Emailgistics Description

Emailgistics is a Microsoft Office 365 team inbox management solution. The powerful workflow and analytics features increase team productivity and help with decision making. Emailgistics allows you to continue working in Outlook and ensures that your email never leaves Office 365. Agents can focus on their tasks by routing emails efficiently. Instead of manually assigning emails, redirect your energy to actually answering them. Tracking will ensure that your team responds to customers promptly and accurately. Automated message assignment will route hundreds of emails to the correct team members in just seconds. Outlook allows you to create individual agent folders. This will ensure that your team never loses or duplicates an email. Avoid emails falling through the cracks. Notify your team before emails become unprofessional.

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Pricing

Pricing Starts At:
$10 per user per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Emailgistics
Year Founded:
2019
Headquarters:
Canada
Website:
emailgistics.com
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Media

Play Video Emailgistics Add-in for Outlook Conversation History Audit Trail Dashboard Rules Sub-Team assignment with backup assignee
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Emailgistics Features and Options

Email Management Software

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Emailgistics Lists

Emailgistics User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Software Engineer Director
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    No need switching to different tools

    Date: Aug 31 2020

    Summary: Emailgistics works extremely well for us. It delivers every productive feature to manage our Microsoft 365 email inboxes. We can easily route and assign emails using category to the right person.

    Positive: With Emailgisitcs we can easily manage internal email inboxes to drive team productivity.
    Reports are robust and allow easy monitoring.
    Reply reminder alert to stay on time.
    Useful interactions to manage without switching to different tools.

    Negative: No cons, I will update if I face any bad experience.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior Technical Support
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Email Management

    Date: Aug 15 2020

    Summary: It allows us to manage our inbound and customer emails on a single platform. We had an overall positive experience with Emailgistics. It helps our team to collaborate.

    Positive: #1- Works great for customer email support services.
    #2- Easy management for Microsoft 365 services.
    #3- Helps to collaborate and offers easy to assign emails
    #4- Useful insights to study business performance.

    Negative: #1- We had overall positive experiences with it.

    Read More...
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