Since 2022, ShapeNet management software has been implemented in hundreds of health clubs, country clubs and wellness centers. Services include Texting, Mobile Apps, Scheduling, POS, Door Access, Loyalty Points, Sales CRM, Billing, Fitness Videos, and the ability to pass CC fees to your members. Our software will increase Employee Productivity and Improve your Member retention.
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Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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ZIZO
At ZIZO, we focus on retaining our employees by offering captivating gamified experiences alongside tailored feedback. Our cutting-edge gamification platform simulates the excitement of video games, creating a lively user experience. Through real-time progress indicators and engaging incentives, we actively involve employees, which significantly enhances their job satisfaction. We utilize personalized feedback and interactive challenges via advanced software capabilities, fostering not only engagement but also a rewarding workplace culture. Our dedication at ZIZO is to nurture a vibrant work environment that values and inspires each team member, resulting in sustained retention and opportunities for professional advancement. By incorporating innovative game mechanics and gamification strategies, we invigorate team motivation and engagement. Mundane tasks are reimagined as thrilling challenges, which not only boost productivity but also encourage collaboration among team members, further solidifying our commitment to employee satisfaction.
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Captain Up
Captain Up offers a comprehensive gamification solution that helps businesses in sports betting, casino, and e-commerce boost user engagement and retention. By incorporating game mechanics such as rewards, tournaments, and personalized missions, Captain Up creates an interactive experience that motivates users to stay engaged. The platform uses behavioral data to offer personalized rewards and campaigns, helping businesses foster deeper customer connections. With its easy-to-integrate system, Captain Up allows businesses to create fun, engaging experiences that keep users coming back.
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