Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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Enhance your business operations with a 24/7 AI Sales Development Representative, allowing you to tap into your total addressable market more swiftly and grow your team in real-time without the stress of recruitment. Experience accelerated growth as you automatically source high-quality leads daily, while engaging a larger pool of prospects through tailored messaging. Streamline every aspect of your outreach process, from identifying and researching potential clients to crafting personalized communications and scheduling meetings. With access to every buyer globally in real-time, Alice effectively prioritizes and connects you with your ideal customers, focusing solely on companies currently in need of your solution. She delivers prospect insights that are specifically tailored to your business, facilitating outreach that is highly customized and driven by AI-enhanced research. Alice’s ability to hyper-personalize outreach surpasses human effectiveness, leading to improved conversion rates due to this meticulous approach. Additionally, she automates follow-up communications, ensuring a steady engagement with prospects throughout the entire outreach journey. Ultimately, this innovative solution not only saves time but also drives meaningful relationships with potential clients.
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Ambient
Ambient functions as an AI "chief of staff" tailored specifically for executives, founders, and leadership teams, providing a dedicated assistant that streamlines and arranges your daily agenda. It kicks off the day with a briefing that gathers pertinent information from both internal and external sources, ensuring you have a clear understanding before meetings start. During these executive sessions, Ambient facilitates secure note-taking, generates agendas, records transcripts, and outlines follow-up tasks. It keeps track of essential priorities within your team by consolidating information from meetings, emails, and chat, automatically highlighting what matters most. Additionally, it simplifies email and Slack communications by summarizing discussions and transforming them into actionable insights. Privacy is a core aspect of Ambient's design; your data remains confidential and is never utilized for model training, with all information encrypted both at rest and in transit. Users can also set data retention preferences, ensuring control over their information. Furthermore, Ambient undergoes regular audits, boasts SOC 2 certification, and adheres to GDPR and CCPA regulations, underscoring its commitment to security and compliance. This robust framework not only enhances productivity but also fosters a trustworthy environment for decision-making.
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Needle
Needle is a proactive revenue agent platform designed to help GTM teams execute sales workflows from the tools they already use. It lives inside Slack and Microsoft Teams, where users can mention their personal Needle agent to draft messages, update CRM records, analyze pipeline, research accounts, and manage follow-ups. The agent mirrors each user’s permissions, meaning it can only access and perform actions that the user is allowed to perform. Needle connects to CRM, email, calendar, documents, call tools, enrichment systems, spreadsheets, and thousands of integrations to support complex revenue tasks. It can identify stalled deals, flag silent champions, recommend next steps, and prepare personalized outreach based on similar closed-won opportunities. The platform also learns how each team works, stores reusable skills, and remembers context so it can become more effective over time. Needle uses multiple AI models from providers such as Claude, OpenAI, Gemini, DeepSeek, Mistral, Qwen, GLM, and MiniMax without locking teams into one model vendor. Security controls include permission mirroring, private company context, SOC 2 Type II, ISO 27001, GDPR, and CCPA alignment. Needle gives sales teams a proactive AI teammate that helps manage pipeline, reduce manual CRM work, and accelerate deal execution.
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