InCharge Unified Call Management Description
Are you looking to keep track of your PBX call traffic? Do you need assistance in managing your wireless expenses or wish to enhance an old reporting application? If you are frustrated with the steep upgrade and support fees from your current CDR reporting provider, look no further. With more than two decades of expertise and countless installations under our belt, our InCharge CDR and Wireless Reporting application is the perfect solution for you. Boasting a comprehensive array of features and backed by our knowledgeable service team based in North America, we ensure that all your needs are met. Don't hesitate to reach out to us to explore upgrade options or to inquire about new system acquisitions. We're here to help you navigate your telecommunications challenges effectively.
InCharge Unified Call Management Alternatives
Cadebill, created by MCL Systems, serves as a comprehensive billing and convergent charging platform tailored for the telecommunications sector. This innovative solution caters specifically to telephone companies, cable providers, wireless operators, Internet service providers (ISPs), and local telephone firms, equipping them with a variety of tools designed to facilitate the efficient introduction of cutting-edge products and services into the marketplace. Cadebill enhances rollout speed and accuracy, minimizes redundancy, and automates various operational processes, ultimately leading to a reduction in capital and operational expenditures while achieving a lower total cost of ownership (TCO) and improved return on investment (ROI). Among its essential features are inventory management, chargeback tracking, integration with call systems, customer relationship management (CRM), and call rating capabilities, among others. This solution not only optimizes current operations but also positions companies to adapt to future industry challenges effectively.
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Modernizing communication for your business, our service connects your business number seamlessly with your employees' phones. With an array of incredible features, callers can navigate through a dial menu voiced by professional actors, allowing them to make purchases, listen to MP3s, or reach specific staff members with ease. You can conveniently make and receive calls using your number across various devices without the caller being aware of the multiple lines. Employees benefit from hidden in-house menus, can transfer calls, and send voicemails directly to their email, all through an intuitive dialpad. Implementing these business functionalities requires no additional software or hardware, making it hassle-free. Your dialpad becomes a vibrant tool, enabling the effortless transfer of your business or personal number at the touch of a button. Choose from an array of contemporary voice features tailored for your business or personal line, and we'll handle the activation on your existing phone without any effort on your part. Our commitment is to adapt your number to your evolving needs whenever you desire.
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Teltrac
Teltrac G7 UC Call Accounting
Generates comprehensive reporting and analysis for every call, for any UC service, PBX or IPT switch: IDD, Long Distance, Local, VNP/Tie-Line, ISDN, SIP, Paid Service, Fax, Video, Internal, Inward with Caller ID, imported mobile bill data.
Multi-tenant functionality on all equipment and services across your Multi-national Enterprise network.
Calculates call charges and reports by call type, cost, duration, destination, by employee and department, etc
UC / PBX / IPT from multiple vendors supported globally.
Deployable on a range of server platforms or hosted as Cloud service.
Benefits:
- Control & Reduce Telecom Expense by monitoring all calls and call charges in real time.
- Allocate call charges to Cost Centres and recover call costs from staff.
Detect Carrier Over-billing, verify rate plan implementation, measure carrier performance
- Prevent Fraud, PIN code abuse, unauthorised calls
- Hacking and Intrusion Detection monitoring for exceptions and -signature patterns.
- Compliance and Risk Management: Permanent archiving of all call records. Detect calls to disallowed numbers and destinations.
- Measure efficiency and Staff Performance against KPI's
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CallRail
CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.
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Integrations
No Integrations at this time
Company Details
Company:
eTEL Technologies
Year Founded:
2001
Headquarters:
Canada
Website:
www.eteltech.com
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours
InCharge Unified Call Management Features and Options
Call Accounting Software
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
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