Act! Advantage, a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform, is the culmination of nearly four decades of feedback. Every feature is designed to reflect how today’s SMBs run their businesses and helps them stay organized, attract new customers, and turn relationships into results.
Act! Advantage includes the largest injection of new functionality in Act’s history, broadening its footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
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Pipedrive is a powerful CRM and sales pipeline management platform designed to help businesses track and optimize their sales processes. The platform offers automation tools, AI-powered sales insights, and real-time reporting to help businesses close deals faster and more effectively. With customizable workflows, integrations with a wide range of apps, and an intuitive interface, Pipedrive supports sales teams of all sizes in managing leads, automating repetitive tasks, and monitoring performance for smarter, data-driven decisions.
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Smarter Contact
Smarter Contact is an AI-Powered Text and Voice Communication platform.
It provides an all-in-one integrated platform to:
- Engage contacts to consistently have more conversations;
- Nurture contacts though the funnel;
- Close deals by turning leads to revenue;
- Measure results to scale what works or fix what doesn’t.
Key factors that make Smarter Contact stand out include:
- All-in-One Platform
- Rapid 10DLC Approval
- Industry-Leading Deliverability
- AI-Powered
- Automation and Scale, including automated campaigns and workflows
- Built-on TCPA Compliance Safeguards
- No Daily Limits/Restrictions
- User-Friendly Interface and Automation
- Mobile App Access
Texting and voice together are effective communication channels because they leverage unique strengths that cater to different needs and preferences. The best approach involves a combination of both.
Having text and voice on a single platform is advantageous because it creates a seamless, efficient, and cost-effective experience.
- Seamless Transition: Users can easily switch between communication modes (e.g., from a text chat to a voice call) within the same interface, without having to switch between different apps or manually transfer information.
- Contextual Information: Having all interactions in one place ensures that the full conversation history is available, regardless of the channel used.
- Reduced “App Overload”: Users no longer need to manage multiple apps, login credentials, and interfaces for different types of communication.
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