
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Leadlock
Leadlock is an innovative speech-to-speech voice AI platform tailored for GoHighLevel agencies, designed to efficiently handle every call, qualify potential leads, schedule appointments, and update GHL pipelines in real time. Departing from conventional voice AI systems that rely on a sequence of speech-to-text, an LLM, and text-to-speech processes, it offers genuine multimodal speech-to-speech capabilities utilizing OpenAI Realtime and Gemini Live, as well as options from xAI Grok and ElevenLabs, ensuring rapid response times, seamless turn-taking, and the ability to manage interruptions. Agencies have the flexibility to choose from a diverse selection of over 72 voices from various providers, allowing them to select different models tailored to specific agents and scenarios. Its native integration with GoHighLevel facilitates direct connections between contacts, calendars, pipelines, opportunities, tags, custom fields, workflows, and sub-accounts, eliminating the need for middleware or Zapier-style solutions. Prior to responding, agents can access caller history and CRM context, which enhances the personalization of conversations right from the initial ring. This advanced approach not only streamlines communication but also significantly improves the overall customer experience.
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Grok Voice Agent Builder
Grok Voice Agent Builder serves as xAI’s no-code solution for swiftly setting up production voice agents on Grok Voice in less than two minutes. Tailored for both operators and developers, it allows the creation of high-volume voice agents without the need to construct the entire infrastructure from the ground up, integrating telephony, knowledge retrieval, tools, guardrails, MCPs, and observability all in one comprehensive platform. Rather than piecing together different APIs for speech-to-text, language models, and text-to-speech, the Voice Agent Builder provides a unified interface designed for a seamless speech-to-speech experience closely integrated with the Grok Voice model. Users have the ability to articulate a straightforward description of call flows, upload relevant documents, connect necessary tools, implement guardrails, and transition effortlessly from concept to a fully functional agent. Additionally, it can access and retrieve information from various uploaded knowledge bases in widely used formats, including plain text, Markdown, Word, PowerPoint, Excel, HTML, JSON, and more, making it a versatile tool for voice agent development. This flexibility ensures that users can leverage existing resources effectively while streamlining the agent creation process.
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