Top Pick

Dialpad Connect Description

Dialpad Connect is a comprehensive AI-driven communication platform that unites voice, video, and messaging channels to improve both internal teamwork and customer engagement. The platform provides smart features such as live call transcription, voicemail transcription, AI-powered call recaps, and recommended next steps, allowing users to be fully present in conversations without missing key details. It offers deep integration with leading business applications including Salesforce, Microsoft Teams, Zendesk, and Google Workspace, creating a seamless experience across tools. Built on a resilient dual-cloud architecture, Dialpad ensures enterprise-level performance with 24/7 support, disaster recovery, and a 100% uptime service level agreement. Privacy and security are foundational, with certifications like GDPR, HIPAA, ISO, and SOC 2 safeguarding user data. Dialpad Connect supports a broad range of business sizes, from small teams to large enterprises, enabling better communication and faster decision-making. Its AI capabilities also include live coaching for agents during calls and detailed analytics to improve customer satisfaction. This platform empowers businesses to transform every conversation into a valuable opportunity.

Pricing

Free Trial:
Yes

Integrations

Reviews - 18 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Dialpad
Year Founded:
2011
Headquarters:
United States
Website:
www.dialpad.com/business-communications/
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Media

Easy-to-use browser-based video conferencing

Easy-to-use browser-based video conferencing

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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Dialpad Connect Features and Options

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Dialpad Connect Lists

  • Name: Dominik R.
    Job Title: Senior Project Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Video calls are great with this software

    Date: Apr 24 2021

    Summary: The organization has stood out a lot since we installed it because we have adapted it to our primary communication and support plan. We are always in contact with our customers; colleagues feel comfortable using it in our department.

    Positive: Dialpad UberConference prioritizes the task of improving over time with your monthlies; it is straightforward to install and set up. I can do seminars and video conferences with people worldwide; it is the interaction software that I have liked the most. It has fulfilled the plan of communication and relationship of people in considerable time; we managed to maintain enjoyable collective participation of the company's members.

    Negative: I would like it to be a little more flashy in terms of speed and display of messages; it makes it less fluid and defends how video calls are developed.

    Read More...
  • Name: Lianet N.
    Job Title: Sales Representative
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Web Conferencing Software

    Date: Apr 19 2021

    Summary: For the time I have used Dialpad Ai Meetings, I can say it is one of the best and I have had a positive experience interacting with this software. It offers great feature for conferencing and using it is easy. In addition, it never lags.

    Positive: This software offers the best conferencing features yet it comes at an affordable cost. Implementation is easy and there is no need for an expert. Using and understanding the many feature is seamless as well. Finally, I like that the quality of video and audio is outstanding.

    Negative: Considering the capabilities of Dialpad Ai Meetings and the price point, I can barely find a single reason to raise complaints.

    Read More...
  • Name: Sandra C.
    Job Title: Director of Business Development
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Uberconference keeps us connected from any location

    Date: Mar 29 2021

    Summary: Taking into account that it is not possible to run a conference of only two people, the application can be properly exploited if a conference is scheduled among more members and the possibility of sharing audio and video files bidirectionally or recording such conferences is provided.

    Positive: The most notable thing that this application presents are its powerful call controls, it can be evidenced that it meets full video quality standards. In addition, it is very useful the option of shared screens that do not present any kind of interruption, so it is an excellent option for videoconferences.

    Negative: As disadvantages we have determined that it has certain limitations and shortcomings in terms of functions; it refrains from providing private conversation options, so it can only be used for conversations with more than two people. Likewise, it does not have an extension to mobile devices for conferences, which hinders its usability.

    Read More...
  • Name: Ronald W.
    Job Title: Marketing Specialist
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Uberconference improves our ability to make calls

    Date: Mar 22 2021

    Summary: By not having any interruptions in the calls, we can be sure that Uberconference offers us a stable quality not only in terms of image, but also in terms of security. It is excellent to be able to have a service that adapts the classic mechanics of online meetings to the modern era and at the same time is so cost-effective.

    Positive: Uberconference stands out as one of the most secure video conferencing creation systems by having pin configurations for security. This is a simple and more convenient way than the traditional invitation system, because it is not required to notify all participants separately about the start of video conferences.

    Negative: When working with files stored in the cloud it is important to remember that you need all access permissions to be able to access them from the conferences. A recurring problem with Uberconference is that on that basis it becomes difficult for all people within the session to view the information.

    Read More...
  • Name: Joel J.
    Job Title: Procurement Specialist
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cheap and convinient with screen sharing.

    Date: Feb 18 2021

    Summary: More effective to have face to face communication with team members.
    Assigning due dates ensure Facebook, Twitter.

    Positive: Screen share is an incredible tool for discussion.
    Quality video calls is guaranteed.
    User support and dashboard is good.

    Negative: Great and more convenient with video conferencing and efficient app.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Technical Program Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Nearly perfect tool for video conference

    Edited: Nov 05 2020

    Summary: Overall, UberConference is made with keeping in mind for business meetings. The whole interface and its features are great except screen sharing. I will recommend to every category of users.

    Positive: UberConference is a nearly perfect tool for our video conferencing. The interface is streamlined and made ideal for business usage. The clarity of voice calls and video meetings is just great. I loved its integration and mobile version to anytime attend meetings with ease.

    Negative: Screen sharing is not reliable and many times it doesn't work at all.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Data analyst
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Outstanding team conference platform

    Date: Aug 27 2020

    Summary: It's an outstanding audio conferencing platform. Overall I use UberConference to host a team conference. It provides excellent audio clarity. It also helps to build phone call customer support.

    Positive: Here are the things I liked about UberConference:
    * Amazing audio clarity.
    * Very useful for inbound team and outbound customer support service.
    * Intuitive UI, easy to join for the end-user.

    Negative: Overall it's an outstanding conference tool.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best business Voice Conference tool

    Date: Aug 21 2020

    Summary: Uber Conference is a very handy conferencing tool. It offers a very clear voice output. Effortless to create and schedule a conference call. I highly recommend, its the best in my overall experience.

    Positive: UberConference has multi-platform makes it very handy to attend calls even on mobile devices. Call scheduling option. Easy to set up conference calls. Important caller ID.

    Negative: It worked great for me. Nothing to share about cons.

    Read More...
  • Name: Mohit V.
    Job Title: Operation manager
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Dialpad Ai Meetings, powerful meeting tool

    Edited: Jul 23 2020

    Summary: Video concerning platform gives easy to collaborate for projects. For this Dialpad Ai Meetings provides a clean and powerful video conferencing solution for board meetings.

    Positive: Dialpad Ai Meetings is available on cross-platform gives easy to attend the meeting.
    Live chat for participants.
    Clear and no video buffering problem.
    Screen recording and screen sharing.

    Negative: I never encountered any problem with this platform.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    More effective with organising online meeting

    Date: Jul 08 2020

    Summary: Reliable and more robust with files sharing.
    Video conferencing makes it's easy to schedule all my online meeting.
    The chats makes sharing is files more considerate.

    Positive: Yes it helps so much to organise online meetings in an effective way.
    Easy to helps other users to learn with screen sharing.
    It's so best with file sharing.

    Negative: Good and more reliable with files sharing and good user interface.

    Read More...
  • Name: Cinzia P.
    Job Title: Corporate PMO Director
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Uberconference for state-of-the-art remote conferencing

    Date: Apr 11 2021

    Summary: The application is highly recommended for its simplicity and easy usability, any of our collaborators have not had to go through an arduous training to learn how to use the application. It is a very good option for group chats that involve employees of an organization, where they can send all the multimedia information needed. What we consider a complete failure is its exclusivity for cell phones.

    Positive: We have found Uberconference to be an ideal application as an alternative for videoconferencing with our collaborators. It has powerful video drivers that offer excellent quality even with the worst internet connection. What we found most useful is the practical and convenient way of sharing screens.

    Negative: We found a limitation in the application, the reason is that it only offers a version for mobile devices, which we consider inconvenient for more professional videoconferences. Similarly, it does not have a section for private chats, you must create a room with at least four participants.

    Read More...
  • Name: Peris A.
    Job Title: Lead Analyst, Marketing Delivery
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Highly customizable conferencing tool

    Date: Feb 18 2021

    Summary: UberConference was our perfect fit for a portable conferencing platform and at a great price for our business. It is so modern and the call quality is good.

    Positive: It offers a free version and the business plan comes with a reasonable price. It is suitable for both small and large business because of its high level of customization. It is easily integrated with Dropbox for cloud storage.

    Negative: It is very simple and some people may see that as an issue.

    Read More...
  • Name: Axcel D.
    Job Title: Service executive
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent conference system with UberConference for your communication needs

    Date: Dec 17 2020

    Summary: The biggest advantage I have from UberConference is that it allows me to do seminars anywhere and also anywhere. I can count on them constantly for the best music videos and also for sound. Costs are reasonably affordable and also economical.

    Positive: What I like most about UberConference is that it provides the best quality and also adaptability of conferencing from another location. I can call as much as I can and also call world numbers without worrying about high quality interruptions. In fact, they have obtained the latest attributes, such as meeting recording, personalized waiting songs and extremely valuable analysis for members who wish to interact online.

    Negative: Screen sharing occasionally creates technological problems that are unsatisfactory and also not extremely easy to use.

    Read More...
  • Name: Mileydi L.
    Job Title: Professional in Corporate
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Robust, well-constructed conference system for any communication need

    Date: Dec 17 2020

    Summary: Great for getting your internal group in sync, as well as interacting and also showing task updates using a screen share with customers. Free conference call to attach individuals from all geographic locations. Setting up meetings can be disconcerting in relation to time area changes, as well as links.

    Positive: We use UberConference both internally with our team members and externally with our customers. We use it to synchronize diverse jobs, as well as keep our clients abreast of our progress with ongoing jobs.

    Negative: The display recording, I'm not sure if they have this in their resources for use, however, this would certainly be an excellent feature to include. Motivate participation tips a few minutes before a conference to ensure that everything you need is set up

    Read More...
  • Name: Harrizon R.
    Job Title: Technical Support Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Meetings with the project group in general

    Date: Dec 17 2020

    Summary: Google Meet, in addition to Google Hangouts, is actually a headache, specifically when it involves screen sharing, as well as putting an end to our initiatives to meet and also stay in a place to please. I can speak and also record all my sessions and I don't need to invest a lot of money. The free version has everything I need, so I want to say that I'm not asking for an update.

    Positive: I believe it is very easy to use, just like almost all my colleagues believe it is basic to use. It changed similar uses that we certainly would as soon as we connect to workshops and departments, as well as potential customers and consumers.

    Negative: Connection fees and also access to product features for general solutions, and it's really complicated to know how it works the first few times.

    Read More...
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