Heroic Knowledge Base Description
Heroic KB enables you to swiftly create an aesthetically pleasing and searchable knowledge base in just a few minutes. Featuring immediate search capabilities, article analytics, user feedback, email reports, and more, Heroic Knowledge Base delivers a refined experience for both you and your users. The platform boasts a contemporary design that enhances the appearance of your articles, ensuring they appear professional without any need for design expertise. If you wish to personalize it, numerous customization options are available to align it with your brand identity. With a well-structured category system and robust search functionality, finding the necessary information becomes a breeze. Heroic KB provides prompt answers to your customers, allowing them to receive assistance without having to wait for your or your team's response. Additionally, many visitors may not have a clear idea of what they need; Heroic KB's instant search feature offers suggestions as they type, enhancing their experience and satisfaction. This comprehensive tool not only streamlines information access but also fosters a more engaging interaction between users and the knowledge base.
Heroic Knowledge Base Alternatives
Guru
Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in.
No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers.
Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too.
Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Whale
Whale is the simple yet powerful tool that helps you a) capture, share and manage company knowledge with ease, and b) maintain consistency across your teams and build a foundation for growth.
Embed SOP suggestions in your team’s workflows with Whale’s powerful browser extension.
We know you’re busy so grab one of our +75 templates and roll out new processes and SOPs in minutes.
Engage your subject matter experts to keep all your documentation relevant and up-to-date.
Send, schedule and track read assignments to make sure every employee is up-to-speed with the latest updates.
Easily find exactly what you need with the full-text search and customize it to your needs with the built-in tagging manager.
Whale’s editor makes it easy to create easy-to-digest content. Use the screen recorder, Giphy, and Unsplash library, Google, and one drive integration to take it to the next level.
Automate what and how knowledge should flow to your teams so you can streamline the onboarding and training process of your new hires.
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Universal Knowledge
Universal Knowledge from KPS offers comprehensive content capture, search and collaboration capabilities. This allows internal employees and customers to significantly increase their productivity.
Powerful search, advanced content creation, and moderation processes are combined with high levels of insight to ensure that your knowledge can be centrally managed with minimal administrative overhead.
KPS Universal Knowledge can be used standalone as a Knowledge Management platform by creating and managing all content within the KM platform or alternatively Universal Knowledge can be integrated with existing applications and also leverage existing content managed outside of the knowledge base.
KPS Universal Knowledge is linked to your existing systems via a comprehensive set of APIs. This makes it possible to have information at your fingertips, without opening a separate application. You can save time and ensure adoption by embedding our knowledge management product in your third-party applications. Customers also benefit because they get the right answers quicker. You both improve customer experience and reduce operational expenses.
Available in both SaaS hosted and On Premise deployment models.
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Integrations
No Integrations at this time
Company Details
Company:
Hero Themes
Website:
herothemes.com/support/knowledge-base/heroic-knowledge-base-plugin-documentation/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support
Heroic Knowledge Base Features and Options
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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