
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Grok 4.6
Grok 4.6 is an advanced xAI model built for long-running agents, coding, knowledge work, interactive applications, and visual project creation. It improves on Grok 4.5 with a focus on staying with complex tasks across many steps, whether the user is researching a topic, analyzing information, working across a codebase, or building a polished application. The model was trained through a longer supplemental run that used curated model-generated reasoning data, advanced technical concepts, engineering data, and an improved training recipe. Grok 4.6 was also trained with SFT and RL across domains such as STEM, software engineering, knowledge work, kernel optimization, web development, computer-aided design, and agentic coding. It is designed to turn ambitious ideas into working projects by researching unfamiliar domains, defining application structure, building core interactions, and iterating through feedback. The model shows stronger first passes on visual and interactive projects, helping users establish structure and visual language more quickly. Grok 4.6 also demonstrates more self-testing and verification during longer trajectories. It is available through Cursor, Grok Build, the xAI API, OpenRouter, Vercel, Cloudflare, and other partners, with pricing starting at $2 per million input tokens and $6 per million output tokens. By combining frontier reasoning, agentic coding, long-running task execution, visual project generation, API access, and broad developer availability, Grok 4.6 helps builders move from idea to working software faster.
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Grok 4.5
Grok 4.5 is SpaceXAI’s smartest model, designed to excel at coding, agentic workflows, engineering tasks, and knowledge work. The model was trained on large-scale datasets covering coding, science, engineering, and math, with additional reinforcement learning focused on multi-step software engineering. It is built to perform well on real engineering workflows, including debugging, terminal-based tasks, complex code generation, Rust and C/C++ development, and app building from minimal prompts. Grok 4.5 is served at fast-model speeds while using fewer output tokens on comparable coding tasks, helping teams complete technical work more quickly and cost-effectively. The model is also available in Grok Build, where it can help create Excel models, PowerPoint presentations, Word documents, diagrams, business review decks, and research-supported productivity assets. Developers can access Grok 4.5 through the SpaceXAI API, Cursor, and Grok Build, with simple API key setup and support for direct integration into coding and automation workflows. Its pricing is positioned for high-intelligence work at scale, with per-million-token rates for both input and output usage. Grok 4.5 is also trained for agentic execution, allowing it to handle longer technical rollouts and multi-step problem solving more effectively. For developers, engineering teams, and knowledge workers, Grok 4.5 provides a powerful AI model for software creation, office automation, technical reasoning, and production-grade agent workflows.
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