EBizCharge Reviews

Summary: We have been able to drastically reduce our processing costs and simplify reaching customer with email pay.

Positive: Email pay to request payments from customers.
Customer set ups and saved credit cards.
Multiple users.

Negative: Delay in payment receipt, previously received funds EOD.

Summary: I would highly recommend EBiz. It is very cost effective, easy to use and the integration with our accounting system has saved us significant processing time.

Positive: EBiz is very easy to use and integrates with our accounting system which has been time saving on the processing side . Their customer service from sales to implementation to trouble shooting is excellent. We have also experienced significant credit card fee savings.

Negative: This is not a con but more of a recommendation. It would be great if EBiz customer service would consistently reach out to the customers regarding available upgrades or new features.

Summary: Excellent, reliable service, with lightning fast settlement. No hassles ever from this outfit. Highly recommended!

Positive: Very simple to use, with very fast settlement. This is the easiest service we have used to date, and the monthly fees are reasonable.

Negative: It would be nice if the monthly fees were lower, but frankly, the cost of this service is very reasonable.

Summary: I haven't used many credit card processors, but EBizCharge sure makes it easy to process transactions in SAP B1.

Positive: It is very easy to process credit card charges in SAP B1 with EBizCharge. There is little to no hassle.

Negative: The only con to EBizCharge is that it takes a little while to close the application when exiting SAP B1.

Summary: Overall experience is amazing, window pops up, it is already pre-populated with the address, so I only need to put in a credit card number.

Positive: I like that eBiz integrates with QB desktop and comes up when we need to run a card. I also like the support. I only had to call in a few times and I always received a fast response.

Negative: On a rare occasion, EBizCharge freezes and I need to shut down QuickBooks and reopen it, it is a bit of a pain, but it only happens on occasion, so not a big deal.

Summary: Very good commitment and follow progress, Frank answered all of my questions and gave me price options to fit our needs.

Positive: Frank called and took time to understand company need! I have also help desk people helpful and they responded quickly!

Negative: Took as little longer than I expected to get refit card set up and approved!

Summary: Great product and does what you need it to do. It keeps up with changing landscapes and is self intuitive on how to operate.

Positive: It makes the ease of check batch totals so simple even if I am not at my computer. The app works seamlessly with our day to day operations.

Negative: We have two locations. Currently you can not switch locations on the app. You have to have a separate login. I hope this will change in the future.

Summary: Very positive. Especially if I can get the password changed before I am trying to process a sale. This is a key part of our business process.

Positive: We have it bookmarked in our browsers and use it for all phone sales. It is simple and easy to use and I can train someone on it in 10 minutes.

Negative: Having to change the password every 90 days. Hate it. Loathe It. Detest It.

Summary: Can’t complain. Makes our job easier. If I had another business where I have to use credit card merchant service, I would definitely use EBizCharge.

Positive: I’ve been with EBizCharge from the day one, never thought of switching to other merchant services. I almost never had any problems, when I had any minor issues, I had my answers very quickly.

Negative: I don’t know if any other merchant companies do it but it would be great if we didn’t have to wait until Monday for the weekend charges :).

Summary: Overall, the experience has been exceptional. Even though I am the accountant of my client and much of the work had to be done secondhand, they were willing to work well with me. It made everything a lot easier. Also, whenever I was setting up my account, Bridget Foley told me exactly what documents I would need to have in order to be prepared for the application process, as they request a LOT of info. If Bridget didn't give me a heads up, I would have been scrambling to find all of the required documents in time, and it would have taken much longer than needed.

Positive: You pay less money on merchant fees, get a more in-depth, high-quality service. It also easily integrates with QuickBooks Online, and I'm positive it would integrate with other softwares as well. The software can be a tad complicated but there is a team of willing helpers that can aide you at every step. They are very committed to solving cases and acting as a support system for you. I'm a very picky person, but they get a 10/10 for all accounts. The entire service is very seamless. I would lastly like to give a shout out to Bridget, my main EBiz contact who has a lot of experience and is a true professional at what she does.

Negative: Only issue that I've noticed is on the email pay, when customers are entering their payment info, there is no way to turn off the matching for the address verification, and I had some clients complain about that. However, the fault is usually with the client for not correctly entering their address and not calling their bank to confirm that the physical address tied to the credit/debit card is the same as the one they are entering onto the invoice payment. Still, it would be cool to turn off that function w/o needing to contact IT. Or maybe make it a function we can specifically request access to? I am not sure if there is some type of law prohibiting this.

Summary: Overall EBizCharge is good partner for processing credit card transactions, voiding and issuing credits. Been very happy with them.

Positive: Processing credit card transactions are a breeze. And like the fact I can do it from just about anywhere.

Negative: Not much wrong, except you have to pay extra to get reports.

Summary: It is pretty easy to use and the only problem I have ever had any trouble out of was the compliance testing.

Positive: Very easy to use. When a customer swipes their card, it can be viewed almost instantly on the website. The batch closes automatically every night. I get an email telling me the net balance that will be deposited into our account. The next day the total of the batch is deposited into our account. On the very few occasions that I have had a problem, and called in our rep has helped resolve this issues very quickly.

Negative: There is a yearly compliance test that is very hard to get through. I'm sure if IT department of the system that we use could get in contact with the IT department with EBizCharge, they would get it worked out.

Summary: Experience is overall positive, they offer a solid product that fits what we need. There are more capabilities that we have yet to take advantage of as well. There are a few glitchy things here and there but nothing catastrophic.

Positive: Ease of use, visibility, quick controls, and seamless connection with Acumatica. Offers a lot of features that make it simple for us to take credit card payments.

Negative: Too much exposure to double-charging customer cards if steps are performed out of order. No safeguards to prevent this from happening. Support hours are based on Pacific time, so we cannot call first thing in the morning from the East Coast.

Summary: It works very well if you don't mind the quirky way in which it's integrated to QuickBooks. I use it daily and works for me.

Positive: Compatibility with QuickBooks but lower rates than Intuit offers.
Lets you correct the information in receipts and invoices even after the credit card has been charged.

Negative: The integration with QuickBooks (at least for my old version) is a little quirky: you save the transaction (unchecking the Process Payment box) and only then the charging window appears.
Each time you make a change, like between receipt and packaging list, the charging window appears and you have to select to cancel the charge but not delete the transaction.

Summary: Overall the platform has been easy to use at a good price. No major issues. Users like the web based platform better than others we have used.

Positive: Ease of use, fairly intuitive platform.
Reporting is easy to use.
Stored Credit Card info has been time saving for my staff.

Negative: Fees are lump see per day not line item.
User Setup.