EvGateway Reviews

Summary: horrible

Positive: none, there is no pros at all. I wish i could find anything good.

Negative: they should have picked a different job

Summary: I am a user at our LARGE company that converted from Chargepoint to Evgateway. Ever aspect of the change has been terrible -from day 1 and now 2 years in with nothing changing. The stations regularly can't connect with my car, customer support's only option is to reboot the system which doesn't work, stations have been out of commission for multiple months without repair, my repeated calls to customer support for issues i was having with app have only been met with - we are creating a ticket - no accountability for status... even asking repeatedly. There is a systemic issue of poor quality and terrible customer support with this company... there is no quick fix - from my perception it is a management / leadership fault. Stay away from this company

Positive: There is absolutely nothing positive I can say about this company. I have had NO positive or even neutral interactions.

Negative: Terrible HW - consistently unavailable, doesn't connect reliably, incorrect LED availability
Terrible SW - app often doesn't automatically log me in, can't tell your car's status unless it's in an active session which it often gets kicked out of
Terrible Cust support - customer tech's are almost useless to solve any issue, super poor case tracking, no accountability, no communication on status, useless

Summary: Horrible
There’s nothing positive at this company. Only a headache avoid these people.
Horrible experience.
Very much such a bad experience.
Nothing else I can say about it.

Positive: There’s nothing positive at this company. Only a headache avoid these people.
Horrible experience.
Very much such a bad experience.
Nothing else I can say about it.

Negative: Horrible company. They asked me to pay in advance for one year for the monitoring service for my home EV charger.
I have wasted several hours through emails, texts, phone calls, to make the connection.
They were only two sessions successful. Before and after that, no success. They also did not send data to the power company.
Finally gave up and I ask to be refunded for the money I paid in advance for one year.
After about six weeks of back-and-forth, they just let me know that they will not refund me the money.
This is highway robbery

Summary: Horrible!

Positive: nothing! this charger system is horrible fix your equipment. customer service is useless and your app should tell you if something is down so you don't drive to that location.

Negative: first time trying this charger. out of 4 none of them worked! and the help desk said they saw that they worked, kept having me go to a different one. wasted an hour of my time. Another EVperson came and told me they never work.

Summary: Slow and expensive.

Positive: None. Sent there by ChargePoint as EA stations in Denver down or waiting line.

Negative: Golden Co honda dealer. Price says it all. Charge Point app said they had a station there. Arrived at Honda dealer to find gateway

Summary: One of the worse experience, the technical support call me but couldn't help. Worse experience, never go back. Most of charging stations are pretty simple.

Positive: NONE, I Can’t even use them how could I give a good review, I asked the TS what is the rate at this station, he couldn't tell me. How could use something without knowing how much I will be charged? It charged my credit card $40 and then I went to different station, and asked me another $40.

Negative: It didn't work, called the tech support, he couldn't even help at all. First time at using this charging stations, I tried 6 of them none of them work. Bad experience.

Summary: Lousy! Terrible! Rip off! Customer service is horrible- never call you back! Lousy! Terrible! Rip off! Customer service is horrible- never call you back.

Positive: Nothing! Stay away from these.

Negative: Horrible customer “no” service!

Charging stations don’t work properly and can damage your EV!

Phone app unreliable :-(