channels.
Viral
VoucherCart's embedded viral behaviors and loyalty means that we can attract new customers and retain them like no other eCommerce platform.
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TimeZest
Scheduling meetings is a waste of time. TimeZest seamlessly integrates with ConnectWise Manage to be part of your activity, calendar, and ticketing workflow. TimeZest will take care of the rest. TimeZest schedules for ConnectWise Manage at its finest, empowering clients to find and book the best time for them. Your team's real-time availability is used to make decisions. These choices are confirmed with automatic calendar invites and followed up by non-invasive reminders. ConnectWise Manage automatically updates tickets, allowing for a more natural workflow extension and streamlining the ticket resolution process. It's easy for your staff to schedule clients directly from within ConnectWise Manage with TimeZest
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DeskDirector
With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.
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