ConnectWise Automate User Reviews

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  • Name: Ayush S.
    Job Title: Full Stack Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Feature Packed Tool.

    Date: Feb 23 2021

    Summary: Overall, ConnectWise Automate is a great software that helps you automate your work with its preloaded scripts.

    Positive: 1. It has a lot of features with a very intuitive UI.
    2. Screen connect is very fast and works very well for remote control machines.
    3. It comes with a script that automates the maintenance of the device.

    Negative: 1. The desktop version of the software is very slow.
    2. You do not get regular notifications for the updates.

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  • Name: Anonymous (Verified)
    Job Title: SMM Manager
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful Tool

    Date: Aug 18 2020

    Summary: It manage devices and automate action. Simple and very easy to use. Some of its main features are management, patching, discovering, monitoring and automation. It helps in resolving issues within a minute. Reliable and secure software. Reliable support team are available 24/7.

    Positive: Best software for automating technical work. Saves lots of time and energy, automatically reduces cost. Allows synchronising and sharing the files and have options to save in the cloud. Remote monitoring tools helps a lot in finding issues.

    Negative: Really very good software. Customer support team are very responsive.

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  • Name: Anonymous (Verified)
    Job Title: Marketer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Will help you sleep better at night

    Date: Aug 14 2020

    Summary: ConnectWise Automate is so good as remote monitoring and management software that it really adds to your peace of mind as a managed services provider. It has more features than you will bother to use and is the best solution at the price point.

    Positive: - ConnectWise charges by the device instead of by the user, this helps it scale very well on really large networks without the bills exploding.
    - ConnectWise tracks everything in the remote deployment system. It immediately sends out alerts in the case of downtimes or breakdowns. These are very good features.

    Negative: - Customer support can be a bit slow to respond sometimes.

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  • Name: Keivan K.
    Job Title: Senior IT Admin
    Length of product use: 2+ Years
    Used How Often?: Yearly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Better options are there

    Date: Oct 14 2020

    Summary: Using Atera for few years now - when I have to work on this for different client I get so disappointed - cause ConnectWise supposed to be the leader.

    Positive: Wide range of tools.
    Good support.
    Nice documentation about features,
    Great resource via community.

    Negative: A lot of useless menus and submenus.
    Hard to find what needed.
    Confusing ticketing system.

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