Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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RemotePeople helps businesses build international teams through Employer of Record services, recruitment and workforce administration in 150+ countries. Founded in 2018 and based in New York, RemotePeople combines a web platform with dedicated account managers and in-country HR expertise.
With EOR, RemotePeople handles local employment contracts, onboarding, payroll, tax administration and statutory benefits while clients manage employees' daily work. EOR Flex starts at $199 per employee/month. EOR Plus starts at $399 per employee/month, billed annually for 5+ employees. Salaries and statutory employer costs are additional; availability and terms vary by country.
In-house recruitment and executive search help companies source talent before hiring. Recruitment + EOR costs 2% of annual salary each month for recruitment, plus the EOR fee. Other services include Global Payroll, US Payroll, Contractor Management, Contractor of Record and US PEO.
RemotePeople also supports global benefits, equity, visas and immigration, company incorporation, ongoing entity management and transfers from EOR to a client's own entity. Optional support includes employment contracts, legal assistance, background checks, compliance audits, equipment, workplace services, expenses and offboarding.
AI Command Center accepts natural-language requests for onboarding, payroll, leave, expenses and contract changes, with expert review of high-impact actions and an audit trail. Employee self-service brings payslips, documents and requests into one platform. Request a demo or country-specific quote; no free trial is offered.
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Talla
Talla is an innovative platform that leverages AI and automation to revolutionize how organizations provide support to both customers and employees. By seamlessly integrating with current systems and workflows, Talla develops machine learning models that handle routine tasks, respond to frequently asked questions, and enhance the productivity of every representative. It facilitates rapid resolutions through conversational support by utilizing existing documentation effectively. The implementation of AI helps to reduce cumbersome back-and-forth communications. Our approach positions AI at the forefront of the support experience, enabling Talla to manage incoming support inquiries from customers, ideally serving as their initial point of contact. One of the most unexpected revelations from using Talla was the significant knowledge gaps between what customers were seeking and the information we were providing. This insight has driven us to refine our content and improve the overall customer experience.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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