
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Grok 4.6
Grok 4.6 is an advanced xAI model built for long-running agents, coding, knowledge work, interactive applications, and visual project creation. It improves on Grok 4.5 with a focus on staying with complex tasks across many steps, whether the user is researching a topic, analyzing information, working across a codebase, or building a polished application. The model was trained through a longer supplemental run that used curated model-generated reasoning data, advanced technical concepts, engineering data, and an improved training recipe. Grok 4.6 was also trained with SFT and RL across domains such as STEM, software engineering, knowledge work, kernel optimization, web development, computer-aided design, and agentic coding. It is designed to turn ambitious ideas into working projects by researching unfamiliar domains, defining application structure, building core interactions, and iterating through feedback. The model shows stronger first passes on visual and interactive projects, helping users establish structure and visual language more quickly. Grok 4.6 also demonstrates more self-testing and verification during longer trajectories. It is available through Cursor, Grok Build, the xAI API, OpenRouter, Vercel, Cloudflare, and other partners, with pricing starting at $2 per million input tokens and $6 per million output tokens. By combining frontier reasoning, agentic coding, long-running task execution, visual project generation, API access, and broad developer availability, Grok 4.6 helps builders move from idea to working software faster.
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Grok Imagine Video 1.5
Grok Imagine Video 1.5 represents xAI's enhanced model for transforming images into videos, designed to deliver superior quality and improved speed. Now accessible through the Imagine API under the name grok-imagine-video-1.5, it offers creators and developers the ability to initiate from a single image, articulate the desired motion, and select both the resolution and duration of the resulting video. Described as xAI’s most advanced image-to-video models to date, Grok Imagine Video 1.5 and its fast counterpart, Video 1.5 Fast, excel in producing superior motion, realistic physics, enhanced audio, and quicker generation times, making them ideal for genuine creative endeavors. Notably, audio and speech generation occurs simultaneously with the visuals, allowing for sound effects, background ambience, and dialogue to align seamlessly with the action, resulting in clearer and better-timed speech. Additionally, enhancements in motion and physics ensure that movements remain coherent throughout the clip, minimizing distortions while providing a more authentic sense of weight and momentum. With Grok Imagine Video 1.5 Fast, the generation speed is nearly doubled, enabling the creation of 6-second, 720p videos in approximately 25 seconds, greatly enhancing efficiency for users. This innovation not only streamlines the creative process but also opens up new possibilities for content creation.
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