Average Ratings 18 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Dialpad Connect is a comprehensive AI-driven communication platform that unites voice, video, and messaging channels to improve both internal teamwork and customer engagement. The platform provides smart features such as live call transcription, voicemail transcription, AI-powered call recaps, and recommended next steps, allowing users to be fully present in conversations without missing key details. It offers deep integration with leading business applications including Salesforce, Microsoft Teams, Zendesk, and Google Workspace, creating a seamless experience across tools. Built on a resilient dual-cloud architecture, Dialpad ensures enterprise-level performance with 24/7 support, disaster recovery, and a 100% uptime service level agreement. Privacy and security are foundational, with certifications like GDPR, HIPAA, ISO, and SOC 2 safeguarding user data. Dialpad Connect supports a broad range of business sizes, from small teams to large enterprises, enabling better communication and faster decision-making. Its AI capabilities also include live coaching for agents during calls and detailed analytics to improve customer satisfaction. This platform empowers businesses to transform every conversation into a valuable opportunity.

Description

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Workforce Now Yes 
AccessOwl Yes 
Arini No 
CEIPAL Yes 
EagleSoft No 
Enthu.ai Yes 
HappyFox Yes 
Helpwise Yes 
HubSpot CRM Yes 
Jiminny Yes 
Nextech No 
OfficeMate No 
OneLogin Yes 
RedSky Yes 
SMS-Magic Yes 
Salesforce Yes 
SoftDent No 
T-Mobile for Business Yes 
Theta Lake Yes 
Zapier Yes 

Integrations

ADP Workforce Now No 
AccessOwl No 
Arini Yes 
CEIPAL No 
EagleSoft Yes 
Enthu.ai No 
HappyFox No 
Helpwise No 
HubSpot CRM No 
Jiminny No 
Nextech Yes 
OfficeMate Yes 
OneLogin No 
RedSky No 
SMS-Magic No 
Salesforce No 
SoftDent Yes 
T-Mobile for Business No 
Theta Lake No 
Zapier No 

Pricing Details

$15/user/month
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dialpad

Founded

2011

Country

United States

Website

www.dialpad.com/business-communications/

Vendor Details

Company Name

Weave

Founded

2011

Country

United States

Website

www.getweave.com

Product Features

AI Sales Assistants

Dialpad's AI Sales Assistant enhances the efficiency of sales teams by delivering immediate insights throughout their calls. It automatically records conversations, identifies essential highlights, notes action items, and provides AI-generated suggestions for follow-up actions. By equipping sales representatives with quick access to vital information, the AI Sales Assistant enables teams to remain organized, boost their performance, and concentrate on nurturing relationships rather than being bogged down by note-taking.

Business Phone Systems

Dialpad offers a modern business phone solution that eliminates the need for conventional desk phones by utilizing a cloud-driven platform compatible with any device. This allows teams to enjoy high-quality voice calls, send SMS and MMS messages, and take advantage of sophisticated functionalities such as call routing, voicemail transcription, and AI-driven insights, all integrated into a single cohesive system.

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business Text Messaging

Dialpad stands out as a premier CCaaS provider, offering a comprehensive cloud contact center solution that integrates voice, messaging, and digital communication channels. By leveraging AI-driven insights, smart routing capabilities, and live analytics, Dialpad enables support and sales teams to enhance customer interactions with speed and personalization, all while boosting operational productivity.

Business VoIP

Dialpad offers companies a contemporary Voice over Internet Protocol (VoIP) solution, eliminating the need for outdated landline systems through a comprehensive, internet-driven communication platform. This innovative service allows teams to engage in high-quality voice calls, exchange SMS and MMS messages, and maintain connectivity across any device, whether it’s a desktop or mobile. As a fully integrated communications platform, Dialpad also features seamless video conferencing, team chat capabilities, and artificial intelligence-enhanced productivity tools. Consequently, it provides a more adaptable and economical option compared to conventional phone systems, enabling businesses to connect with customers on their preferred channels.

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Dialpad offers a comprehensive call center solution that integrates high-quality VoIP calling, AI-driven coaching, multi-channel routing, and advanced analytics all within a user-friendly platform. This innovative system is crafted to enhance the productivity of support and sales teams, streamline response times, and facilitate growth without the challenges associated with traditional call center technology.

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Tracking

Dialpad's call tracking feature enables teams to effortlessly and automatically record call information, link leads to specific marketing initiatives, examine call transcripts, and assess performance patterns. The platform provides real-time dashboards and AI-driven insights, empowering marketing and sales teams to enhance their messaging strategies and boost conversion rates.

CRM Yes 
Call Log Yes 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Cloud PBX

Dialpad’s Cloud PBX integrates VoIP calling, smart call routing, voicemail transcription, and AI-driven insights into a comprehensive cloud phone system, enabling teams to make and receive calls from any device, regardless of location. This modern solution offers features like intelligent call routing and voicemail transcription, effectively replacing outdated PBX systems with a more adaptable and scalable alternative. Its user-friendly setup and management processes ensure it grows in alignment with your business requirements.

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Collaboration

Dialpad provides a comprehensive solution for managing both internal and external communications seamlessly within a single, user-friendly platform. Whether you're making phone calls, conducting video conferences, or sending SMS/MMS messages, you can do it all effortlessly through our desktop or mobile application.

Brainstorming No 
Calendar Management No 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing Yes 

Contact Center as a Service (CCaaS)

Dialpad stands out as a leading CCaaS solution for organizations aiming to enhance their customer interactions. It enables users to manage voice calls, text messages, and chat communications all within a unified cloud platform. With the support of AI analytics, agents can provide superior service, and supervisors can monitor performance metrics in real-time.

Team Chat

Dialpad's team communication platform provides safe messaging, group discussions, file sharing capabilities, and AI-enhanced search functionalities throughout all dialogues. Seamlessly connected with calling, meeting, and contact center features, it optimizes teamwork and minimizes disruptions. This enables teams to communicate, exchange files, and maintain a unified understanding, all while remaining engaged in calls or meetings.

End-to-End Encryption (E2EE) No 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling Yes 

Team Communication

Dialpad provides a comprehensive team collaboration solution that includes secure messaging, group discussions, file sharing, and advanced AI search capabilities to retrieve any information exchanged during conversations. This platform ensures seamless connectivity among team members and minimizes disruptions by merging chat functionalities with calls, meetings, and customer support tools.

Activity / News Feed No 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access Yes 
Push Notifications Yes 
Search Yes 
Surveys & Feedback No 
Task Management No 
Video Conferencing Yes 

UCaaS

Dialpad stands out as a premier UCaaS solution, integrating VoIP calling, SMS/MMS, video conferencing, team messaging, and AI-powered analytics into a seamless user experience. Its robust reliability, scalability, and innovative functionalities position it as a top option for contemporary organizations aiming to optimize their communication processes.

Unified Communications

Dialpad consolidates all your communication resources into one unified platform, integrating voice calls, messaging, video conferencing, and team collaboration into a cohesive cloud-based solution. Equipped with AI-driven insights and effortless integrations, teams can remain connected, efficient, and well-informed, regardless of their work location, ensuring that productivity never falters.

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Video Conferencing

Dialpad simplifies the process of video conferencing by providing seamless, high-quality meetings enhanced with integrated collaboration features. Easily share your screen, engage in real-time chats, and receive automatic AI-generated summaries, ensuring that all participants are aligned by the end of the meeting.

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat No 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Web Conferencing

Dialpad's online meeting platform combines high-definition video, instant messaging, screen sharing, and AI-generated notes all within a user-friendly interface. This solution aims to enhance team collaboration, automatically document important points, and ensure project momentum, all without the need for any downloads.

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

Product Features

Appointment Reminder

Appointment Scheduling Yes 
Calendar Management Yes 
Call Reminders Yes 
Email Reminders Yes 
Online Booking No 
Payment Reminders Yes 
Recurring Appointments Yes 
Rescheduling Yes 
SMS Messaging Yes 
Two-Way Messaging Yes 

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database Yes 
Group Scheduling No 
Mobile Access Yes 
Multi-Location Yes 
Online Booking No 
Online Payments Yes 
Recurring Appointments Yes 
Room Booking Management No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Contact Management

Activity Management No 
Appointment Management Yes 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

Customer Advocacy

Advocate Management Yes 
Campaign Management Yes 
Communication Management Yes 
Community Management No 
Gamification No 
Referral Tracking No 
Reporting/Analytics Yes 
Rewards Program No 
Social Engagement No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Dental

Appointment Management No 
Appointment Reminders No 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing No 
Patient Records Management No 
Treatment Planning No 

Email Marketing

A/B Testing No 
Artificial Intelligence No 
Auto-Responders No 
CAN SPAM Compliance No 
Customer Surveys Yes 
Drip Campaigns Yes 
Dynamic Content No 
Event Triggered Email No 
Image Library Yes 
Landing Pages/Web Forms No 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor Yes 

Healthcare CRM

Audience Targeting Yes 
Campaign Management Yes 
Marketing Automation Yes 
Medical History Records Yes 
Patient Communications Yes 
Patient Management Yes 
Physician Management No 
Predictive Analytics Yes 

Internal Communications

App Integration Yes 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

IVR

Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail Yes 

Lead Management

Activity Tracking No 
Campaign Management Yes 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Local Marketing

Advertising Management No 
CRM Yes 
Email Marketing Yes 
Feedback Management No 
Live Chat No 
NAP Management (Name/Address/Phone) No 
Online Listings Management No 
PR Management No 
Reporting / Analytics No 
Review Management Yes 
SEO Management No 
Social Media Management No 
Store Locator No 
Website Management No 

Loyalty Management

CRM Yes 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

Medical Scheduling

Appointment Management No 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling No 
Multi-Location No 
No-Show Tracking No 
On Call Scheduling No 
Patient Records No 
Patient Scheduling No 
Physician Management No 
Recurring Appointments No 
Self Service Portal No 
Staff Scheduling No 

Optometry

Appointment Management No 
Insurance Management No 
Inventory Management No 
Patient Records No 
Recall Tracking No 

Patient Case Management

Activity Tracking No 
Assessment Notes No 
Billing & Invoicing No 
Calendar Management No 
Candidate Identification No 
Case List Management No 
Eligibility Verification No 
HIPAA Compliant No 
Medical History Records No 
Patient Records No 
Referral Management No 
Treatment Planning No 

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Patient Scheduling

Analytics/Reporting No 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access No 
Notifications/Alerts No 
Online Scheduling No 
Patient Communications No 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders No 
SMS Messaging No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support Yes 
Gift Card Management No 
Mobile Payments Yes 
Online Payments Yes 
POS Transactions No 
Receipt Printing No 
Recurring Billing Yes 
Signature Capture No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis No 
Social Sharing Yes 
White Label No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Spa

Appointment Management No 
Client Management No 
Employee Management No 
Inventory Management No 
Loyalty Program No 
Membership Management No 
Online Booking No 
Payroll & Commission No 
Point of Sale (POS) No 

Team Chat

End-to-End Encryption (E2EE) No 
File Sharing No 
Groups / Channels No 
Payments No 
Search / Filter No 
Self-Destructing Messages No 
Stickers / GIFs No 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

Team Communication

Activity / News Feed No 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing No 
Mobile Access Yes 
Push Notifications Yes 
Search No 
Surveys & Feedback No 
Task Management Yes 
Video Conferencing No 

Telephony

Auto-Dialer Yes 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Veterinary

Appointment Reminders No 
Appointment Scheduling No 
Billing & Invoicing No 
Boarding Management No 
Image Storage No 
Inventory Management No 
Patient Records No 
Prescription Management No 
Treatment Plans No 

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