
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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JetBrains Junie is an innovative AI coding assistant that works inside many JetBrains IDEs to streamline programming efforts and boost efficiency. This agent leverages advanced AI to help developers write, test, and inspect code without leaving their familiar development environment. Junie offers both code execution and interactive collaboration, allowing programmers to switch between automated code writing and brainstorming sessions for features and improvements. By deeply understanding the codebase, Junie identifies the best ways to tackle tasks and ensures all changes meet quality standards through syntax and semantic checks. It also runs tests to minimize errors and keep the project healthy, freeing developers from routine tasks. Many developers have successfully built complex applications and games using Junie, highlighting its flexibility across different languages and frameworks. The AI adapts to each task’s complexity and workflow, making coding less tedious and more focused on creativity. Whether you are building a simple web app or a complex game, Junie offers smart support throughout the development cycle.
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Grok 3 DeepSearch
Grok 3 DeepSearch represents a sophisticated research agent and model aimed at enhancing the reasoning and problem-solving skills of artificial intelligence, emphasizing deep search methodologies and iterative reasoning processes. In contrast to conventional models that depend primarily on pre-existing knowledge, Grok 3 DeepSearch is equipped to navigate various pathways, evaluate hypotheses, and rectify inaccuracies in real-time, drawing from extensive datasets while engaging in logical, chain-of-thought reasoning. Its design is particularly suited for tasks necessitating critical analysis, including challenging mathematical equations, programming obstacles, and detailed academic explorations. As a state-of-the-art AI instrument, Grok 3 DeepSearch excels in delivering precise and comprehensive solutions through its distinctive deep search functionalities, rendering it valuable across both scientific and artistic disciplines. This innovative tool not only streamlines problem-solving but also fosters a deeper understanding of complex concepts.
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SWE-2
SWE-2 is a software engineering model from Cognition built for agentic coding tasks that require strong performance at lower computational and monetary cost. It is post-trained from the Kimi K3 base model and extends Cognition’s earlier SWE-1.7 training approach with a new reinforcement learning method for jointly optimizing multiple reasoning-effort settings. Medium, high, and maximum effort modes provide different tradeoffs between speed, cost, exploration, and verification depending on task complexity. The model is trained to inspect only the parts of a codebase that are likely to matter, helping it reach implementation faster and reduce unnecessary exploration. SWE-2 can generate and modify code, run tests, analyze repositories, work through terminal tasks, and verify whether implementations satisfy user requirements. Cognition also reports improvements in end-to-end test creation, regression detection, instruction following, and re-deriving conclusions when challenged. Its training process incorporates cost-aware rewards, length-weighted reward baselines, expanded reinforcement learning environments, and hardened verifiers intended to improve both efficiency and reliability. SWE-2 is positioned as a cost-efficient alternative to larger frontier coding models while remaining competitive on software engineering benchmarks such as FrontierCode, DeepSWE, and Terminal-Bench. The model is available in Devin Desktop and Devin CLI and is being introduced to additional Cognition products including Devin Web and Fusion.
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